ECL | Person-centred Care Reviews 

393
•
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

A big thank you to Linda Lloyd, screening officer in Colchester. She has helped me a tonne, she has made the process much easier for me to understand and was really nice and good explaining everythin... Toon meer

Beoordeeld met 5 van de 5 sterren

I have been receiving support from ECL having finished at college. They have helped me to attend interviews, look at any courses or help I may need and after being offered a housekeeping position with... Toon meer

Beoordeeld met 5 van de 5 sterren

I can say nothing but great things about ecl, they have been very supportive in terms of helping me with my cv, motivating me to keep going when setbacks have arisen. They have been very accomodating... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

My daughter and I have been very satisfied with the service. Lovely supportive and friendly staff who go out of their way to find a placement. We have been extremely lucky that after applying for a... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Organisatie voor maatschappelijk werk
  2. ook in
  3. Dagopvang voor volwassenen

Geschreven door het bedrijf

ECL provides care and support services in Essex, Havering and West Sussex, supporting thousands of people to live safely and independently within their own homes and local communities. Our services support older people, adults with learning disabilities, adults receiving reablement services and people with sensory impairment.

ECL | Person-centred Care

Geschreven door het bedrijf

ECL values itself as being a quality, responsive and progressive organisation.
Our mission is to provide existing and new customers with choice and control when accessing services that support their independence and for ECL to be recognised as the company that best meets their needs.

Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

393 reviews

5 sterren
4 sterren
3 sterren
2 sterren
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4,8

Alle reviews

(393)

85 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Sheila has been absolutely astounding…

Sheila has been absolutely astounding as a job coach. She has supported me to get a qualification. She is incredibly hard working and kind. She is an amazing person and has made such an impact on me. She goes above and beyond. Thank you Sheila for helping me.

7 augustus 2025
Review zonder uitnodiging
Logo ECL | Person-centred Care

Antwoord van ECL | Person-centred Care

Thank you so much for sharing your experience! We’re thrilled to hear how much Sheila’s support has meant to you and it’s wonderful to know she’s made such a positive impact. We’ll be sure to pass on your kind words to Sheila, feedback like this makes all the difference. Congratulations on your achievement!

Beoordeeld met 5 van de 5 sterren

Caring Homely Day Centre…

I have been greatly impressed by the Day centre and all its staff at Torrington Drive Loughton. From the first time I met the manager Oliver he was so helpful and friendly. He is dedicated to caring for people and making a comfortable safe environment for them. My mother who first started going in August this year is 96 and really enjoys her days spent at the centre. They have a wide and interactive range of activities but it is not robotic and scheduled. The centre is very homely and I know my mum is benefiting from attending. My mum always tells me how all the staff are so kind and attentive. I remember Oliver saying how he believes everyone should be respected and valued and I think this principle seems to make the whole team work well .It is so difficult to make decisions for elderly parents but I feel this day centre certainly was a lucky find. Many thanks Paula.

7 november 2025
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Hi Paula. 

Thank you so much for your lovely feedback, it does mean so much to us.  Supporting mum is a genuine pleasure, and she really is like part of the family now! Thank you also for your compliments about the centre’s décor – we do strive to make it a home away from home for our customers, so it is lovely that you feel this way.

With very best wishes, Oliver.

Beoordeeld met 5 van de 5 sterren

Just wanna say Thank you to Katie…

Just wanna say Thank you to Katie Connolly who supported me through my new job I’m gonna start. She helped me fill forms.

5 november 2025
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Thank you so much for your kind words! We're thrilled to hear that Katie Connolly was able to support you as you prepare for your new job. Starting something new can be exciting and a little daunting, so we're glad Katie could help make the process smoother by assisting with your forms.
Wishing you all the best in your new role — you've got this!

Beoordeeld met 5 van de 5 sterren

My worker's are Lynn and paddy they…

My worker's are Lynn and paddy they have done more for me in 2 meetings than what anyone has done all my life, they're brilliant.

31 oktober 2025
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Thank you so much for your lovely feedback. We’re thrilled to hear that Lynn and Paddy have made such a positive difference for you. We’ll make sure your kind words are passed on to them.

Beoordeeld met 5 van de 5 sterren

Thanks Katie!

Katie at ECL has been fantastic at helping my son receive a job offer for his dream job. She has been very understanding throughout the process and has given great advice and support.
Thanks Katie and the team at ECL

6 oktober 2025
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Thank you so much for your kind words and for taking the time to share your experience! We're absolutely thrilled to hear that Katie was able to support your son in securing his dream job — what a fantastic outcome. At ECL, we pride ourselves on offering compassionate and tailored guidance, and it's wonderful to know that Katie's understanding and advice made a real difference.

We’ll be sure to pass on your thanks to Katie and the team — they’ll be delighted to hear your feedback. Wishing your son every success in his new role!

Warm regards,
The ECL Team

Beoordeeld met 5 van de 5 sterren

Very good experience

They helped me to get a job and they’re supporting me throughout my job

27 oktober 2025
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Thanks so much for the lovely review! We're really glad we could help you land your job and that you're feeling supported along the way. We're always here if you need anything.

Beoordeeld met 5 van de 5 sterren

The help and support I was given

The help and support I was given @ The Ashley Hub, made a very stressful time for the user and myself all a little bit easier.
The staff showed compassion and thoughtfulness all of the time

19 augustus 2025
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Hi Julie

Thank you so much for your kind words. We're really pleased to hear that the support you received at The Basildon(Ashleigh) Hub helped make a difficult time a little easier. Our team always strives to show compassion and thoughtfulness, so it's lovely to know that came through in your experience.

Basildon Learning Disabilities Team

Beoordeeld met 5 van de 5 sterren

Working with Katie

Working with Katie (ECL Community Connecter) has been amazing for me, everything has worked and is working extremely well. I always feel supported and cared for. My needs are listened to and respected which is a huge thing for me, so it makes me feel super comfortable in the hands of Katie’s support knowing she will take action when bringing up things I need.

2 juni 2025
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Thank you so much for your lovely review. It has been amazing to be part of your journey and watching you grow in confidence. Keep up the fantastic work!

Katie

Beoordeeld met 5 van de 5 sterren

Good job ECL

ECL have been a massive help with finding me employment, with the standout individual being Melanie Johnson. From letting me know of opportunities that I would probably miss, to helping me optimise my CV for different job roles. From offering moral and interview support, assisting with job applications and offering get togethers where I was able to better learn how to work within the current job market.

Without ECL It would be fair to say that I would have had a much harder time with things.

9 oktober 2025
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Hi Haydn,

Thank you for taking the time to send your feedback that reflects the support you have received from Mel. It has been a pleasure to support you with both of your employment opportunities and we look forward to seeing you flourish in your new role!

Many thanks,
Sam – Inclusive Employment Team Manager

Beoordeeld met 5 van de 5 sterren

Louisa’s journey to employment

I have mild autism. I currently work at Odeon Cinema in Chelmsford which ECL have helped me apply for the job. Caroline supported me for a while and made sure there was some reasonable adjustments for my interview which really helped my confidence and she has helped me get settled back into a work environment along with a few other job coaches at ECL which I’m forever grateful for! Having autism and finding work is not the easiest thing in the world but I’m so happy that it turned out to be a success thanks to Caroline and a few others who have stood by me for a good while! I’ve been working at Odeon for 18 months now and I love my job there!

Louisa from Chelmsford.

9 oktober 2025
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Hi Louisa

Thank you for your lovely words. I am so pleased you are still enjoying your job role and thank you for writing such a lovely review.

Caroline
Senior Inclusive Employment Consultant

Beoordeeld met 5 van de 5 sterren

Ben Breen-Miles's ECL Customer Review

I have been give a lot of help with job seeking, job applications and interview skills.

8 oktober 2025
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Hi Ben,

Thank you for your thoughtful feedback, which highlights the invaluable support from Sandra.
We look forward to continuing your support and supporting you into employment.

Many thanks,
Sam – Inclusive Employment Team Manager

Beoordeeld met 5 van de 5 sterren

Katy was amazing

Katy was amazing; very patient over the course of the year in finding me employment (I’m rather picky)!

6 oktober 2025
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Thank you very much for your review, it’s been a pleasure working with you on this journey and watching you grow in confidence.

It was a pleasure to be able to find you your dream role and wish you every success in the future.

Katie
Inclusive Employment Consultant – Mid

Beoordeeld met 5 van de 5 sterren

MEL AT ECL!

Mel at ECL is a star! So very helpful and kind, non judgmental and easy to work with. Also, all of the other staff at ECL I have met are also stars too! I am so happy to be involved with the ECL programme.

10 september 2025
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Hi Ben,

Thank you for taking the time to send your feedback that reflects the support you have received so far. It has been a pleasure to support you, and we look forward to seeing you flourish in your new role!

Many thanks,
Sam – Inclusive Employment Team Manager

Beoordeeld met 5 van de 5 sterren

This is company are great.

This is company are great. Helped me in every step. Job hunting, applications, covering letters, sorting out my CV, supporting at interviews and checking on me at my new job. I highly recommend getting this company for people with disabilities wanting paid employment.

22 september 2025
Review zonder uitnodiging
Logo ECL | Person-centred Care

Antwoord van ECL | Person-centred Care

Thank you so much for your kind words and recommendation! We're absolutely delighted to hear that you felt supported throughout your journey—from job hunting and applications to interviews and settling into your new role. It means a lot to us that our services made a positive difference, especially in helping individuals with disabilities find meaningful, paid employment. We're proud to have been part of your success and wish you all the best in your new job!

Beoordeeld met 5 van de 5 sterren

Thank ECL for supporting my daughter in employment …

I am very grateful for the support ECL inclusive employment have provided my daughter for her work training .The help is very supportive and tailored to my daughters needs , including online training - all of which enables a learning disabled person grow in confidence in the work place . A thank you to the Tiptree employer as well for their understanding and most importantly the excellent support and communication provided by Linda Thompson at ECL.

8 september 2025
Review zonder uitnodiging
Logo ECL | Person-centred Care

Antwoord van ECL | Person-centred Care

Thank you so much for your lovely feedback. We're truly grateful for the opportunity to support your daughter in her work training journey. It’s wonderful to hear that the tailored approach and online training have helped build her confidence in the workplace. We’re also incredibly thankful to the Tiptree employer for their understanding and partnership, and we’ll be sure to pass on your kind words to Linda Thompson—her dedication and communication make a real difference. Wishing your daughter continued success and growth!

Beoordeeld met 5 van de 5 sterren

Very friendly & helpful

My work coach Hannah has been brilliant at helping me find and manage suitable jobs that I otherwise would not have found due to my autism. Since our first meeting I have gained experience and support with CVs and interviews, and have secured both volunteer roles to boost my CV and confidence. As a result I have secured a part time job while we continue to look for full time roles. They have been extremely friendly and supportive, and a great help in finding jobs.

5 september 2025
Review zonder uitnodiging
Logo ECL | Person-centred Care

Antwoord van ECL | Person-centred Care

Thank you for your kind words, Isabel, it’s been a pleasure working with you on this journey and watching you overcome many barriers.

Your interview skills have improved greatly after all your hard work and visiting you in your workplace shows me how much your confidence has grown well done!

Many thanks Hannah

Beoordeeld met 5 van de 5 sterren

ECL Screening and Support


I am supporting a young Adult and have referred him to ECL. I attended the screen with they Young person. This was a positive experience for him and has now been accepted for further support. Both workers showed understanding and empathy and remained professional as well as very personable though out the process.

2 september 2025
Review zonder uitnodiging
Logo ECL | Person-centred Care

Antwoord van ECL | Person-centred Care

Thank you for taking the time to share this feedback. We’re so pleased to hear that the screening was a positive experience and that the young person has now been accepted for further support. Our team works hard to ensure everyone feels understood and supported, so your comments about their empathy and professionalism mean a great deal. We’ll be sure to pass your kind words on to the workers involved.

Beoordeeld met 5 van de 5 sterren

I cannot praise the services of ECL…

I cannot praise the services of ECL enough. When my son qualified, he was seen, and allocated his Employment Consultant Caroline quickly. They met up every week, and Caroline was extremely attentive, gave good easy to understand advice, had a friendly approachable attitude, and was very supportive. She was always on the end of the phone, email, or text. She was also a support to me. By the time my son qualified for help, we'd been looking for employment for nearly 5 months, and I was beginning to flounder on how best to support him. She was a lifeline to me. My son has just got a job, and the support carries on in the workplace if he wants it to.

2 september 2025
Review zonder uitnodiging
Logo ECL | Person-centred Care

Antwoord van ECL | Person-centred Care

Thank you for the lovely feedback and really enjoyed working with your son.

Caroline
Senior Inclusive Employment Consultant
Inclusive Employment

Beoordeeld met 5 van de 5 sterren

Excellent Service, right support at right time

The support I recieved from ECL was fantastic, They were able to come in and support me in my search for a job at the right time. Thanks to their help, I have just been hired after 2 years of internships! Thanks a lot!

1 augustus 2025
Review zonder uitnodiging
Logo ECL | Person-centred Care

Antwoord van ECL | Person-centred Care

Thank you so much for your kind words! We're thrilled to hear that our support came at just the right time and helped you secure a job after two years of internships—that’s a fantastic achievement! It’s been a pleasure to be part of your journey, and we’re so proud of your perseverance and success. Wishing you all the best in your new role!

Beoordeeld met 5 van de 5 sterren

Erica is awsome

Erica is awsome
Shes always friendly, I always feel supported
Its very encouraging and fun

27 augustus 2025
Review zonder uitnodiging
Logo ECL | Person-centred Care

Antwoord van ECL | Person-centred Care

Hi Liam, thank you for your great feedback that reflects the support Erika has provided you with. We look forward to continuing with supporting you into employment.
Kind regards,

Sam, Inclusive Employment Team Manager - North

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