From the start they have been very helpful !! Sent them bunch questions on email and always quick to respond (thanks Josh). Guided me through what options available and ended up with a very nice Cube... Toon meer
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Lees wat reviewers zeggen
Excellent service. Easy to order and good price. Kept informed on the order/delivery process. Arrived in perfect condition and on time/as expected. Would happily use them again
What impresses me most, or least as the case might be, is the level of customer service and how simple the experience. This was my first time using e-bikeshop and I have to say, so far, I am impressed... Toon meer
Took my bike in for its annual service with Ben. I thought it needed some extra work because my front brakes were squealing and my gears were slipping badly in upshift. Having checked it over Been con... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to E-Bikeshop.co.uk, the UK's largest independent electric bike specialist. Based in Farnham, Surrey, we live and breathe eBikes, bringing over 15 years of hands-on expertise to riders worldwide. Whether you are tackling rugged mountain trails, commuting through the city, or exploring country roads, our mission is to match you with the perfect ride. We proudly hold over 700 premium eBikes in physical stock from top European manufacturers, including Haibike, Orbea, Cube, Scott, and Raleigh. We aren't just a retailer; we are passionate cycle enthusiasts dedicated to the long haul. Why Choose E-Bikeshop? Unrivalled Expertise: Every eBike is fully assembled, configured, and tested by our certified in-house technicians before delivery. Exclusive Support: We fiercely protect our customers' ride time. Buying from us unlocks exclusive access to our fast-turnaround workshops, advanced diagnostics, and a massive inventory of spare parts. Trusted by 20,000+ Riders: As our reviews highlight, we are committed to five-star service, rapid delivery, and reliable, jargon-free warranty support. Flexible Options: We make buying easy with 0% finance, Cycle to Work schemes, and next-day delivery options.
Contactgegevens
Coxbridge Business Park, GU10 5EH, Farnham, Verenigd Koninkrijk
- 01252 279279
- sales@e-bikeshop.co.uk
- e-bikeshop.co.uk
4,6
Uitstekend
408 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Straightforward and quick.
What impresses me most, or least as the case might be, is the level of customer service and how simple the experience. This was my first time using e-bikeshop and I have to say, so far, I am impressed. Ordering was straightforward, and delivery was rapid. No headaches, stock issues, or difficult questions, just a simple experience. I'm impressed.
3 september 2026
Found the part I needed easily,prompt…
Found the part I needed easily,prompt delivery service,part arrived in two days,thank you
27 augustus 2026
Quick delivery no problems happy with…
Quick delivery no problems happy with the product
27 augustus 2026
Quick delivery at a good price.
19 augustus 2026
Fast service and good product what more…
Fast service and good product what more can you ask for.
13 augustus 2026
service, chains and gear change
Kept us informed, all service work explained and done in a timely manner
11 augustus 2026
Easy
Easy, fast ordering. I ordered the wrong component they sent the correct one same day which arrived the day after. Refunded very quickly. Highly recommend
28 juli 2026
Useful order acknowledegement and…
Useful order acknowledegement and update system.
Prompt delivery
And the right origincal component not a cheap replica.
3 augustus 2026
Excellent after care service
Excellent after care service . Always ready to help and solve a problem . Thank you .
Also extremely fast process to ordering and delivery of parts .
22 juli 2026
Quick and simple process
Nice and easy ordering process and delivered really quickly.. great job guys
27 juli 2026
Antwoord van e-bikeshop.co.uk
Hi Stephen, We can see you placed an order for this item on 27th July. It was shipped by us on that very same day and was delivered to your address over 240 miles away less than 24hours later on the 28th July. We can see the picture the delivery driver has uploaded of your parcel being delivered at your address. Please email us if you would like a copy. We note we have had no previous correspondence form you? Has this review been left in haste with the wrong supplier? If so, we'd appreciate you removing it from our listing and posting it on the correct business. Thanks again from the E-Bikeshop Team.
Validated correct part for my bike even…
Validated correct part for my bike even though it was 6 years ago I bought it, and despatched v quickly
22 juli 2026
Great help from Ben W
Great help from Ben W - spare part identified, ordered and dispatched promptly.
21 juli 2026
Prompt delivery.
21 juli 2026
Great support for bike gears
Great support for bike gears
Having problems with my new bike gears I approached Ben at e bikes who supported me in allowing my bike to go to a local bike shop.
The bike is now running well and shows great support from Ben and team.
9 juli 2026
Review zonder uitnodiging
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