Ebac Reviews 

To-day, July 23rd, I discovered that my old Ebac de-humidifier had died after 17 years od loyal service. On calling Ebac, I found myself in conversation with Judith. The upshot of this conversation was my purchase of a new Ebac de-humidifier which will be delivered next week. Many thanks to Judith for her help in deciding on the replacement. She has a lovely nature and made spending all that money almost a pleasure. She was never pushy but just very helpful in her advice and guidance. I like this company and I like their product. There has been an innate honesty in their dealings with me and the quality of their de-humidifiers is such that I would happily buy any of their products without any concern over product standards. Thanks Ebac and thanks to Judith.

Dehumidifier Purchase;-Exceptional overall level of satisfaction1 WHY ?, simple website, online support and delivery so efficient.
Tech back up shows quality and breadth of product knowledge delivered in a friendly helpful and caring manner
2650e arrived as promised and is doing what they said it would
Fantastic British Product- On Time to Devon, On Budget
Thank You EBAC

Ordered some filters for my 2650 dehumidifier on 4th of May, still waiting, even after 2 emails. It would be 1star but I'm pleased with the dehumidifier.

Brilliant. Best washing machine ever had. Its quiet, only uses the amount of water you need so great on energy. Drum is large. Easy to use.
It washes the clothes so well and they dont come out all creased.Customer service is fantastic. Love the fact that you can pick up the phone and speak to somebody. They are friendly helpful and efficient. Quick delivery. Best of all made in the uk. What is not to love about this product

I have bought a couple of EBAC dehumidifiers and have been very pleased with the purchases. They extract plenty of moisture and are easy to empty once a day. The running cost if not steep (a few pounds a month) and they have successfully stopped any mould and condensation forming. I had an issue with a broken handle to the water container but Pam and Elisha at the EBAC HQ could not have been more helpful in sorting the matter. The fact they are UK made is the icing on the cake. No Chinese made shoddy goods in our home!

Having to buy a new washing machine I wanted to buy British as I try to buy everything British I came across Ebac the price was fair for a good quality machine but what clinched the deal was 7 year parts &labour warranty to me they back their products I would definitely recommend the company let's get behind our British manufacturers

I bought my Ebac washing machine one year ago. I was nervous because I had not heard of Ebac washing machines but the website info was good and the machine is manufactured in the uk and supported by a good warrantee. I am so pleased I bought it. It's been great. It washes better than my previous Bosch and I like the "drum clean" programme. I would not hesitate in recommending this Ebac washing machine to anyone.

Thrilled with my new 8kg ebac washing machine. They have thought of everything AND it's made in the U.K. Very quiet, sturdy construction self cleaning and FREE 7yr guarantee theres confidence in their product. Only discovered it by accident. Gets 5☆ from me.

Didn't do anything for us as after a couple of days running ln smart mode only extracted about 150mls. Not enough for a cup of coffee. Seemed sturdy enough but cant comment on longer term reliability. Return was relatively simple except that the actual refund is still outstanding.

I was having a lot of problems with condensation in the house this year. A family member recommended Ebac dehumidifiers as they have two and are pleased with them. I bought an Argo 18 by Ebac from Argos and placed it in the hallway leaving doors ajar. It's been running for two weeks on the smart sensor and I'm amazed at how much water it's extracted and the condensation is virtually non existent now. There are cheaper makes on the market but from this experience I believe it's worth paying the extra for such an efficient unit. So far I'm very impressed with this product and the fact it's British made is brilliant as I always try and support our industry and workers. Another family member has recently bought an Ebac washing machine and says it's great.
Well done Ebac!

We have been having horrendous condensation problems especially this Winter. Soaking windows and damp walls. Spoke to a damp proofing company and they advised the Ebac dehumidifier. We decided to order the Ebac 3850e 21L dehumidifier. It arrived at 1.30 pm yesterday. I left it to settle for three hours and switched it on. It's located on the landing. I had high hopes after reading reviews and the way the proofing chap spoke about it, but wasn't expecting wonders and thought windows would still be a bit condensated. Well with EVERY door in the house open we left it to do it's job. From 4pm Wednesday to 8am Thursday.... Water tank nearly full and NO condensation. Windows all dry even downstairs.I worked out that in 8 hours it used about 30p electronic. As long as we have no issues in the future I can honestly say I'm blown away with how good this unit is and that's coming from me who is never impressed 😁

Rang on 17th December about our dehumidifier that has stopped extracting water. Ebac Registered the machine, not done when I bought it, and arranged for it to be collected on the following Monday 21st though apologised that given Christmas was approaching might not be able to turn it round in 7 days. Had an email on 22nd and machine arrived back on the 23rd repaired and working fine! Prior to this I'd say Apple offered the best customer service we've experienced - Ebac would now be the benchmark. Thanks, most impressed.

Ok, So screw fix replaced my unit when it failed in one week. (Powerdri xl)
Guess what. Replacement fails. Same problem.
This product is not fit for purpose.
Don't waste your time with ebac.
They claim here that they are keen to help. Not so keen when it comes to dealing directly.
Disappointed

I have an Ebac 2650e dehumidifier, at first it worked fantastically in my old cottage, for about a year.
Then it stopped knocking off when the water container was full and unfortunately I was away for two days and came back to a soaking wet carpet!
I moved it to the kitchen on a hard surface but it failed to function, i.e. no water from the atmosphere and blew out freezing cold air I read the instructions over and tried all the trouble shooting advice, still not working. It was left in the cupboard until this winter when I want on line and rang Ebac. The original guarantee had expired.

I explained the problem to Jay who was lovely, she told me about the £90 service which I agreed to. I was delighted not to have to buy another as it was an expensive item. Jay also registered my unit which I thought I did at the time of purchase!

The pick up service was excellent and as promised the unit was returned seven days later.
I plugged the unit in and wondered why it wasn't working. On inspection I found that the water retainer was missing!
This morning I rang Ebac, spoke to a very helpful assistant, Peter, who apologised and is sending one out by Royal Mail...about FIVE days for delivery, no extra charge.
What I would like to see... when the unit is returned is an inspection sticker to say it has been tested prior to leaving the factory, therefore all necessary bits would be present it would also be traced back to the person who released it for return.

I would also like an explanation about what was wrong with the unit and what the service consisted of. What was renewed/ replaced.
I would also like to see some sort of information about any guarantee that comes with the service, either by
e-mail or with the returned unit.
I was happy that they do not invoice you for 14 days to ensure that the unit is working, its quite old fashioned and trusting, nice. But from a customer confidence point of view could sound like you don't believe in your own servicing system.
I was slightly disappointed that the new water retainer was not sent out by courier, I think that needs improving, 'improve your customer service'.
An email would have been nice to say your unit is now registered with us, also it could contain the customer number you are provided with when returning the item or have a query.
I was very impressed with the fact that the unit is manufactured here, in the UK and I believe in supporting UK businesses.
I was delighted to read about your washing machine, the hot and cold fill especially, I would consider it next time I have too purchase one.

I am spreading the good word, my neighbour also has ebac goods and a friend wanted a new washer. I hope I haven been too hasty in recommending your service to them.
Further review to follow once the Ebac is up and running.

British made and excellent quality. We had to drive across Devon to collect it, and it was missing its manual. A wonderful lady called Pam sent us an emailed version, made sure we received it, and sorted our warranty registration. She then called again the next day to be sure we had it operating correctly. True customer service. What a wonderful product, and person.

Straight from the heart, I don't know why any consumer would buy a dehumidifier made by any one other than Ebac. Made in the UK. Made FOR the UK climate. Can use automatic settings or manually bump up for laundry drying. Easy to clean or replace filters. Easy to empty. Quality is excellent. There was a mould problem when we first bought our house. Since running the Ebac, problem solved. We've had 2 units over the past 20 years, and we run them 24/7 - they last and last.
Get yourself an Ebac.

We have just purchased a new dehumidifier from Ebac. Our home has lots of condensation and I don’t know what we would do without our Ebac Dehumidifer. We have been using Ebac for years and can not recommend them highly enough for the quality of the product, service if anything goes wrong and their customer service staff are always obliging.

We have had the ebacAWM86D-2WH washing machine about a month now and must say we are impressed, from its clean looking lines to the easy to read and use control board.You dont have to be a geek to operate the machine its easy pick your program make any personal adjustments ie extra rinse extra spin press the go button and thats it. The machine is that quiet you can hold a conversation even on 1600 spin.We thought the LG was good but this british washer is the best we have ever had and we,ve had a few.Highly recomended

Exceptional poor customer service! I have bought an ebac dehumidifier. It leaked leaked almost everyday onto my floor. Called customer service it was still under warranty. They sent me a replacement water drum. It doesn’t seem the correct size for the machine as if it lightly touched the drum moves and the machine switches off. Also leaks on my floor. Due to covid 19 I delayed in calling ebac. Now they tell me it’s out of warranty and I’ll have to pay £90 to send it back to them. Even although this is an ongoing problem from when the machine was under warranty. They told me there is only
one type of water drum so it can’t be the wrong drum. But clearly on their website my model has a white drum. The original white drum leaked where there was a join. ebac won’t take responsibility for a faulty product. Rubbish customer service. Used be to a good reliable company but has gone downhill. With the market flooded with good alternative dehumidifiers I’ll take my custom elsewhere to another company. Extremely disappointed with ebac.

We have had our ebac 2650e (18 litre) for a year now and it certainly does everything claimed. Our house is 110 years old and we've had bad condensation problems for years.....soaking wet windows in the morning after cold nights. Mould on walls etc. But since we've been using the ebac all the problems have disappeared. Very, very little condensation (if at all), mould has disappeared and we also use it to dry the washing when we can't hang it up in the garden. It really deserves a 5 star rating. We don't use so much gas for heating as well.