From the start they have been very helpful !! Sent them bunch questions on email and always quick to respond (thanks Josh). Guided me through what options available and ended up with a very nice Cube... Toon meer
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Lees wat reviewers zeggen
Excellent service. Easy to order and good price. Kept informed on the order/delivery process. Arrived in perfect condition and on time/as expected. Would happily use them again
What impresses me most, or least as the case might be, is the level of customer service and how simple the experience. This was my first time using e-bikeshop and I have to say, so far, I am impressed... Toon meer
Took my bike in for its annual service with Ben. I thought it needed some extra work because my front brakes were squealing and my gears were slipping badly in upshift. Having checked it over Been con... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to E-Bikeshop.co.uk, the UK's largest independent electric bike specialist. Based in Farnham, Surrey, we live and breathe eBikes, bringing over 15 years of hands-on expertise to riders worldwide. Whether you are tackling rugged mountain trails, commuting through the city, or exploring country roads, our mission is to match you with the perfect ride. We proudly hold over 700 premium eBikes in physical stock from top European manufacturers, including Haibike, Orbea, Cube, Scott, and Raleigh. We aren't just a retailer; we are passionate cycle enthusiasts dedicated to the long haul. Why Choose E-Bikeshop? Unrivalled Expertise: Every eBike is fully assembled, configured, and tested by our certified in-house technicians before delivery. Exclusive Support: We fiercely protect our customers' ride time. Buying from us unlocks exclusive access to our fast-turnaround workshops, advanced diagnostics, and a massive inventory of spare parts. Trusted by 20,000+ Riders: As our reviews highlight, we are committed to five-star service, rapid delivery, and reliable, jargon-free warranty support. Flexible Options: We make buying easy with 0% finance, Cycle to Work schemes, and next-day delivery options.
Contactgegevens
Coxbridge Business Park, GU10 5EH, Farnham, Verenigd Koninkrijk
- 01252 279279
- sales@e-bikeshop.co.uk
- e-bikeshop.co.uk
4,6
Uitstekend
408 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service and kept informed…
Excellent service and kept informed about delivery 😀
7 april 2026
Quick, easy and great prices
Quick and easy and they had just what I needed. Fast delivery and great prices. Hope to use them again
31 maart 2026
Great customer service
Very good communication during the buying process. Very efficient and quick delivery. Would use again.
30 maart 2026
Great experience at E-Bikeshop
Martin was extremely helpful and knowledgeable when I met him to discuss the options for a new bike. I had sent through my criteria before our meeting and he had a few suggestions which were just right. I would thoroughly recommend E-Bikeshop and Martin!
26 maart 2026
Review zonder uitnodiging
Online service is prompt and comprehensive.
Bought a Cube electric bike from e-bike shop.co.uk in December. Had two queries in the last two months which were answered comprehensively within 30 minutes. Their online customer service is to be commended and would recommend e-bike shop.co.uk for your bike related purchases.
19 maart 2026
Review zonder uitnodiging
Responding at Warp Factor 10!
Ordered a Bosch sensor. Arrived via DHL within 36 hrs! Brilliant service.
17 maart 2026
Done exactly as they said
Done exactly as they said. Ordered before 1pm and at my address the next day. Brilliant service, thank you very much. 100% will use again
10 maart 2026
Excellent web page and very helpful…
Excellent web page and very helpful description of chains for all electric bikes
10 maart 2026
Straight forward order and got correct…
Straight forward order and got correct parts next day
10 maart 2026
This company set the standard for other suppliers and service providers.
Ben at the e-bikeshop was nothing less than excellent. He clearly understood every technical detail and having listened carefully to what we were asking he made exactly the right recommendation. We were both very impressed. I would not hesitate to recommend this company to any prospective customer. In fact I would recommend that buyers go and take advice from this company before making any final decisions on the type of bike that is required.
24 februari 2026
New mudguard and rear light arrived on…
New mudguard and rear light arrived on time and fitted perfectly
23 februari 2026
Outstanding
Outstanding! Alfred in Customer Support very quick to respond. Replacement part was ordered and shipped very quickly. Can not fault the service I received.
20 februari 2026
Review zonder uitnodiging
Unbelievable service
Unbelievable service. After a year of hassle free riding my bike developed a couple of slight issues. One phone call and both issues were sorted with replacement parts in days! They kept me informed of progress and even offered advice on fitting new parts. Keep it up guys and would definitely recommend. 👌
5 februari 2026
Review zonder uitnodiging
Almost Eleven year Haibike kept on the road.
This company communicates very well and provide excellent customer service. I have an almost 11 year old bike that I bought from them and they obtained a spar part for the electrical system quickly and fitted it while I waited.
20 januari 2026
Warranty replacement for bike stand
Warranty replacement for bike stand - actually an improvement over original with plastic which fractured after 9 months on original now replaced by alloy.
21 januari 2026
Antwoord van e-bikeshop.co.uk
Hi Dez,
Thanks for your review.
I can see your order was placed late on Wednesday night. We shipped your item the very next working day, which was Wednesday.
We can see from your tracking that DHL notified you of a one day delay and that it would be delivered on the next working day, which is Today, meaning that your item has suffered only a 24 hour delay.
I feel a 1 start review is quite unfair, especially considering its DHL who have introduced this delay and not us, and we can see you've not left a 1 start review for them. You've also not even sought to speak to us prior.
Ben
Sales and Operations Director.
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