Ebac Reviews 

Not a great experience ... apart from the fact that the delivery guys dropped the machine on our drive way then on the second delivery they did the same, video evidence provided to ebac, the machine won't spin up to full speed leaving the clothes too wet to hang out or put in the Tumble dryer. Customer service said there was an imbalance in the drum. How do I avoid getting an imbalance in the drum so that it will spin to the full advertised speed? Wash items that are the same weight ! So now we are supposed to wash lighter clothes together, then in a separate load, wash the heavier clothes. So this AAA+ rated machine is going to be in use twice as long ! Utterly pointless!
To top that the machine is now marking clothes with grease marks.
After 30 mins on the PREMIUM RATE customer services number I got no joy or satisfaction. £90 call out fee if their own engineer decides there's no fault.
Might as well go and buy another at that price. I had good hopes for a British washing machine but my hopes have been dashed.

Customer service is very good, after my first machines display blew not longer after installation they did bring me another machine very promptly.
However the spin is completely frustrating, if there's not enough in the machine it won't spin, but then if it's too full it won't wash properly or spin ARGH. I put my towels in to wash this morning, but they didn't spin, so selected spin setting which takes 20 minutes, still didn't spin. Separated the load and it span the first ones perfectly, but the 2nd half of the load is now on it's 4th spin cycle, it's now gone half 3 in the afternoon, so no chance of drying them today.
How this is economical is beyond me!

I spoke to a lovely lady about my issue a while back and apparently it's perfectly normal as the machine is protecting the bearings. Sounds like poor design to me, my previous washer never did this. I do so wish I hadn't bought it. Very expensive given the amount of frustration it causes. Do not buy would be my advice.

Ebac washing machine fixed promptly, both Ebac help desk and chap who came out to fix it were helpful and professional. Within 24hrs the problem was sorted. Thank you for great service.

I was originally put off buying an Ebac washer due to the negative Which review, and also Ebac say it's not stackable (in the end I ignored that and it's fine). I'm so cross with Which now that I've binned my subscription. Which say they use standard EU tests, which are largely drawn up to suit German manufacturers, who design 'to the test' to appear at the top of the tables (it seems). As Ebac say, the extra cleaning power of the German models is wasted for most washes, and if you do have a particularly dirty wash with the Ebac, you just use the Intensive cycle, maybe with a stain remover. People's experiences with the Ebac's performance are, like ours, good, so what's the point of Which's ratings? With a background in engineering, I like the design philosophy of the Ebac, which is aimed at durability, economy and sustainability; the machine is better for the environment because it uses less energy and water, and unlike its competitors, it's readily repairable and will last longer. And Ebac's customer service is, for this day and age, astonishing - somebody actually answers the phone more or less and helps! No hanging on for ages listening to silly music, your call is important to us...

The lady who I spoke to was very nice and clear spoken taking me through what I needed to do with my washer to see if we could sort it out ..she didn't rush me and was very kind and helpful. She has organised for aftercare repair man to get intouch with me .....Thank you

Had a problem with our Ebac15 dehumidifier, which the lady in customer services identified straight away, told me to box it up ready for collection and that a replacement would be with me the next day. DPD delivered and collected at midday next day. How’s that for service 👍

Fault in washing machine reported and repaired the same week, very good.

Just purchased a new 3000 series dehumidifier which was on at a great promotional price and sent my old machine back for repair. Outstanding service, seamless operation. All three ladies I spoke to were really helpful and dealt with all my questions well. I am most impressed with this company and would recommend them to anyone. Regards Mary

I promised to review the washing machine after it was plumbed. To complete the outcome of my last review, I can confirm it was left to me in the end to extend the waste pipe. At least EBAC reimbursed my installation costs in a timely fashion, they also promised to feed back to design engineers my comment on the inadequate length of hose for connection to waste.

So to the machine itself.
The positives are that it seems robustly made, its reasonably quiet most of the time (though not exceptionally) & it washes pretty well at low temperatures.
The bad, well the spinning is odd. Firstly I find odd that a machine won't allow you to spin at maximum spin speed on the 'mixed' programme. Its default setting on selection is 800 rpm (useless), but you can change this to 1200, but not 1600rpm. In fact not many of the preset programmes allow a spin speed of 1600 rpm and the manual states the maximum load you should use for each programme and not many of them are set at 9Kg. We use the mixed programme quite a lot and it recommends something like a 6.5 Kg load. It seems somewhat arbitrary.
Then there is the actual count down timer on the machine. During the cycle the count down timer seems to comply with passing minutes exactly as every other clock in in the house, but when it reaches the spin part of the cycle, it sort of disappears into an alternative universe where time slows down. My stopwatch registered a little over 6 minutes for the machine clock to count down from 3 minutes to 2 minutes, the first time I ran the machine I thought it was stuck mid cycle. I'm used to it now but I am sure this is a little foible which some might find irritating. I haven't taken this up with EBAC. Finally I would say that the spinning leaves the clothes wetter than my old machine. I put clothes into a dryer for a fixed time and clothes used to come out pretty much bone dry with the hotpoint, but now they are slightly damp.
One last thing, I don't like the fact you have to move the dial manually to the upright position at the end of cycle for the light on the selector wheel to go out and the machine to switch off from the end programme status. I know this is picky but surely they could just add a power down timer to the programme a little after the end of cycle and door release has occurred.

Washing machine was throwing up an error (Ebac 7kg cold wash, to be exact) and wasn't draining, so we used the workaround to drain the machine - so all good there. Phoned up customer services and spoke to Pam, who was friendly and very helpful! A engineer was despatched - Brendan (Stockport) - who got straight to the issue. A new part was required and Brendan arranged a time to come and fit the new part. Machine now humming away in the corner of the kitchen. Mechanical items will go wrong, and normally at the most inconvenient times. For me, it's about the customer service process and comms to the customer, which I thought was excellent! Thank you Pam and Brendan :-)

order tracking 5 star delivery time 5 star machine 5 star and 7 years parts and labor British made its a no brainer

Paid extra for a British washing machine, booked a delivery day for
Friday last week, Ebac changed that to today Monday…waited in all day for a delivery which was never going to come as the company had passed it on to a third party for delivery.. now waiting for notification of when that may be! Really furious! No communication whatsoever. No wonder British manufacturers are on their knees.

I have an ebac dehumidifier it’s been brilliant .suddenly stopped working contacted ebac .it was collected the following day and returned today no fuss or bother they sorted it all. Highly recommend and it’s British made too.

I waited approx 10 days for delivery of my machine as I wanted to support a local British business. Included in my purchase was the fitting of the machine. I was given 3 different timeslots for the delivery throughout the day, first in the morning, then midday, then late afternoon. It eventually arrived at 4.00 pm. The delivery men dumped it through the door I asked about fitting, they did not understand English and left. My husband unwrapped the machine, the polystyrene was smashed, the top of the machine was off and the front of the machine was hanging off, the casing also twisted. I rang Ebac, I was told I could have a refund as it would be the same delivery men who would deliver another one. I rang the Ebac back a few days later and asked as I still had not received my refund if my husband could collect from the factory as I was keen to still purchase from Ebac. I was told he could not, as they don't do this. I said I had no washing machine as mine was broken could I have my refund asap as I would have to now have to purchase elsewhere, I was told I could only have my refund once the machine had been collected. I am having to wait a week for a collection and then wait for however long for my refund. I am so disappointed in this company.

Been waiting 2 months for a part for our machine still iumder warranty, partner was told about 8 different excuses why part wasn't there , then after the "managing director " as she called herself , of the Carluke site asked my partner if he was an ebac engineer when he questioned her , she then stopped answering calls from his number , infact she would let it ring a few times and hang up , then when he withheld the number she just didn't answer , the after the dance for 2 months told him he's no getting his machine fixed and hung uo , disgusting woman ! Has no clue about customer service, however I wouldn't blame ebac for this as one call to actually.ebac and not a sub company paid to deal with "customer services " they are seding us a new machine next week , lindsay from ebac Carluke needs to reevaluate her position and attitude, had better customer service from a 16 year old in McDonald's than this woman!

I purchased the cold water washing machine, it arrived on schedule and in good order, and to now working perfectly. I guess I am like most who buy EBAC as we desperately want to support a British manufacturer. (But not at any cost)

During my research prior to purchase listens to many independent engineers who stated the machine is designed with ‘replacement’ of parts if that fail in time. AT last not a unit to throw away once it presents an issue. It has been many months in service and continues to work flawlessly.

I have said it before, I just wish there was a Dryer from Ebac, to make the perfect ensemble!

I ordered a top model Ebac 9Kg, 1600 spin, Hot and Cold Fill washer which Ebac informed me would take 3 weeks to deliver. No problem with that. - As a design engineer myself, I'm only too aware of the supply chain issues right now, and was quite prepared to wait in favour of supporting a British brand. (Particularly one up here in the North).

Having been given a delivery date however, the machine was then shipped early, with two attempts being made to deliver at my home address without any contact from Ebac (or the delivery company). Needless to say, I was at work when these attempts were made and it went back to the depot for a third time before finally being delivered on the initially agreed day. (Pointless).

When the two installation chaps arrived to unpack the machine they removed the polystyrene and immediately the front user interface panel had fallen forward and was simply hanging off the machine. Initially my assumption was that it had been damaged in transit with all the carting around, however on closer inspection and having watched the two chaps remove the lid it became apparrent that the mounting screws were missing altogether. Terrible! - How can it possibly have passed QC like that??? - Right then all the waffle about x-Thousand hours of testing is up in smoke.

I'm only too aware that companies struggle with production/quality issues but this was rediculous. The machine can't possilby have had any QC at all! - Just been stuffed in a box and fired out the door by some lazy sod.

Needless to say I rejected it on the doorstep and have waited to see what Ebac's response would be.....

10 days later and not a peep (Just total radio silence)! - Loggin into my 'Ebac account page' informed me that my delivery was successful? - Really! - Doesn't feel like it from here!!

Having phoned the customer service people surprise surprise the system is down and they can't log in. - I should expect a call back on Monday! - And not the slightest apology whatsoever for the hassle. - Does this strike you as a quality company?

Long story short I was really hoping to support a British brand making white goods and was really hoping they'd be competitive with the likes of Samsung (even in smaller numbers and with slower delivery). Alas they've fallen at the very first hurdle, - Badly! At this point I've lost trust in the brand and will be spending my hard earned cash elsewhere.

When I ordered an 8kg washing machine from Ebac, I was informed of a 3 week wait. I was happy to wait as my old machine was still going. The expected delivery date was changed on 3 occasions and I was told due to the delays they would refund the cost of the machine and send one out for free. I was thinking it was too good to be true, but they kept their word, delivered the new machine and installed it at no cost.

I cannot fault Ebac at all & don't know of any other washing machine supplier who would go to the lengths Ebac went to. Their customer service is outstanding and the machine I have is excellent quality. A great replacement to my old top of the range Bosch. Ebac's machines are definitely a great alternative to higher priced brands, and their machines come with a 7 year parts and labour warranty!

This company has integrity and despite the challenges they had in supplying machines due to the virus, the way they handled the whole situation increased the trust I had in them. I have no hesitation in recommending them and their products.

I have recently had need to contact customer service at Ebac and I cannot compliment them enough on the quality of the service that they provided. Compared to using imported products, there is a definite advantage when you are dealing with a UK manufacturer who takes a pride in the quality of the products and services that they offer. I highly recommend the company.

I was on waiting list for an 8kg washing machine from Ebac. I was given two delivery dates which were delayed. I was told that if Ebac did not fulfill the next delivery date, they would refund my money and give me the washing machine at no charge. I received my refund and, quite frankly did not expect to receive this machine. The company did fulfil its promise and my machine was delivered and installed free of charge on 19 July. Delighted with the washing machine and with the fact that the company has provided an excellent customer service