I ordered the round modern tweed bed in pine green, size L. It arrived on time, packaged fantastically, as soon as it was unpacked the dogs were in! The construction is strong enough to keep a determi... Toon meer
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Lees wat reviewers zeggen
Earthbound responded rapidly and were very understanding when I needed a replacement bed cushion! These beds have been the best quality I’ve bought for my naughty 2 year old cocker spaniel who likes t... Toon meer
Bought an xl round bed for my Labrador and she absolutely adores it where other beds didn’t compare. We tried so many different beds and earthbound so far are the only brand that she’ll cosy up a... Toon meer
I ordered two dog beds 10 days before Xmas and expected for Xmas, unfortunately they didn't arrive until January. I was kept informed but the delivery did not reflect the basket information upon purch... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Fabrikant
- ook in
- Dierenwinkel
Geschreven door het bedrijf
Earthbound. The Dog Bedmakers. A family-run business, trusted for our commitment to quality, comfort, and timeless British style. Rooted in generational textile expertise, we manufacture pet beds in Britain using premium upholstery-grade fabrics, generous fillings, and thoughtful design. With coordinated accessories and a seamless aesthetic, every product is made with love and tailored for paws.
Contactgegevens
Verenigd Koninkrijk
- contactahuman@earthbounduk.com
- earthbounduk.com
4,7
Uitstekend
98 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Total disappointed from start to finish…
Total disappointed from start to finish Was a loyal customer but not any more
27 januari 2025
Antwoord van Earthbound UK
Dear Allan,
We’re sorry to hear that you were disappointed with your experience. Customer satisfaction is extremely important to us, and we always strive to provide the best possible service.
To clarify, the item you received was exactly what was ordered—a medium-size bed cover, as per your purchase. We responded to your concern in less than 24 hours, well within our 24-48 hour response time. Additionally, as a goodwill gesture, we covered the cost of return—despite the product being fit for purpose and this going beyond our standard return policy.
We regret that, despite our best efforts, you remain dissatisfied. We appreciate your past support and hope to have the opportunity to serve you again in the future. If you have any further queries, please feel free to reach out to us at contactahuman@earthbounduk.com.
Best Regards,
Earthbound
Fantastic service
Your service is second to none. Item came on time and packed extremely well. The dog bed is absolutely fantastic and well made. My dog loves it.
27 januari 2025
Antwoord van Earthbound UK
Thank you so much for your wonderful review!
We're thrilled to hear that you had a great experience with our service and that your dog loves the new bed. We always strive to deliver the best, and knowing we hit the mark for you means so much to us.
Wishing your pup many cosy naps ahead!
Antwoord van Earthbound UK
Thank you so much for your kind words! We're thrilled to hear you were happy with our service and that you're enjoying the dog leads.
Antwoord van Earthbound UK
Thank you for your kind words! We're thrilled to hear you’re happy with the product and impressed with the delivery speed.
Absolutely stunning bed
I was looking for a nice bed my dog would choose to sleep in after I put away her crate.
After doing some research I decided to order a large rectangular bed and my dog loves it.
It came the next day and is well worth the money as you can wash the cover and replace all parts if necessary.
2 januari 2025
Antwoord van Earthbound UK
Thank you for your kind words and for choosing us! We're thrilled your dog loves her new bed, and it means so much to know our service and product met your expectations. Wishing your pup countless cosy moments ahead!
Fantastic British quality
Fantastic quality, aesthetics and service. Our dog absolutely loves her gorgeous new bed!
Was exactly as described and delivered quickly considering the holiday season.
Probably the nicest dog bed I've ever seen so would definitely recommend Earthbound products.
2 januari 2025
Antwoord van Earthbound UK
Thank you so much for your wonderful review! We're absolutely thrilled to hear that you and your dog are loving the new bed. Hearing that it’s "probably the nicest dog bed" you've seen has truly made our day! We’re so grateful for your recommendation and hope your pup continues to enjoy its cosy new spot.
Delivered on time
Delivered on time .
I would recommend earthbound dog beds . This is the second bed I have purchased from this company.
23 december 2024
Antwoord van Earthbound UK
Thank you so much for your kind words and for choosing Earthbound again! We're thrilled to hear that you're happy with your purchase. It means a lot to us that you've returned for a second bed, and your recommendation is the highest compliment we could ask for. Wishing you and your furry friend all the comfort and joy!
Everyone at Earthbound is helpful
Everyone at Earthbound is helpful. The products are easy to sell because they are of such exceptional quality.
28 november 2024
Antwoord van Earthbound UK
Thank you so much for your kind words! We're thrilled to hear that you find our team helpful and our products easy to sell. It means the world to us that you value the quality we strive so hard to deliver!
Antwoord van Earthbound UK
Thank you so much for your kind words! We're thrilled to hear you were happy with the service and that your dog loves the product—it really means a lot to us.
Beautiful product
Beautiful product. 30 years of dog ownership and these are the best beds yet. Weimaraner's think it is their human right to share your sofa and bed but mine loves her Earthbound bed even more!
Very helpful when I wrongly ordered incorrect size. Talked me through the returns process. Fast delivery and faultless service.
22 november 2024
Antwoord van Earthbound UK
Thank you so much for your lovely review. We're thrilled to hear that your Weimaraner loves her Earthbound bed—glad we could help dethrone the sofa! Your kind words about our product and service mean the world to us. Thank you for choosing us and here's to many happy, comfy moments for your pup in her bed!
Lovely collar
28 november 2024
Antwoord van Earthbound UK
Thank you so much for your review! We're thrilled to hear you love the collar.
Best quality beds ever
Lovely customer service, great quality bed if not the best I’ve ever seen or felt! Quick delivery insane colours and options thank you again would never go anywhere else now!!x
20 november 2024
Antwoord van Earthbound UK
Thank you so much for your wonderful review! We're absolutely thrilled to hear that you loved our customer service and your new bed—it means the world to us! We're glad the quick delivery and range of options made your experience even better. Your kind words and support truly make our day. We can’t wait to welcome you back whenever you need us!
Its not often you get a product that is…
Its not often you get a product that is exactly as marketed. Oh and great quality too.
We brought an earthbound bed almost 10 years ago. This was the second replacement inside and we will probably get one more use.
Given my dogs are scratchers before settling down to sleep its testament to tfe durability of the product. I have probably brought six or seven beds for the other dogs in the same time period. They all end up with holes on top
20 november 2024
Antwoord van Earthbound UK
Thank you so much for your thoughtful review. We're thrilled to hear that your Earthbound bed has held up so well over the years! It's always rewarding to know our product is living up to its promise of quality and durability. The fact that you've only needed two replacements in nearly a decade speaks volumes, and we’re honoured to be part of your dogs' cosy routine. Here's to many more snuggly nights and fewer holes to worry about. Thanks for sticking with us—we truly appreciate it! 😊
Antwoord van Earthbound UK
Thank you so much for your review! We're thrilled to hear that your dog loves it—nothing makes us happier than happy pups!
Great quality and colour
Great quality, nice material and colour. My older cocker spaniel is enjoying it and firmness is really helping his arthritis.
21 november 2024
Antwoord van Earthbound UK
Thank you so much for your kind review! We're delighted to hear that the quality met your expectations and that your older cocker spaniel feels comfortable and supported with his new bed. Wishing him many cosy moments ahead!
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