E Bikesdirect Reviews 463

I recently bought an Abus Huy-y helmet though the Amazon outlet. Really competitively price . Unfortunately there was a problem with the led light. On contacting the customer service. Very friendly staff dealt with the problem without fuss and a new light dispatched. This level of customer service will only enhance the company’s profile.. Thank you for your service. Gordon

Great customer service; they helped me with an issue I had about my folding bike - thank you Arrand!! Highly recommended.

A wholly seamless experience. Accurate, quick and great value

Falsely advertise products they don’t have. I have ordered a helmet for my daughters birthday received incorrect item, reported and reordered and yet again received the wrong item.

I ordered a BMX for my son and had some issues with the crank shaft bottom bracket coming loose. E-Bike Direct covered all costs in repairing the issue locally to ensure my son had his bike for his birthday!

There was no argument and the only concern was customer satisfaction!

100% Achived, thank you very much E-Bikes Direct.

Purchased bike as present Xmas 23 through a High St retailer then contacted E-Bikes directly for further advice/assistance. Bike Performance and Customer Service 10/10 - exceptional. Thanks

Just purchased two e-bikes. Good price, excellent product, excellent delivery and excellent service. Based on my experience would recommend to anyone

I bought my ebike from E Bikesdirect about 3 years ago. They were extremely helpful, and very patient when there were delays with setting up the Cycle to Work scheme arrangements with my employer.

After my bike suffered some damage recently, I contacted them for some advice. They were very helpful and assisted by contacting the manufacturer and ordering a replacement part. Customer service was excellent - they were knowledgeable, dealt with the situation quickly and the communication was clear and friendly.

Very helpful advice before purchasing a new e bike. Great back up when I needed a broken part replacing.
Matt responded quickly to my email and I got replacement part really quickly. I can recommend this company.

I was helping a friend (Marcin) to buy his first e-mtb. After a long search online we found e-bikesdirect to stock the dream rig. We bought the bike which then got lost by the courier, eventually found win a smashed box and some scratches on frame. Throughout the process Garf was very concerned and helping out. He also compensated for the minor damages. Then after just 5 months the bike's motor was a toast - Arran was contacted to arrange help, and hell he did! Not just that but also refunded the inspection/labour charge that I encountered in Bosch service centre!

We bought our electric bikes 3 months ago. We were able to test ride them before deciding on the right bike. After purchase 6 weeks on you have a free service. We just had this done and as throughout the staff were nothing short of brilliant. Friendly, helpful and courteous. We are over the moon with our bikes. E Bikesdirect - if only all companies were like you!

Garf was great in listening to my personal circumstances (recovering FM totally fused ankle). Wanted to try cycling again and explained we are in a hilly environment.
Wow, Like cycling in air if you want to put minimum effort in, I didn't so still get heart rate pumping. How you use the gears and power is up to you.
The Basis Beacon is my first ebike and it's hub powered.
Wish I'd done this earlier. Bike had minimal effort to set up from me. Very sturdy build. Toolkit supplied is great.
Cannot fault the service or the bike.
I'm mid 50s, 17st, and no problem with power. Haven't needed to use the higher power yet, but good to know it's there if needed. Thank you for great service and ebike.

Fantastic customer service both in person and on e mail.
I would highly recommend this company for anyone looking to buy an e bike. So knowledgeable and incredibly helpful. Very competitive prices too.
Thank you so much

Postage was to northern Ireland, so postage was a little extra. Correspondence was fast, polite and efficient

ordered a bike and there was a mix up with the stock availible. this was promptly corrected.Highly reccomend this company in the fact that when an issue happends (as they can) it was corrected in a fast polite manner. many thanks to them!

Darren was extremely helpful listened to what I wanted and offered me what they had in stock and sent me links, to the different bikes so I could see them immediately. We had several email communications and the bike was delivered very quickly. Since had some further conversations after delivery to ask a few questions, all answered very quickly and professionally

I bought a basis osprey and after just over a month of sporadic use it stopped switching on and left me stranded in London. I wanted to return the bike as I no longer trusted it. They refused as it was past 30 days and they could repair it. I still wasnt happy with that idea so they offered an Oxford Daventry. With its different name it was not at all clear that the bike was also their make.

I didn't use the bike for a few months as I was hoping to sell it but as there was no interest and I now had a need for it I started to use it. A month later I was again stranded in London without a working bike. Their troubleshooting support is poor we couldn't find the issue so I sent it back. They are now claiming that there was a cable unplugged and frankly I don't believe them as it is unlikely it happened by accident and I didn't know the cables were there. I strongly feel their product is unreliable and their customer support is unsupportive. I would not recommend you use this company unless you have money to burn!

Great advice from the team, really happy with my ebike, it literally has given me a new lease of life. Arran from customer support is second to none. We are so impressed with e-bikesdirect that it has convinced my wife to buy from them also

Oh my goodness, today Darren from E Bikes answered my query and he was nothing short of first class. His customer service skills are top notch. E Bikes this employee is a credit to your company. Thank you Darren so very much

Bike ordered: Basis Dorchester city.
Firstly a very speedy delivery and huge box was in good condition.
Very little work to assemble basically screw on pedals and straighten handlebars.
Checked all screws and found all nicely tightened and blue loctite on threads. The hand completed checklist gave confidence.
Tyres had sufficient pressure to ride straightaway which surprised me.
All gears correctly set up so no adjustments required there!
Motor runs quietly and brakes good. Dutch style riding position comfortable for me. Metal mudguards and chain guard a quality touch and paintwork looks good and thick.
All in all an excellent value ebike and the integrated battery a neat touch.