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Beoordeeld met 5 van de 5 sterren

I can't rate this company enough, the frames I ordered are utterly fantastic, really well made, fit perfectly and exceed my expectations. They are a cost effective way of bringing art to life for your... Toon meer

Beoordeeld met 5 van de 5 sterren

A very nice frame, well packaged and delivered well before the due date. Absolutely faultless service - will use Easyframe again…. It was so easy and professional. Definite 5 stars!

Beoordeeld met 5 van de 5 sterren

Easyframe offers a brilliant service. Loads of choice, good quality frames, well priced, well packaged and speedy delivery. The only issues I had were of my own making when I didn't measure correc... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Outstanding service from Easyframe, the framing design tool on their website works so well—was the only framing service I could find that offers this. Helps so much to have a visual representation of... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Fotolijstenwinkel

Geschreven door het bedrijf

The UK's leading supplier of quality wood and aluminium picture frames. Easyframe - for all your picture framing requirements. Visit us online for our custom picture framing service. Based in Bedford, England.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Beoordeeld met 5 van de 5 sterren

Easyframe are an excellent firm

Easyframe are an excellent firm, with great customer service
I wanted a float frame for a canvas, they give you really good instructions on how to measure for the frame you need
Ordering was quick and simple and the frame arrived really quickly and very well packed. It was also very well made. I had seen some plastic frames in Hobbycraft which are in a similar price range. However the easyframe product is in a different league
I had to contact the firm, to rectify a mistake, which was totally my fault and they dealt with it brilliantly, thank you Rob and Kerry
A super firm, I would highly recommend to anyone

2 januari 2025
Review zonder uitnodiging
Logo Easyframe

Antwoord van Easyframe

Thank you for the lovely review, it is appreciated. It is lovely to hear that you like the product we supplied you. I will pass on your thanks to my brother and sister who got things sorted for you.

Regards

Nick

Beoordeeld met 4 van de 5 sterren

Looks ok

After two previous disasters from Amazon went for slightly more expensive made to measure frame . On ordering on 19/12 it said wouldn't be processed til 4/1. Not a problem but then it arrived 24/12 and very pleased with it . The basic frame thickness is perhaps little thin but looks ok

24 december 2024
Review zonder uitnodiging
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Antwoord van Easyframe

It is nice to hear that your frame arrived quickwer than expected. Thanks for the feedback.

Regards

Nick

Beoordeeld met 5 van de 5 sterren

Super fast turnaround despite it being…

Super fast turnaround despite it being Christmas week!
Great quality fame and it came with hanging bits and bobs, which I didn't expect!

20 december 2024
Review zonder uitnodiging
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Antwoord van Easyframe

Thank you for taking the time to leave a review. It is good to hear that your frame arrived in time for christmas. It was a very busy week.

Thanks

Nick

Beoordeeld met 1 van de 5 sterren

Sheer disappointment

Ordered mounts exceeding £90 in total. Bottom and upper mounts completely unattached. Made a complaint weeks ago and yet to receive a response. Thought it was a one off and ordered more mounts. Not only are 4 of 6 mounts ordered the 2nd time are barely hanging on to each other, to top it off NONE of the 6 mounts have the bottom and top mounts aligned properly not a single one is usable.
I appreciate that it's a busy time of the year but this is extremely disappointing as they were also supposed to be christmas gifts for loved ones!!! Order number 20241216124

19 december 2024
Review zonder uitnodiging
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Antwoord van Easyframe

Apologies for your disappointment with these mounts.
As advised there should be a simple resolution as the two layers are held together with repostionable double sided tape.
However, we agreed to refund the mounts in full due to your disappointment.
Best Wishes

Beoordeeld met 5 van de 5 sterren

Excellent

I have ordered from this company for many years and they have always been excellent. This year they really excelled with fastness and efficiency in providing their service. Great frame and mount and delivered in time to make my Christmas. Wonderful Thank you.

19 december 2024
Review zonder uitnodiging
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Antwoord van Easyframe

It is lovely to get feedback from a returning customer. It is great that you got your frame in time for christmas. Appreciate the review.

Regards

Nick

Beoordeeld met 5 van de 5 sterren

Silver foil custom picture frame and mount

Ordered a silver foil custom picture frame with mount. Absolutely brilliant service from start to end. Easy ordering process, allows you to upload an image so you can visualize how your finished work will look. Good delivery timescales. The product was of a really high quality. The frame corners were precisely cut and all the elements were perfect. Made it easy to install my bead embroidery with the use of the self adhesive board.

19 december 2024
Review zonder uitnodiging
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Antwoord van Easyframe

Thank you very much for the lovely review. I hope your embroidery looks great all framed up.

Regards

Nick

Beoordeeld met 2 van de 5 sterren

Poor quality

Delivered on time but the quality of the frame itself is poor. Too expensive for this quality, could get the same frame from ikea for half the price. Very disappointed

18 december 2024
Review zonder uitnodiging
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Antwoord van Easyframe

Apologies for your disappointment with the custom picture frame you ordered. I have just emailed you to arrange collection of the goods so I can get it returned for a full refund.

Beoordeeld met 1 van de 5 sterren

Sent to Completely wrong address as for…

Sent to Completely wrong address as for some reason they decided to not use my delivery address or billing address I have when placing my order so it was sent to someone else. I had to knock on strangers houses with the same house number hoping they had my parcel

18 december 2024
Review zonder uitnodiging
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Antwoord van Easyframe

HI Jordan

Thanks for your email and I am very sorry for the delivery issues.

However, your review contains information that is factually incorrect. You provided an incorrect postcode when you placed the order which resulted in the parcel being delivered incorrectly.

Again, I am very sorry your parcel wasn't delivered to the address you intended it to be delivered to, but this is entirely your fault for providing the wrong postcode.

Best wishes.

Beoordeeld met 5 van de 5 sterren

Really good

Really good. Very happy with the quality and price. Arrived quickly. Good communication from company about when to expect it.
Very happy. Would recommend

12 december 2024
Review zonder uitnodiging
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Antwoord van Easyframe

Thank you Andrew for taking the time to leave a review. It is great to hear you would recommend EasyFrame.

Regards

Nick

Beoordeeld met 5 van de 5 sterren

Excellent

Excellent. Made ordering the perfect frame and mount very easy, just by knowing the size of the print. Full choice of frames and different coloured mounts. Fully recommend.

12 december 2024
Review zonder uitnodiging
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Antwoord van Easyframe

It is great to hear that you would recommend our services to other. Appreciate the review.

Thanks

Nick

Beoordeeld met 5 van de 5 sterren

Everything was excellent

Everything was excellent: choice of frames, guidance provided on website, delivery of samples, speed of processing my order, communication regarding processing and delivery updates. Have just unwrapped the frames and mitred corners are spot on. Very pleased and will be using Easyframe for all frames from now on.

11 december 2024
Review zonder uitnodiging
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Antwoord van Easyframe

Thanks for the review Nigel, much appreciated. It is lovely to hear that you will be using our services moving forward.

Regards

Nick

Beoordeeld met 5 van de 5 sterren

First time I have used Easy Frame…

First time I have used Easy Frame company ,100% pleased with result , having the frame made to our size, delivery , every thing was seamless including information , price was excellent, will use again for sure. Thank you Easy frame ,it looks great with print now on wall. FC😎

5 december 2024
Review zonder uitnodiging
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Antwoord van Easyframe

It is great to hear that your framed picture looks good on the wall. It is always good to hear from a satisfied customer. Appreciate the review.

Regards

Nick

Beoordeeld met 5 van de 5 sterren

Fantastic company

Fantastic company! I needed 10 pics framing and hadn't used an online co before so called for some guidance before I ordered. Such a lovely helpful lady guided me through the ordering process and I ordered frames perfectly sized to the millimetre. Huge choice of frames, mounting board, glass etc and such an easy website to use. Order arrived quickly, really well packaged, all products top quality. Don't hesitate to use this lovely (family?) firm, honestly excellent from start to finish.

29 november 2024
Review zonder uitnodiging
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Antwoord van Easyframe

We are indeed a family run business, with many family members working here. I will pass on your feedback to my sister whou helped you. Appreciate the review.

Regards

Nick

Beoordeeld met 5 van de 5 sterren

Great frames and great customer service

Really good framing service, with speedy delivery and excellent customer service.

1 november 2024
Review zonder uitnodiging
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Antwoord van Easyframe

Appreciate you taking the time to leave a review. It is great to hear that you found the service we offer really good.

Regards

Nick

Beoordeeld met 5 van de 5 sterren

Highly recommend Easyframe!

Highly recommend Easyframe!

I bought three frames from Easyframe and found the website very easy to use. The frames came within a week. They're good quality, and looked exactly like the photos. I needed an extra hook for one of the frames and got in touch via the order confirmation. Rob got back within a couple of hours to say he'd put one in the post. It's a lovely feeling to know that there are helpful actual people at the end of an email to resolve issues.
I will definitely be returning to Easyframe!

29 november 2024
Review zonder uitnodiging
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Antwoord van Easyframe

Thank you for the lovely review. I am glad we sorted the extra hook and that you found us helpful.

Regards

Nick

Beoordeeld met 5 van de 5 sterren

Amazing service

Amazing service. So many options for colours and sizes. Very fast delivery which was so well packaged and protected. Very Very happy with this.

18 november 2024
Review zonder uitnodiging
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Antwoord van Easyframe

Thank you Paul for the review. I get the feeling that you were very happy with your purchase :) We aim to please.

Regards

Nick

Beoordeeld met 5 van de 5 sterren

Great frame, great price, great service!

So easy to choose a frame to suit the picture. Delighted with the frame which arrived so quickly, amazing value and service.

15 november 2024
Review zonder uitnodiging
Logo Easyframe

Antwoord van Easyframe

Appreciate you taking the time to leave a review> it is always good to hear from a happy customer. I hope whatever you framed lokks good on the wall.

Regards

Nick

Beoordeeld met 1 van de 5 sterren

Absolutely awful

Absolutely awful. Ordered upgraded Perspex which was incorrectly supplied. Was 1cm out at the top and the bottom therefore didn’t fit the frame. I sent photos as proof to which they asked me to send back. Which I did. They then confirmed i was wrong (apparently my tape measure and my photo frame are wrong) and that they would not help me further. So now I have spent money on a product incorrectly sent and no product. I would avoid at all costs. It’s a real shame because I have used them in the past for my company but I will not in the future. I will also be raising with CMA, not because of the money but the principle. Customers have rights

8 november 2024
Review zonder uitnodiging
Logo Easyframe

Antwoord van Easyframe

Thanks for your review.

You placed an order for a piece of acrylic measuring 515 X 415mm. On receipt you complained the acrylic measured 420mm on one side and provided a photo of the glazing with a loose fabric tape measure on it. Whilst the photo appeared to show the glazing had been supplied correctly at 415mm, I arranged to get the glazing collected at our cost so it could be checked here as you were insistent it was incorrect. As advised, I would have been more than happy to provide a full refund if we had made any error.

Once the glazing had been received back and accurately measured using a metal rule, we found it had in fact been supplied correctly. We provided photos showing the accurate measurement of the glazing to confirm with you that it had been supplied correctly. As the acrylic had been cut to the correct specification ordered, it wasn't eligible for a refund so this was refused.

At no point was any suggestion made that we wouldn't help you further. I asked if the frame you intended to fit the glazing in was a shop bought frame. The reason I asked this question was because a standard shop bought frame would be 20 X 16"(509 X 406mm), and this could be the reason the correctly supplied glazing didn't fit in the frame. Had this been the case, I would have been able to trim the glazing down(FOC) and return it to you(subject to the delivery costs being paid).

I am very sorry our service didn't met your expectations on this occasion, but we have done nothing wrong. We cannot be expected to refund correctly supplied custom sized items as they cannot be reused or resold.

Best Wishes

Beoordeeld met 5 van de 5 sterren

Best framing service

I'm absolutely blown away by the quality and service Easyframe provides. The website is really easy to use, lots of options and fantastic value. My order was for 6 frames, some with mounts, all awkward sizes. Honestly, I don't think think this company can be beaten on price. Super quick too.

8 november 2024
Review zonder uitnodiging
Logo Easyframe

Antwoord van Easyframe

We like to impress and it seems that we have done this. It is great to hear that the 6 frames ordered did the job. Appreciate the review.

Regards

Nick

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