From the start they have been very helpful !! Sent them bunch questions on email and always quick to respond (thanks Josh). Guided me through what options available and ended up with a very nice Cube... Toon meer
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Lees wat reviewers zeggen
Excellent service. Easy to order and good price. Kept informed on the order/delivery process. Arrived in perfect condition and on time/as expected. Would happily use them again
What impresses me most, or least as the case might be, is the level of customer service and how simple the experience. This was my first time using e-bikeshop and I have to say, so far, I am impressed... Toon meer
Took my bike in for its annual service with Ben. I thought it needed some extra work because my front brakes were squealing and my gears were slipping badly in upshift. Having checked it over Been con... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to E-Bikeshop.co.uk, the UK's largest independent electric bike specialist. Based in Farnham, Surrey, we live and breathe eBikes, bringing over 15 years of hands-on expertise to riders worldwide. Whether you are tackling rugged mountain trails, commuting through the city, or exploring country roads, our mission is to match you with the perfect ride. We proudly hold over 700 premium eBikes in physical stock from top European manufacturers, including Haibike, Orbea, Cube, Scott, and Raleigh. We aren't just a retailer; we are passionate cycle enthusiasts dedicated to the long haul. Why Choose E-Bikeshop? Unrivalled Expertise: Every eBike is fully assembled, configured, and tested by our certified in-house technicians before delivery. Exclusive Support: We fiercely protect our customers' ride time. Buying from us unlocks exclusive access to our fast-turnaround workshops, advanced diagnostics, and a massive inventory of spare parts. Trusted by 20,000+ Riders: As our reviews highlight, we are committed to five-star service, rapid delivery, and reliable, jargon-free warranty support. Flexible Options: We make buying easy with 0% finance, Cycle to Work schemes, and next-day delivery options.
Contactgegevens
Coxbridge Business Park, GU10 5EH, Farnham, Verenigd Koninkrijk
- 01252 279279
- sales@e-bikeshop.co.uk
- e-bikeshop.co.uk
4,6
Uitstekend
408 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
As described
Good product arrived reasonably quickly but delayed 24 hrs by the weather which is no ones fault, would buy for them again in the future
7 januari 2025
Ordered my chain links and they were…
Ordered my chain links and they were delivered in less than 48 hours. Perfect!
10 december 2024
Having to buy a bike on line
It’s not great having to purchase a bike that you haven’t seen before you buy it however I have been really pleased with my purchase. This on line company has been delightful to deal with and the after service has been second to none .
26 november 2024
Very efficient my Bosch battery charged…
Very efficient my Bosch battery charged up safely..
21 november 2024
Outstanding service
Outstanding service, ordered a part on Friday afternoon and it arrived on Saturday
15 november 2024
All items quickly despatched and…
All items quickly despatched and delivered. All worked ok.
21 oktober 2024
E-Bikeshop point blank…refused to accept my complaint. (Instead continued to accuse me of being at fault and that I was basically lying).
This was due to E-Bikeshop point blank refusing to accept that the derailer on my brand new bike was in some either faulty or not fitted correctly etc. Therefore only way in which I could use my brand new bike was to purchase replacement albeit they sold me it at cost!!!!!!!!!
14 november 2024
Antwoord van e-bikeshop.co.uk
Thanks for your review Kevin.
Not at any point had we refused to fully accept that that your rear derailleur was faulty. This would be impossible to ascertain without having the physical part in our own hands.
We did however, suggest that a rear derailleur being twisted more than 180 degrees and going through the back wheel on a brand bike is most unusual and so we (I) offered you the option (on multiple occasions) to ship the component back to us and we would provide it to Madison (Shimano's UK distributor and handler of warranty services), for their view. If, in their opinion, the component failed due to a manufacturing issue/defect of any sort they would issue you a brand new one, free of charge and hassle.
The alternative we offered was to pay for a new one at cost price and we would ship it immediately, which is the option you chose.
Given the above, and the speed at which responses were given, I'm not sure what more we could have done for you on this occasion.
Ben
Sales Manager.
Great helpful and friendly support
Had an issue with an motor cut out after changing the tyre on the rear wheel. Received great support via email to help diagnose and fix the issue though as it was a job I was not comfortable doing I took the bike to be repaired. Again really helpful, friendly and knowledgeable support. Bike was fixed in just over an hour whilst I waited.
6 november 2024
Dispatch notification issues but sorted by e-bike shop following a quick call
So I've received an email from e-bikeshop chasing me to leave a review of the product I ordered and their service. Bit hard to do I'm afraid as the status on your site still shows the product I ordered as awaiting shipping eventhough it was ordered four days ago, no dispatch confirmation received so assume you still haven't shipped it. So as its not been shipped and not been received I don't see how I can leave you a review of it. Perhaps send the emails chasing a review after the product has been shipped by you and actually received by the customer?
Update 15th November : Ben has been in contact, appears delay with courier DHL, next day service, sent Tuesday 12th delivered today 15th November.
I had received no email to confirm dispatch so all I had to go on was the initial order confirmation which linked back to site and still showed as not dispatched. Ben called me yesterday to re assure order had been dispatched and sent me the tracking detail via another email which I did receive and did confirm item in transit at that time.
As order now received and alternate comms received I have updated my review accordingly.
12 november 2024
Antwoord van e-bikeshop.co.uk
Thanks for your review and time on the phone Justin.
As discussed, I can see your order was placed in the evening of 11th November at 19.13pm and was shipped the following day (12th). It left us on the DHL truck at 4.43pm that day and shipping information from DHL was sent via email when it was scanned onto the truck. This was sent the to same email which you input on your order, which I can see also matches the email address of this review.
Its currently sitting at the DHL depot in Cardiff. This in itself is quite frustrating because we pay them for a next day service and so it should have been with you yesterday, 13th November (which it currently still shows as "Due by", even though today is the 14th).
Its a shame that with all the speed and diligence of the team in the warehouse here, that we have to accept a 2* review for something we were previously unaware of and is ultimately, out of our control.
As promised, we'll of course investigate the delay with DHL, but proof of order acceptance/fulfilment timelines and the shipping information originally sent by email will be resent to you and is probably already in your inbox alongside this response @ 15.16, 14th Nov.
Ben
Amendment 15th Nov - We're pleased to see that the item has arrived in good order, thankful for the review update and continue to investigate the delay and lack of shipping notifications with DHL
Best customer service I've ever dealt…
Best customer service I've ever dealt with answered my problems very quick and very helpful indeed for my cube reaction hybrid pro 24
4 november 2024
Appreciation for Ben's Outstanding Support and Team Collaboration
I would like to take a moment to express my sincere gratitude to Ben for his exceptional assistance with the query I raised. Ben went above and beyond in providing me with all the details I needed, and he supported me every step of the way. His responsiveness and dedication were greatly appreciated.
I would also like to extend my thanks to the entire team for their continued professionalism and hard work. It’s clear that everyone is committed to ensuring a high level of service, and I truly appreciate all of your efforts. Well done to all involved!
5 november 2024
Review zonder uitnodiging
Very good knowledge and support
Very good knowledge and support. Great customer service
1 november 2024
THE place to go for your e-bike.
Made appointment... Really good discussion around what kind of e-bike I needed...Ben was very helpful and informative, no "hard sell", just good advice. Had trial ride down the road, came in and bought it..! The whole experience was excellent. Highly recommended.
29 oktober 2024
FIve star item and 5 star service
21 oktober 2024
Super quick processing and delivery
17 oktober 2024
Fast delivery
16 oktober 2024
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