Ebac Reviews 

Decided to give Ebac a go after reading good reviews on them elsewhere. 6 months later we have a bad leak from the bottom of the machine and are so far waiting to hear back from customer service to get someone to look at it. We are told they try to reply in 4 days but at the moment they are very busy so it may take longer (I wonder why!). As others have mentioned the spin function is also very poor and always has been. We have been told that this is deliberate if the load is unbalanced but have never had such a useless machine at spinning, no matter the load. In addition, we bought a dehumidifier at the same time and within a few months the “full sensor” has stopped working on it.

We really wanted to support a British company but have so far been very disappointed. Buyer beware.

Totally disgusted at the after sales , no update .
You have to ring and get told they will chase it up with the engineer !!
Bought washer 5 years ago was leaking water from day 1 , engineer can to investigate, was told problem is with the drain pipe in the house . I replaced still same issue !! Every time turned on washer would pup towel down to soak water . Changed kitchen now same problem brand new drain , leaked and water damaged kitchen units , reported over a week ago engineer visited Monday called today , only to be asked what I’m calling for . Do not recommend

We bought the 8kg cold fill washing machine and we're really pleased to have a quality, British made product. The long guarantee was important to us and we were very happy with the delivery too.

The washing machine had a leak underneath and the comfort was not dispersing from the drawer. We contacted the company and they stated that they would get an engineer to contact us. We got a phone call off the engineer called Maff he was very pleasant on the phone and arranged a date to visit. On the day he was running late due to a previous problem but kept us updated. He came out in unsociable hours in order not to let us down. He repaired the leak and then came out the Saturday after to sort out the comfort drawer he was cheerful, chatty and a lovely human. We were exceptionally pleased with the service.

2nd attempt at writing an honest review as my first attempt was blocked. We are on our 5th repair engineer's visit for a 2 year old 10kg washing machine. This will be for the 2nd leak from under the machine, just after we laid our new flooring in our utility room. As is a recurring theme in these reviews, we have not been at all happy with the machine as it just hates spinning. We have spent literally hours in front of it adding and removing things from the drum to get it to spin, it's totally useless. Even when it does spin it never gets upto to the stated 1600rpm. Ebac won't refund us so we can get a decent machine, they just keep sending an engineer. Please read all the bad reviews before committing.

Having spent far to long looking for a dehumidifier we settled with EBAC and wanted to buy British. We watched all the videos and choose the EBAC 4000 although i think the number was different but still in the 4000 series model which had Smart Control where you can download an App to control the machine. Dont bother as information differs from what was displayed on the machines control panel. It did collect water and we thought all was working well. We had some issues and EBAC customer service advised accordingly, but when one day the machine wouldnt turn off after reaching set percentage of humidity and the App said the water tank is full but the machine control panel said it wasnt and there was no water in the tank and no water had been collected, reading online help that the sensor may be faulty we eventually turned the thing off. There is a lot more to say here about the smart control version experince and to be honest if you want to be in control i would recomend a different non smart control model. Eventually the machine was returned and a refund has been issued. I do not recommend the EBAC 4000.

Update the Customer service is excellent. They had agreed to change the washing machine and then after more problems in line with consumer law had agreed to collect the washing machine. If only they had modified the drain pump the machine would have been geat. Every time is experience a small start of a blockage in the pump filter it went extreamly noisy.

8kg washing machine is terrible. Like so many people further down these reviews, we've found that it's so temperamental on spin that it's virtually useless. We had an LG for a decade prior to this without problem, doing the same sort of washing but decided to buy British when we needed to renew: I really wish we'd stuck to LG. Our Ebac really is a dreadful piece of over-engineered scrap and you would be better thinking again if you were considering buying one.

My 18 month old washing machine broke, i phoned Ebac on Monday and an engineer arrived to fix is on the Tuesday. A very efficient service

Rang customer help line to order and 7kg machine machine but i need a 2.5m water pipe and ebac only comes with a 1.5m pipe. they stated they do not supply a 2.5m pipe. i told them i would supply one myself but was told they would not install the machine in that case just deliver and leave it.
They were most unhelpful.

We have a 9kg, 1600 spin washing machine, bought in 1999. The machine is great and comes with a 7 year parts and labour warranty. This week we've had a problem with the machine leaking, sorted within two days. Great product, great service.

Bought a black 9 kg cold fill washer a little over 3 months ago, delivery was delayed due to them awaiting stock of the coloured models.🙄
Soon found out that the machine enjoyed rolling your washing into a ball then bouncing itself around the kitchen when it attempted to spin!
If you dare put three bath sheets in to wash be prepared to hold the machine down when it attempts to spin!
A week after installation, the machine started to make a loud screeching noise when washing. ( who could blame it after bouncing around for so long🙄) This increased in intensity during the spin cycle.
Called Ebac who arranged for an engineer to attend.
Said engineer put problem down at first to a faulty motor bearing,…recorded the noise and sent to Ebac, who obviously concurred with his diagnosis.
He reassembled the machine and went away promising he would return with a new motor when Ebac sent him the part.
He would also replace the door mask which had a hole torn in it due to a failure at manufacture to fit a hose clip the correct way allowing it to stick into the mask during operation!
A couple of weeks later, the guy returned with new motor and door mask as promised.
Swapped out the motor in next to no time and activated the machine to test it.
Screeching was still there…!!! His next diagnosis was a drum bearing failure which would entail an almost complete rebuild of the machine!
At this point I opted to invoke my rights and rejected the machine in favour of a replacement. A week later and an email from “Judith” at Ebac apologising profusely and promising a replacement machine would be sent asap…with a caveat that they didn't have a 9kg black machine in stock so they suggested they would send a white model and when the black ones were once again in stock they would again swap the machine.
This I agreed to.
Fast forward a week later and another email from Judith, claiming an integral part of their PRODUCTION LINE had failed so the swap about would have to be put back for a while until it was fixed and they could send the machine to their couriers🤔🤦🏻‍♂️
So far my experience with Ebac had been exemplary UNTIL I strayed from buying dehumidifiers and opted to buy a washing machine from them!
Im still awaiting a replacement machine due delivery by the end of week commencing Monday 21/08/22 one hopes the replacement when it arrives wasn't built on a Friday at 4:30pm like Im sure my existing machine was!

We have bought 2 ebac dehumidifiers, the second one bought based on the performance of the first. WHEN they worked they were fine, but the first one died after 2 years and one month, and the second aged 2 years and 3 months. At £200 each this is pretty poor to say the least! My sister recommended ebac as she has a dehumidifier that was bought late 1990's and is still going strong. Customer services a waste of time as I was not prepared to pay for the engineers call out due to being out of guarantee, so both taken to the local tip. Now going to buy the cheapest one I can find and if it's made in china, tough. I wanted to support uk manufacturing but ebac need to work on the reliability of their goods.

Yet another fault with our washing machine. When products are unreliable you need a customer service team working weekends.
It’s so disappointing that a British product is so prone to failure. I dread to think how long it will take to repair.
4th or 5th failure & a replacement machine so far. Not good when you have a disabled adult in the house.

Thought I would try and buy British so ordered an ebac washer plus delivery plus installation,
First my initiall washer was not in stock so get phone call they will upgrade free of charge ( only costs £10 more but sounds good )
Wait in on delivery day by afternoon nothing here so go on live chat,spent 30 mins trying to sort out no delivery scheduled for me. Had another phone call from a lady looking into it, no paperwork generated for new washer , ebac hide behind terms and conditions and say delivery is not fixed when you tick the delivery day .Get offered free delivery £15 off .I am now told delivery will be Tuesday so agree to this ,delivery is by a 3rd party .FURDECO They arrive having rung about 30 mins away ,cannot understand what they say ,the pair of them unpack washer and leave in kitchen. What about installation? They mutter not there job,so I tell them to take the machine back in the meantime I have rung ebac customer services and delivery people wouldn’t even speak to them ,never seen anybody move so quick to be off not wanting to help Furdeco is the delivery company ,never have I dealt with anybody like this.Did not want to wait and sort problem out
Cancelled order and will deal with somebody who can deliver on time and has a decent deliver team, Ebac your delivery stinks ,suggest you use somebody else ,these people are letting you down, but you already know that don’t you !!!
Also left comments on Facebook and they seem to have been deleted ,so you do not like bad criticism,

If you are after a really good product, with fantastic customer service than you will not get a much better company than this one, and if you buy a washing machine it comes with an all inclusive seven year warranty, my machine is so quiet and quick, i am really pleased with mine!

On the 20th July 2022 my E-bac washing machine stopped working. I phoned E-Bac on the Thursday and a lovely lady listened to me and said a engineer would be in touch with in the next 48 hours. Within a couple of hours I received a txt asking if Friday morning would suit us. He duly turned up at 10am again he was very pleasant and helpful and sorted everything out He told me to contact him if anything went wrong and he would be straight back Everything was fine and I have no reservations about recommending E-Bac. Great company.

The washer was 5 and a half y.o. and we had no problems until now when the water pump packed in. Rang Customer Services who informed me that the m/c was still under warranty and after asking questions agreed that the pump appeared to be the problem. They got in touch with their approved service engineer who rang within minutes and arranged to call.
The call to Customer Services was at 09.30 and the service engineer left after replacing the pump and also checking there were no other problems by 11.15.
Hence rating Ebac Customer Services 100% and their service engineer 100%.
I could not believe the pleasant and efficient attention this call was given - still in shock!

British made washer. Brilliant I thought.
Frustrating is the reality. Very hit and miss regards spinning. I’ve been told the machine is “ protecting itself”.Apparently it is so clever and weighs the clothes. I wish it could be so clever and let me know there’s too little/too much before it starts. So much time and electric wasted.🤬 So the refesh wash is ok to use for a few items but if i just want to refesh a jumper, I’ll have to ring it out myself!!

Bought from local stockist who delivered and installed with no issue, so can't comment on Ebac delivery or installation. Had a month now and no complaints, can tailor programmes to whatever load requires, washes better than my previous machine and so quiet! Happy to support a British company and hope they will be offering a full range of white goods in time.