Ebgames Reviews 

When you order NEW games online through this store what you get is games that are opened, dirty, covered in stickers and a little damaged and that is if you are lucky. Games I ordered arrived with smashed cases because they are too cheap to use decent packaging when shipping.

When shopping in store it is just a terrible experience. Recently bought a Switch there and staff bought a screen protector with them to the counter and told me I should by it. Then was told they also have cases on sale. Then when I told them I wasn't a member they started signing me up without even asking if I wanted to. This type of thing always happens. Combine that with messy stores, more gaming loot than actual games and most of the time out priced by competitors and there is almost never a reason to shop here.

It is kind of my fault though. I knew what they were like and decided to go back because they had a decent sale on. We all need to stop shopping here and let this terrible business die.

BEWARE! Very poor customer service and company uninterested in helping people or even selling items!
Checked stock of item on web and went to Chatswood store to purchase only to be told it was a stock error on computer. I was directed to Macquarie centre but same, no stock and wrong computer entry blamed. Complete waste of my time.
Also tried to buy a game from another store but EB games won't deliver to home if it is last item held by a store!
When I informed EB games of these events i received no reply and now I cannot access their website as my IP address has been blacklisted!!

I’ve bought from EB many times over the years. The price point is very rarely worth it, and their online support is abysmal. In store service is always very friendly, but as a reclusive nerd I tend to buy online. I’m very on the fence on ratings, as there are always pros and cons. I recently preordered an item which was sent late, and in another instance I was provided the wrong item (a mistake on their half) and then refused a refund because of the payment type (afterpay) and was forced to buy physical items from the store for the item worth as I didn’t want the item I was wrongly given... after being told via phone customer service that if I went into a physical store they could process my refund. So I went wasted my time going into a store and then had to walk around finding things to swap my item for.

Had a layby cancelled without notification or a phone call, then the item that was on sale was then sold to my wife at more than twice what it was lay-by for. When i rang the store manager at Northlands i got told it was there terms and conditions not to contact customers as they would be making 800 calls a day (find that hard to believe) and when I said I would be taking it further got told to go for it and I got a didnt care attitude, i have been a customer of ebgames for years and have spent a lot of money there but this will be the last time.

Overpriced, I only used them as I was desperate to get a playstation game for my son. Couldn't find it elsewhere.

Always fun to browse their goods but their prices are over the top. Especially for second hand games. For example Mario Kart 7 for 3ds is approximately $68 but second hand it only goes down to $58. On another note the website is very easy to use and navigate.

$100 for a day 1 release? seriously? It's almost $20 cheaper somewhere else and they always make price matching such a pain in the a**. Don't act like you don't know that EVERY WHERE else is cheaper!