Earful Reviews 

Visit to Padiham (Burnley) Earful.

Arrived a few minutes late but reception not open so sat waiting for five minutes in an empty reception and sign on wall says sit and wait and you will be called, five minutes later and still nothing so went into website and rang the number in there, told that appointment had gone and made another one which was 15 minutes wait, after 15 minutes I waited another 30 minutes and still nobody came out so I left.
Total waste of time, I have been in business for 25 years and this is not the way you treat potential customers who are paying for your services, so I cannot recommend this company and will now find another ear specialist who will actually see me.

The two things you want when someone is going to put implements in your ears. A highly professional process carried out by someone who is instantly relatable - and in Katie's case also very knowledgeable as well. Katie is all round excellent. I learnt far more about the state of my ears from her than I had in 5 years of going to the Alex for ear wax removal by an ENT consultant. I'm glad the Alex tried to rip me off last year with a double charge, otherwise I wouldn't have swapped to Earful Stockport. I'm so glad I did and this will be my go to place for the annual hoovering out of my ears!

went to Bolton,what a farce
Clinician fell off her chair
Dropped equipment on the floor
Covered me in water
Cut inside both ears,have GP appointment as in some discomfort
Wont be going back,had used these before with no issues but put off totally

Katie at Stockport Earful was marvellous! She cleared wax out of both ears and all sounds are now crisp and clear. She also did a free hearing test for me.

Went to the Chorley branch and paid £59 for both ears.
Infection control was minimal. No hand washing was observed.
Around 10 minutes into the procedure, the staff member (they are not audiologists) told me that I had an ulcer in my left ear, that was red and bleeding. He told me that it was nothing to worry about.
After further 19 minutes, I had to ask him to stop due to pain and nausea.
I paid the full amount and booked an appointment the following week.
After a discussion with a medical professional, I was told that on observation of an ulcer the procedure should have been stopped.
I contacted customer services. He told me that the staff member has denied saying that I had an ulcer, and that my ear was red and bleeding.
So basically accusing me of lying.
Which I would never do.
I will be taking this further.
Do not touch this company with a barge pole.

I have been extremely impressed by the care given by Ikram Aghrout at the Bolton branch. The hearing test was very comprehensive and the results explained very clearly with time given for me to ask questions. I appreciated that my particular needs together with lifestyle were taken into account when recommending if hearing aids would be of benefit. It was very useful to have some hearing aids for a trial period and this helped me to come to a conclusion about how to proceed. I did not feel under any pressure to make a purchase. Ikram Aghtout is a great credit to this company and is to be highly praised for her professionalism and friendly manner.

Ray was fab be very helpful a reassuring. We went to get an ear wax removal and hearing check. We didn’t need a wax removal which was helpful to know. He was very helpful we will be back to check on our hearing

Visited today and saw Jen
She made me feel at ease and she explained everything clearly quick and painless
Highly recommend Jen

Had problems with ears. Ray sorted me out. Very professional, very kind and very clear.

This was my 3rd visit to this company, the standard of service was again excellent. Each time, a different person, each time friendly & courteous.

Ray was fantastic 👌 friendly yet professional. Ray put my daughter at ease throughout the whole procedure. Very pleased with the level of service we received 😀

I attended the Allerton Road Clinic and had a great experience. The clinician, I think her name was Jen was friendly and professional. She explained the procedures fully (examination, wax removal and hearing test) and made sure I was comfortable before proceeding. I couldn’t hear anything out of my right ear when I went in and felt great coming out so I had my hearing restored. Thank you Earful for a great service at a great price.

Just came back for my annual ear‑wax removal and hearing assessment. This is the 2nd time I've used Earful in St Helens.

Ray took care of everything, was super friendly and explained what he was doing. He made sure I was comfy the whole time. Ray has done both of my appointments now, and would 100% recommend both him and Earful.

Ray at the St Helens branch successfully cleared my ears using micro-suction. I have attended this clinic twice now and have received A1 service on both occasions.

I went to Earful Stockport on the 6 of December at 4 o'clock and i wasn't very happy for the following reasons
*the man he serve me wasn't very friendly (i think his name is Joe)
*all the process take only 5 minutes
*the man didn't tell me if was wax or not and i had to ask him and he said yes
*this service is over price (£59)
*i didn't fell any improvement , i can fell stail wax inside

Attended the St. Helens clinic on Friday 12th December 2025. Was seen by Ray. Absolutely brilliant experience. Ray was thorough, explained everything, and completely cleared my ears. Gave me some aftercare tips and a quick hearing screen too. Easy place to find with parking available outside. Can 100% recommend and will definitely go back for follow up care. Thank you.

Brilliant service from Amy at the warrington branch! Her patience and customer service was outstanding. She made me feel at ease and was very persistent in getting the job done even though it was tough. Thank you so much 🫶

I had wax build up removed in both ears by suction rather than syringe due to an ear perforation .Jen performed the procedure in Allerton Liverpool branch She talked me through every stage of the process calmly and ensured that I was happy about each step to be taken.
The procedure took about 5 minutes each ear and she showed me video pictures of the eardrums after .
I also had a free mini hearing test which was very reassuring.
I shall certainly return next year and would advise anyone thinking of booking an earwax removal to go with this company.

Ray was a lovely man, explained what was going to happen, very calm with me, did a great job, only took 10 minutes and was all sorted, I would definitely recommend him to my friends and family. Thank you so much.

EAR WAX REMOVAL.
I made an appointment with Earful in St.Catherines Health Centre, Wirral on 24th October 2025 to have ear wax removed prior to my ENT appointment at my local hospital on 3rd November.
I attended the hospital and the consultant said she would like to check my ears for wax. I explained about earful and was surprised when the consultant said I had wax in both ears and proceeded to remove it.
I was really disappointed to find after paying £59-00 at Earful 9 days previously, the consultant had to perform the procedure again.
I complained to Earful who contacted me and stated a small amount of wax is always left, this was not stated at the appointment. They also stated that at Earful I was shown on a tablet my eardrums, this did happen but I am not medically trained, so could not see if wax was left.
I did expect to be offered a partial refund (this did not happen)I am a pensioner and this was a lot of money and would not recommend or use this company again .