Earthkind Reviews 

The advertising is clear and the ordering process easy and quick to use. The delivery was very prompt and there wasn't too much packaging and it was all recyclable.

I ordered a duvet 8th Jan, it was dispatched quickly and I was pleased to see that it was put in a Yeovil van on 10th Jan. Sadly this is where it started going wrong. The package is still in the same van. I contacted Yodel on 12th and I was told it was being delivered that day, it did not arrive. I contacted Yodel 13th Jan and they said they would look into it. I had a reply same day saying they could not obtain conclusive details about where my parcel was and to contact the sender. I have contacted Earthkind 13th and have had not response. I no longer want the duvet I want a refund. I am guessing that their products are very popular and they are overwhelmed but there really should be better customer service and a means of prioritising problems - i put clearly in the subject title the issue I was having. Will I get my refund??????
If you want a Earthkind product I would suggest trying a stockist where they have the staff to deal with issues quickly.
UPDATE: I did get the refund and have bought the duvet from a stockist which arrived very quickly. ‘It is beautiful feels very luxurious.

Great service and good eco conscious product and packaging.

Fast delivery, great quality duvet. Sustainably produced avoiding polyester.
Duvet is light but warm and very comfortable.
This is the second Earthkind duvet I’ve bought. Very happy with purchases.

Fantastic concept and lovely product! Well made and definitely worth it.

It was easy to order and the duvet arrived in good time.

The delivery was on time and the pillows and duvets are so co,fortable

Ordered superking duvet 15 days ago.
Item still not received.
Contacted Earth kind twice but had nothing but an automated message saying they will respond in 5 days !

Lovely duvet, great price and delivered quickly. We really appreciate the sustainable ethos of the company too. Hoping to be back for a lower tog duvet for the spring.

Hotel quality feel and weight. Makes every night getting into bed a luxury experience

Great quality, excellent price

Easy to order on the website and quick delivery. It’s a really good product - much better than synthetic duvets.

Recycling resources.
And a lovely comfy duvet

I had two delivery slots that did not arrive but the third was OK.

The pillow I bought is unfortunately not nearly full enough and my head is on the bed when I use it.

Unfortunately Yodel messed up the delivery but the product itself ok

I purchased two pillows from EarthKind and was shocked at how poor the quality was. They were nothing like described — extremely flat, flimsy, and offered no support at all. I contacted the company twice, one on the same day I received them (4 November) and one day after and have still not received a single reply.

For a brand that promotes itself as “ethical” and “sustainable,” their complete lack of customer service is unacceptable. I’ve had to raise a credit card dispute just to try to recover my money.

Very disappointing experience — I would strongly advise others NOT to buy
from this company , not reliable, they will not refund or reply back to you .

quick effective delivery, and a simply fantastic product

I have bought an earthkind duvet from John Lewis previously, but noticed that they are much cheaper direct from earthkind. I placed my order on Sunday and the duvet and pillows were with me by Tuesday. Nice comfy pillows and duvet, and of course recycled product.

Ordered two pillows and a duvet on the 15th September. Due to delays with Yodel I didn't get my delivery until the 25th. When I collected there was only one pillow in the bag, no duvet and no second pillow. Contacted the company immediately, didn't hear anything for 5 days, and now I'm waiting on another reply another week later... It's nearly been a month since I originally ordered and Im still without the items I ordered!

I hate writing reviews like this, I'm just so frustrated that Ive spent so much money and all I have to show for it is a pillow! It's a shame because everything the company stands for is brilliant.