e-bikeshop.co.uk Reviews 

Excellent company and delivery time, I would definitely use again.

The company uses a 'lock in' scheme, to ensure you buy a bike from them and nobody else.
Some parts are hard to find, if this company has them they won't sell it you for your bike if you bought the bike from another shop that isn't owned by them.
Feels a bit controlling / monopolising of the market and hard to find parts and ultimately poor service for the biking community on the whole.

*edit*
It’s disappointing Ebikestore has taken the opportunity to try to criticise other stores in their reply to my review. Their actions are co parable to people who panic bought during the pandemic. The parts are hard to get, they’re sitting in their inventory while others need them and can’t get them due to stock piling / hoarding by EBike Shop.

This puts people out of work who depend on bikes for employment or commuting.

Stock shortages are never helped by panic buying / hoarding. It was criticised when the public did it but this shop feels it’s ok for them to do it. They admit the parts are hard to get hold of.

I think this behaviour shows the poor standards of the store through their practices. And asking me to poorly review the bike shop that sold me my bike because they can’t get hold of stock, while obtaining and hoarding stock themselves, just shows how bad these are. Why should other companies be poorly reviewed when they’re trying to serve the community while this store actively hoards parts that are needed elsewhere?

Very fast delivery, item arrived as described and in new condition

Friendly and helpful staff, prompt turn around

The guys are e-bikeshop are super helpful and very prompt. I had an issue with a part which failed just outside the warranty period. They jumped on it, got in touch with the manufacturer and had the replacement unit delivered to me (all completely free of charge) in no time at all. You can't fault service like that.

Service, speed of despatch and delivery were exceptional. Price was also very competitive. This was my first time using the e-bikeshop.co.uk but will certainly not be my last. Many thanks

Thankyou Dan for packing my order. Very quick delivery considering the bank holiday. Also my first time here and can definitely say ill return! Have a good one all at Ebikeshop

I brought a bike from this retailer and once it was delivered I realised it was too big for me and I needed to return it. The staff were really quick to respond to my emails, they answered my queries, and provided excellent customer service throughout the returns process.

Always have a great experience with these guy. Nothing is too big a problem for them always deliver on time efficient polite and caring. 

Battery came as quickly as promised, packaged perfectly and the price was competitive too

Would highly recommend

Great personal service.
Workshop did a great job at a reasonable price

Very fast service

Before ordering I received very helpful advice from the company. The item arrived very promptly and I was kept fully informed of delivery status.

Took my bike in for its annual service with Ben. I thought it needed some extra work because my front brakes were squealing and my gears were slipping badly in upshift. Having checked it over Been confirmed it needed a new rear cassette and chain and front brake pads, fair enough after 4500 miles. Done and finished within the hour at a very reasonable price. As always a personable, efficient job well done!

Great product, description and delivery timescale.

The website was easy to put the order. The price was good. Kept notified of delivery very accurately. Delivery was exactly within the time window promised Prior arrived in good order well packaged all in all five stars.

Outstanding customer service. We initially had a small issue with our order, but it was resolved quickly and communication throughout was excellent. Mistakes happen — what really matters is how a company responds, and e-bikeshop handled it exceptionally well. Highly recommended.

Excellent delivery time arrived next day cant fault that.

The customer experience was superb.
Josh and Ben dealt with any questions via email very quickly.
My bike was delivered on the day promised and packaged really well.
I would highly recommend e-bikeshop.co.uk.