Ebac Reviews 

We wish we had read the reviews as for us, like many others, this machine around 50% of the time does not spin, gives no error messages and even if it does spin the washing takes significantly longer than the program would suggest and the washing feels damper than it did our previous machine.

You contact customer support to be told you are "not loading the machine correctly". How can you load a washing machine incorrectly?

Don't be taken in, as we were, with the promise of a 7 year warranty and BUYING BRITISH!

This machine is the biggest regret possible, expensive waste of money. 12 months on and we give up, £600+ down the drain it is going for recycling (we thought about giving it away but wouldn't wish it on anyone), being replaced with a foreign built machine which gets good reviews.

The drum bearings on our washing machine started to get very noisy. We telephoned ebac in October and requested a warranty repair.
It took 3 weeks for the engineer to attend to confirm the problem. We then had a 2 week awaiting a update from ebac which we received when we contacted them.
They were going to arrange a exchange washing machine. The fiasco then continued for over a month in getting the exchange completed with over 3 weeks without a washing machine. Every call was answered promptly with apologies but progress was a fiasco

Absolutely useless. Machine arrived without a foot which took two weeks to arrive by which time I had realised how useless the actual machine was. Time saver element took 3 minutes off a 2 hour load and took the spin speed down. To do a small load on 60 degrees took two hours. Rejected machine,

Absolutely useless at spinning anything g over 3kg just goes round and round as for customer service WHAT we will get our engineer call you well he does you wait in all day and ay 6 or 7 pm he calls and wants to leave it till tomorrow useless company save your money stay away

Humidifier, fast delivery from manufacturer's website. Easy set up. Seems to be working great

Just taking our 2 year old EXPENSIVE EBAC washing machine to the dump.
Broken down 3 times , poor repair service despite warranty.
NOT FIT FOR PURPOSE

This is the worst washing machine I have ever used. It frequently fails to spin for ridiculous reasons — either the load is apparently too light or too heavy, even when washing just two bath towels. It feels impossible to load it “correctly.”
The control panel regularly loses power for no clear reason. The only way to reset it is to turn the power off and on again, and sometimes the machine stops working.
Customer support is frustrating. I’ve had to contact the service centre repeatedly to arrange repairs, yet the problems keep coming back. Overall, it’s unreliable, poorly designed, and extremely disappointing.

Bought Dehumidifier in 2022 now sounds like an aircraft waiting to take off, customer service want £115 to service it not that impressed considering it's age.
Customer service useless and MD didn't even respond not good no empathy and no help at all.

PHONE ANSWERED within 4 rings, operator Natalie, found the account, logged the fault, booked an engineer in for next day to repair my 5 year old EBAC washing machine, he arrived next day before 10am, what more could you ask from a British manufacturer, which also gives a 7 year warranty,

Brilliant Customer Service, went above and beyond all reasonable customer expectation, to collect my dehumidifier from my front door, return it to their factory, then to fully safety check, replace damaged parts, caused by power surges in my home, then return it again, to my front door, all ready to go, then accommodate all this within warranty. This is certainly the best customer care experience I have ever had in my 60+ years. EBAC truly are the Best of British.

Dont be fooled thinking because this washer is expensive it is good I bought it for the 10kg load and the 1600 rpm spin, it doesnt spin properly a full 10kg load the washer I paid less than half the price for is better

Bad product, unreliable, very poor customer support/service.
I bought this washing machine to support UK businesses and because I believed it would be good.
It is unreliable, doesn't spin, doesn't balance for absolute ages. Makes loud bangs when trying to balance ordinary wash loads. Never finished on time. Wastes electricity and my time. I tried asking customer service for advice, who replied very off hand implying I was doing everything wrong. I've never ever had such a useless unreliable washing machine. After several months of perseverance I just want my money back.

Sadly the machine, like most things these days, does not do as it says on the box. After only 5 months mine needed a new pump and main board. It still after just a few washes fails to spin properly and it takes two to three more attempts to get it to spin. It's not as quiet as they claim either so I can't recommend the product that I'm sadly stuck with. That'll teach me to come away from Bosch and Miele....... Great Britain has a way to go yet to match their sophistication.

My ebac dehumidifier died was 18 years old. So I purchased a new one and what difference. So quite and the new digital controls makes life easier. It’s collected so much water and humidity in the unheated conservatory is down to 58.

Having had our dehumidifier for several years, we had a problem with it. Phoned the company to enquire about a replacement unit. They informed us they offer a repair service for a set fee which included collection and delivery and any parts needed. We elected to have the repair, within 10 days it was collected, repaired and returned to us. What a great experience to find such great customer service and helpful staff. Would not hesitate to recommend this wonderful company.

Do not buy any washing machines from this company! Unless you want to spin your clothes four,five, six times at 20 mins a go to spin the water out of them! This is not an issue with my machine, check online to see how common this is. Worst purchase I have ever made. Not what I expected from their claims of ‘the best washing machines around’
The worst I would say.

I had my EBAC dehumidifier for nearly 20 years.
In that period it was used effectively without any problems and was fairly quiet.
When I moved house and no longer needed it, I passed it on to someone else as it was still fully operational.
Would definitely recommend.

I have had my 8KG cold fill washer over 12 months. The washing performance is very good, and we have had no problems with it. The noise level is a lot quieter than my previous Zanussi washer. It has a sturdy feel to it, including a 7 year warranty.

Bought our 9kg washing machine beginning of 2022. It's always had a tempermental attitude to spinning, seemingly unable to redistruibute the load itself so we've often had to stop it, unload and reload before it will deign to spin.
One segment of the time display has failed which is annoying and a worry that more might go over time.
And now worst of all it's started leaking. Have had a look under the lid and can see a hole worn in the drum to door seal where a clip has rubbed (no sign of that leaking but..) and the flexible connector from the dispenser draw to the drum has worn and torn a hole which is defintiely leaking.
On top of that the finish to the front panel is poor. There are a couple of spots where rust is developing and some of the screws are rusting too. Obviously penny pinching to not use stainless screws around the dispenser draw where there's bound to be some moisture.

Bought ebac washing machine around 5 years from day one it never worked properly from washing to spinning leaking water extremely noisy.
Last week it decided to dump all its water over the floor we loaded it straight in the truck and took it to recycling.
Now have a hotpoint very quiet washes brilliant couldn’t be any happier.