ECL | Person-centred Care Reviews 

393
•
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

A big thank you to Linda Lloyd, screening officer in Colchester. She has helped me a tonne, she has made the process much easier for me to understand and was really nice and good explaining everythin... Toon meer

Beoordeeld met 5 van de 5 sterren

I have been receiving support from ECL having finished at college. They have helped me to attend interviews, look at any courses or help I may need and after being offered a housekeeping position with... Toon meer

Beoordeeld met 5 van de 5 sterren

I can say nothing but great things about ecl, they have been very supportive in terms of helping me with my cv, motivating me to keep going when setbacks have arisen. They have been very accomodating... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

My daughter and I have been very satisfied with the service. Lovely supportive and friendly staff who go out of their way to find a placement. We have been extremely lucky that after applying for a... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Organisatie voor maatschappelijk werk
  2. ook in
  3. Dagopvang voor volwassenen

Geschreven door het bedrijf

ECL provides care and support services in Essex, Havering and West Sussex, supporting thousands of people to live safely and independently within their own homes and local communities. Our services support older people, adults with learning disabilities, adults receiving reablement services and people with sensory impairment.

ECL | Person-centred Care

Geschreven door het bedrijf

ECL values itself as being a quality, responsive and progressive organisation.
Our mission is to provide existing and new customers with choice and control when accessing services that support their independence and for ECL to be recognised as the company that best meets their needs.

Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

393 reviews

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4,8

Alle reviews

(393)

85 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Much needed stimulation

Dads recently been attending ECL Loughton/Debden & its great for him (and family) - He needed to settle in but it gets him out the house, mental stimulation, exercise, social interaction, breakfast, lunch, games, pub lunches - all with friendly professional staff - thank you

10 juni 2026
Review zonder uitnodiging
Logo ECL | Person-centred Care

Antwoord van ECL | Person-centred Care

Hi Scott.  Thanks so much for your lovely review.  It’s great seeing dad settle in and get to know the team and the other customers, and I am glad he enjoys the numerous refreshments!  I’ll be sure to relay your kind words to the others. Best wishes, Ollie.

Beoordeeld met 5 van de 5 sterren

The care my Mum received was above and…

The care my Mum received was above and beyond any service I have encountered. Every member of staff put my mum at ease . On the last day of her care , she had 2 episodes of collapsing. The young lady who was one of the carers present was amazing . She assisted the ambulance crew, provided dignity to my Mum , whilst staying with her until she was put into the ambulance. Even helping the crew to lift the trolley over steps to get my Mum out. I don’t know what I would have done without the support of the carer. There are not enough stars I could give to every member of staff who supported my Mum

16 juni 2026
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Thank you for taking the time to share your experience. We are truly touched by your kind words. Providing compassionate, dignified care is at the heart of what we do, and we're so pleased our team could support your mum during such a difficult time. We will ensure your feedback is shared with the carers involved and the wider team. ❤️

Beoordeeld met 5 van de 5 sterren

My support

The experience is that my husband as a great time with his peers and staff motivate him to keep his independence and face challenges in a safe environment
Staff prompt individualism and team work which keeps him wanting to come to the inviting warm fun and relaxed atmosphere of Millicents day centre 🤗🤗🤗🤗

11 juni 2026
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Thank you for your wonderful review. We're delighted to hear that your husband enjoys his time at Millicents and feels supported to maintain his independence while building friendships and taking on new challenges. We'll be sure to share your kind words with the team. 💙

Beoordeeld met 5 van de 5 sterren

Refreshing and brilliant!

The initial meeting with Linda was so refreshing. Linda and ECL were efficient, warm and friendly. Looking forward to next steps with ECL.

3 juni 2026
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Thank you for your kind review. We're delighted to hear that Linda made such a positive first impression and that you found the support warm, friendly, and efficient. We look forward to supporting you on your journey with ECL. 😊

Beoordeeld met 5 van de 5 sterren

ECL has changed my life

ECL has changed my life, for the better.

I came to ECL feeling lost, unsure of what direction to take next. I had gotten most of my jobs in my life (over the past twenty years) on my own, specifically focused on hospitality. After my last job ended at a theater and feeling traumatised by the experience in Colchester, I was feeling all over the place. I wasn't sure where to try to get a job next in Colchester, it was a daunting time. So I turned to ECL in the hopes of some support to help steer me into a new direction, I had no clue what that direction would look like. But along comes my work coach Erika Schwegmann-Fielding, this person took the time to get to know me and my strengths and quirks. She changed my life in a way I could never have imagined by putting me in contact with a company that now give me work that is fulfilling and a great sense of pride for the first time in my life. I will always be grateful for Erika for thinking of me for this opportunity. She's a very friendly, supportive type that encourages us to go for it, and genuinely believes in us. For the first time in my 40 years of living, I feel like I have a future and that I'm doing something very rewarding as a consultant going out there and educating the masses to help shift the perception of autistic individuals into a more positive light and has also educated and taught me valuable things about myself as an autistic and ADHD adult in the process. Thank you ECL and especially thank you, Erika.

20 maart 2026
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Thank you so much for sharing your experience. We’re delighted to hear how Erika’s support helped you find a new direction and a role that brings you fulfilment and confidence. Your journey is truly inspiring, and we’re proud to have played a part in helping you discover a future that feels rewarding and meaningful. We’ll be sure to pass your kind words on to Erika. Wishing you every continued success in your career.

Beoordeeld met 5 van de 5 sterren

I have visited ECL Loughton a few times…

I have visited ECL Loughton a few times now and it has always been a happy, pleasant and welcoming experience. The staff are dedicated and very motivated to genuinely interact and engage with those attending. I would not hesitate to recommend this centre.

20 mei 2026
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Hi Helen, thank you so much for your lovely feedback.  It’s a real pleasure working with you and your contribution to our coffee mornings are invaluable. I will be sure to give this feedback to the team.  Best wishes, Oliver.

Beoordeeld met 5 van de 5 sterren

ECL has been a huge help in building my…

ECL has been a huge help in building my confidence and supporting me on my journey into employment. They helped me improve my interview skills, gave me the encouragement to apply for jobs that I might not have considered otherwise, and provided support throughout the application process.

My employment consultant, Wendy Arnold, was particularly supportive. She was always encouraging, patient, and understanding of my needs. Wendy helped me prepare for interviews, improve my applications, and gave me the confidence to put myself forward for opportunities. Her support and guidance made a real difference and helped me believe in my own abilities.

Thanks to the support from Wendy and the ECL team, I was able to successfully find a job, which is something I am very proud of. I would highly recommend ECL to anyone looking for support with employment, confidence building, and developing the skills needed to find work.

9 juni 2026
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Thank you for sharing your experience – we’re so pleased we could support you on your journey into employment. It’s wonderful to hear how Wendy’s encouragement and guidance made such a difference. Congratulations on your new role, and we wish you every success for the future!

Beoordeeld met 5 van de 5 sterren

being helpful at amazon doing pack…

being helpful at amazon doing pack singles being nice to my new friends diane help how to rip a box to follow the line on the box when i get it right then fold it them send it a way

6 juni 2026
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Thank you for sharing your experience. We’re so pleased to hear you are enjoying your work, learning new skills, and making new friends.

Beoordeeld met 5 van de 5 sterren

Extremely informative all staff…

Millicent’s day centre .Extremely informative all staff absolutely lovely caring and tentative all activities thoroughly enjoyable and throughout for all the visitors needs . My dad had a taster session yesterday and he really enjoyed it had a lovely lunch interacted with all of the activities and when he left blew all the lovely staff kisses as a daughter whom he no longer knows who I am it made my day xx

3 juni 2026
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Thank you so much for your lovely review, it truly means a lot to us. We’re so pleased your dad enjoyed his taster session, especially the activities and lunch, and that he felt comfortable enough to connect with our team. Hearing that he left blowing kisses really made us smile too. Moments like that are incredibly special, and we’re so glad we could play a part in making your day.

Beoordeeld met 5 van de 5 sterren

ECL review.

I have found the experience of ECL to be exceptional. My Autism Employment Consultant. Radhya Khan. Has been wonderful in helping me find a job. Radhya and Abbey Meech. A job broker. Helped me find out about a crossing guard job not to far from where I live. Abbey introduced me to gill who over sees the crossing guard service, I found a much better understanding of what was expected of me in the role. If it wasn't for Radhya, Abbey, and Carol Basri, who Radhya took over the role and continued to help and support me in work. I would have struggled in whare to start. A great service.

4 juni 2026
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Thank you so much for sharing your experience. We’re delighted to hear how the team supported you in finding a role that suits you, and that you felt well prepared for the opportunity. Your kind words mean a lot, and we’ll be sure to pass them on to the team. Wishing you every success in your new role!

Beoordeeld met 5 van de 5 sterren

Diane and Sheila even Linda and Clare…

Diane and Sheila even Linda and Clare they are one of the best Job coaches ever whenever i struggle i always ask for help and they help me and they are the best Amazing Job Coaches ever!! That’s helped me at Amazon! Received so much support from them :) -Mazhar Ali Waqas

3 juni 2026
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Thank you, Mazhar, for your lovely feedback. We’re so pleased Diane, Sheila, Linda and Clare have been able to support you on your journey and help you succeed at Amazon. We’ll be sure to share your kind words with the team! 🌟

Beoordeeld met 5 van de 5 sterren

Good staff = Good help :)

The staff have been great help in finding work and with improving my CV and helping me get better at interviews. They're a great help and have even helped by making me not feel too hung up on jobs rejecting me.
I am now employed, thanks to their help, and I couldn't have done it without their support.

3 juni 2026
Review zonder uitnodiging
Logo ECL | Person-centred Care

Antwoord van ECL | Person-centred Care

Thank you for sharing your experience. We’re so pleased our team could support you with your CV, interviews and confidence throughout your job search. Congratulations on your new employment, and thank you for your kind words — we wish you every success in your new role!

Beoordeeld met 5 van de 5 sterren

Diane and Clare

Diane and Clare. Has done a fantastic job with inters both past and present at amazon I can recommend them anytime at jobs coaches.

2 juni 2026
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Thank you for your kind review. We’re so pleased to hear Diane and Clare have done such a fantastic job supporting interns at Amazon. Your recommendation means a lot, and we’ll be sure to share your lovely feedback with them.

Beoordeeld met 5 van de 5 sterren

Made my daughter feel at ease

Louise S was amazing with my daughter at her screening interview. Made her feel at ease and relaxed. Thank you!

We hope we get access to the next stage.

21 mei 2026
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Thank you for your kind feedback. We’re so pleased to hear that Louise helped your daughter feel at ease during her screening interview—that’s exactly the experience we aim to provide. We wish you both the very best for the next stage!

Beoordeeld met 5 van de 5 sterren

I cannot say enough good things about…

I cannot say enough good things about Oliver and the team at ECL Loughton. The coffee morning yesterday was great! My Nan enjoyed it so much. The singer was brilliant and put a smile on everyone’s faces! I love taking her they’re so patient and supportive that I always know she’s in the best care. Thank you all for everything you do for Nan it’s always noticed and appreciated! X

20 mei 2026
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Thank you for the lovely feedback and for your support and amazing contribution to the raffle – it is so appreciated.  It is our absolute pleasure to support nan, and we look forward to seeing her every time she comes in. I will pass on your lovely comments to the rest of the team.  Best, Oliver.

Beoordeeld met 5 van de 5 sterren

Coffee Morning

I attended the ECL Centre at Jessop Court in Loughton yesterday for an event and was invited as a service working with ECL to support unpaid carers.
The manager Oliver and team - yesterday it was Suzanne, Carol, Linda, Jess and apologies if I've forgotten anyone- are totally amazing and those attending had what I can only describe as a joyous time singing, dancing, chatting and eating cake , enjoying a different setting from home and a chance to meet others whilst receiving fantastic care.
As always, the atmosphere is supportive, empowering and uplifting

20 mei 2026
Review zonder uitnodiging
Logo ECL | Person-centred Care

Antwoord van ECL | Person-centred Care

Thank you so much for joining us for our coffee morning.  Your ongoing support is so valuable to us, and it is a pleasure to work so closely with you.  I will pass on your compliments to the team and look forward to seeing you again soon.  All the best, Oliver.

Beoordeeld met 5 van de 5 sterren

To be or not to be-what do you think? (ECL Employability Service)s

For starters I believe it is an excellent service Wendy and Reece [north team] are always at the other end of the phone if needed. Lastly if you have learning disabilities and need a hand into employment I definitely recommend their services. Also, I was really worried at first to be honest because I didn't think I would be successful but Wendy and Reece helped me believe I can do it from the beginning, this is only the start of my journey!

20 mei 2026
Review zonder uitnodiging
Logo ECL | Person-centred Care

Antwoord van ECL | Person-centred Care

Thank you so much for your kind review! We’re delighted to hear how Wendy and Reece have supported you and helped build your confidence from the start. It’s fantastic to know you’re feeling positive about your journey into employment – we’re really proud to be part of it. Wishing you every success for the future!

Beoordeeld met 5 van de 5 sterren

Linda Lloyd

Hi Linda Lloyd is the person who was in contact with me to help me with knowing how to place a safeguarding order, I had no idea how to go about this and Linda was very supportive towards me and my husband and could see the issues we are having with our autistic daughter. I can’t thank her enough for her help and advice

18 mei 2026
Review zonder uitnodiging
Logo ECL | Person-centred Care

Antwoord van ECL | Person-centred Care

Thank you so much for your kind words. We’re really pleased to hear that Linda was able to support you and your husband. She will be delighted to know the difference her advice and understanding made. We truly appreciate you taking the time to share your experience.

Beoordeeld met 5 van de 5 sterren

I definitely recommend

ECL has been a big help, my job coach Katie was determined to help find me a job she has helped me feel confident and is very supportive.

14 mei 2026
Review zonder uitnodiging
Logo ECL | Person-centred Care

Antwoord van ECL | Person-centred Care

Thank you, Ali, for your wonderful feedback. We’re so pleased to hear how much Katie has supported you and helped build your confidence on your journey to employment. We’ll be sure to share your kind words with her.

Beoordeeld met 5 van de 5 sterren

Jean Horner

Mum had been in a care home. On returning home we were introduced to the services of ECL. Mum attended the day centre and enjoyed herself immensely. All the staff are so friendly and helpful. Nothing being too much trouble. Mum looks forward to her visits and we know that while she is there she will be safe. In such as short space of time we feel part of a family.
Thank you to everyone. It is so wonderful that you bring so much happiness to our mum and give us as a family, support and peace of mind.

16 maart 2026
Review zonder uitnodiging
Logo ECL | Person-centred Care

Antwoord van ECL | Person-centred Care

Hi Kerry,

Thank you so much for your lovely feedback about the centre and the approach the team here take. We really do strive to give that family feel, so I am thrilled that this has come across. It is our pleasure, and I will be sure to pass your thank on to them all.

Best, Oliver.

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