Very impressed, ordered mid morning on the Saturday and was delivered mid afternoon the next day. Delivery drive left around the back garden, so was out of sight. When ordering they had an offer o... Toon meer
Bedrijf heeft geantwoord
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I ordered on Friday night,delivery date was Tuesday. The delivery actually arrived on the Sunday dinner time —- kept updated by DPD Only thing I would highlight as maybe needs attention,was the box w... Toon meer
Bedrijf heeft geantwoord
My order was dispatched same day as ordered on next day delivery (evri) week later still waiting contacted ecoblaze replacement sent out & arrived next day Great service thank you
Bedrijf heeft geantwoord
Products are alway good. But two separate deliveries make no sense especially this time as Everi split all the plastic bags and broke the briquettes . Plus DPD delivery the wood , firelighters and one... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over ecoblaze
Geschreven door het bedrijf
ECOBLAZE
Ecoblaze stands as a champion for natural, sustainable, quality products. We supply kiln dried hardwood logs in bags, nets and hessian sacks, natural firelighters, heat log briquettes (including Nestro and Pini-Kay), restaurant-grade BBQ charcoal and pizza oven pellets, sourced through long-standing supplier partnerships that keep quality consistent.
SHOP ECOBLAZE
Every log we sell is Woodsure Ready to Burn certified and kiln-dried below the 20% moisture threshold set by Defra, so it's approved for compliant stoves in UK Smoke Control Areas and burns cleaner, hotter and with less smoke from the first load.
Most of mainland UK qualifies for free next-working-day delivery, and our team is on hand from 9am to 5pm, Monday to Friday, for anything from order tracking to advice on the right fuel for your stove, burner or barbecue.
Contactgegevens
White Horse Energy, 1st Floor, Globe House, Love Lane, GL7 1YG, Cirencester, Verenigd Koninkrijk
- 01285402000
- sales@ecoblaze.co.uk
- ecoblaze.co.uk
4,5
Uitstekend
780 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Class service had a problem quickly…
Class service had a problem quickly resolved even through in a free kindling
7 juli 2026
Antwoord van ecoblaze
Thank you so much for the great review! We always aim to resolve any issues quickly and smoothly. We are glad we could make things right, and we hope you enjoy the free kindling!
We look forward to serving you again in the future.
Kind regards,
NH
Value and efficiency
It was very easy to order the product was good and delivery was prompt plus you get a discount code what's not to like 👍
7 juli 2026
Antwoord van ecoblaze
Thank you so much for the fantastic review! We are thrilled to hear you had such a seamless experience, from the easy ordering to the prompt delivery—and we're glad you enjoyed the discount code!
We appreciate your support and look forward to welcoming you back next time!
Kind regards,
NH
Antwoord van ecoblaze
Thank you so much for the great review! We are delighted to hear that your order arrived on time and was well wrapped.
We appreciate your support and look forward to serving you again soon!
Kind regards,
NH
I’m not impressed with quality wood…
I’m not impressed with quality wood looks like half rotten I have emailed this company they did not respond I will not buying from them again
3 juli 2026
Antwoord van ecoblaze
We are deeply sorry to hear about your experience with the wood quality and for the lack of reply to your email. We hold our products to high standards, and we apologize for letting you down.
We don't want you to be left with a product you aren't completely happy with. Please contact us directly at [sales@ecoblaze.co.uk] with your order details so we can arrange a replacement or issue a full refund immediately.
Kind regards,
NH
Obviously I haven’t used them yet but…
Obviously I haven’t used them yet but they look good and a good price
27 juni 2026
Antwoord van ecoblaze
Thank you for the review! We are glad you are happy with the initial look and price.
We hope they work brilliantly for you once you get a chance to use them.
Kind regards,
NH
Wood pellets looks good quality not…
Wood pellets looks good quality not used yet.
First class delivery service, in two days as promised
3 juli 2026
Antwoord van ecoblaze
Thank you so much for the review! We are glad the wood pellets arrived right on time and look like great quality.
We hope they perform brilliantly for you when you get a chance to use them. We look forward to serving you again next time!
Kind regards,
NH
Wood pellets for my outdoor pizza were…
Wood pellets for my outdoor pizza were amazing! Special offer and delicious pizzas. Happy people 😀
27 juni 2026
Antwoord van ecoblaze
Thank you so much for the fantastic review! We are thrilled to hear the wood pellets worked so well for your outdoor pizza oven and helped make some delicious pizzas.
It is wonderful to hear everyone was happy, and we are glad you enjoyed the special offer. We look forward to supplying you for your next pizza night!
Kind regards,
NH
Great Value for Money Logs
Good selection of logs in different sizes bundles. Also ordered fire lighters and kindling bag.
26 juni 2026
Antwoord van ecoblaze
Thank you so much for the great review! We are glad you found exactly what you needed from our selection of log bundles, and that the fire lighters and kindling completed your order perfectly.
We appreciate your support and look forward to serving you again next time!
Kind regards,
NH
Another order of this amazing product
Another order of this amazing product! The delivery company actually delivered my parcel to someone else ( lucky person) and after contacting Ecoblaze, I had another bag within 24h. Great service!
26 juni 2026
Antwoord van ecoblaze
Thank you so much for the wonderful review and for your repeat business!
We are sorry the delivery company made a mistake, but we're very glad our team could get a replacement bag to you within 24 hours. We appreciate your support and look forward to serving you again!
Kind regards,
NH
Antwoord van ecoblaze
Thanks for the great feedback! We are thrilled to hear it performed so well in your pizza oven. Enjoy the pizzas!
Kind regards,
NH
Top Quality
Received the order in 2 days, at last a company that supplies quality charcoal as described. I should have used ecoblaze from the beginning instead of trying various other suppliers who supplied sub standard products. I 100% recommend them .
28 juni 2026
Antwoord van ecoblaze
Thank you so much for the 100% recommendation and the fantastic feedback! We are thrilled to hear that your order arrived quickly and that you are happy with the quality of our charcoal.
It is great to know that we’ve become your go-to choice after trying other suppliers. Thank you for choosing Ecoblaze, and we look forward to your next order!
Kind regards,
NH
Packaging insufficient !!
The cardboard carton was far from strong enough to carry the products ordered and parcel tape was poorly applied so that in some areas, because of the weight and transportation had split away and the carton caved in
21 juni 2026
Antwoord van ecoblaze
Thank you for bringing this to our attention, and we are very sorry to hear that your order arrived in this condition.
We always want our packaging to protect your products perfectly during transit, so it is disappointing to hear that the box and tape did not hold up to the weight of your order. We will pass this feedback directly to our packing team to make sure our cartons are reinforced and taped securely moving forward.
If any of the products inside were lost or damaged due to the box splitting, please let us know right away so we can get a replacement or a refund sorted for you.
Kind regards,
NH
This time the order was perfect
This time the order was perfect , ordered in Sunday delivered Monday. Couldn't ask for better service
27 juni 2026
Antwoord van ecoblaze
Thank you so much for the great review!
We are delighted to hear that your order arrived perfectly and so quickly. Going from a Sunday order to a Monday delivery is exactly the kind of service we aim for. Thanks for choosing us again!
Kind regards,
NH
Great product
Great product, been braaing both in South Africa and the UK for 50 years and beside wood, the charcoal is the best I’ve ever used.
Prompt delivery, I cannot recommend this product highly enough…
Well done EcoBlaze!!
26 juni 2026
Antwoord van ecoblaze
Thank you so much for the incredible compliment!
With 50 years of braaing experience across both South Africa and the UK, your seal of approval means the world to us.
We are absolutely thrilled to hear that our charcoal stands out as the best you've used, and that you were happy with our prompt delivery. Thank you for the high recommendation and for choosing EcoBlaze—happy braaing!
Kind regards,
NH
Easy to order
Easy to order, prompt delivery,well enough protected, looks good quality (yet to be used).
25 juni 2026
Antwoord van ecoblaze
Thank you for the great feedback!
We are glad to hear that ordering was easy, delivery was prompt, and the product arrived well-protected. We hope you enjoy the quality once you get a chance to use it!
Kind regards,
NH
Great customer service and product
The voucher code wasn't working so I called up and they made the order manually for me over the phone. Great customer service and great product.
26 juni 2026
Antwoord van ecoblaze
Thank you for the fantastic review!
We are so glad our team could quickly sort out the voucher issue over the phone and get your order placed. Thank you for your kind words about our customer service and product—we really appreciate your support!
Kind regards,
NH
Great price for this Charcoal, delivered late
Great price for this Charcoal at 20% off but it wasn't delivered next day as suggested, took 2 days for delivery hence 4 stars
23 juni 2026
Antwoord van ecoblaze
Thank you for the review and for your feedback! We are glad you were able to grab a great deal with the 20% discount.
We do apologize that the delivery took two days instead of arriving the next day as expected. We always aim for the speediest delivery possible, so we will look into this with our courier to ensure we stay on track. Thank you for your support and for choosing our charcoal!
Kind regards,
NH
does what it is meant to.
17 juni 2026
Antwoord van ecoblaze
Short and sweet—thank you for the review! We're glad to hear the product is doing exactly what it's supposed to do.
Kind regards,
NH
Antwoord van ecoblaze
Thank you for the great review!
We are glad to hear your order arrived quickly within 48 hours and that you are happy with the value. We appreciate your support!
Kind regards,
NH
Antwoord van ecoblaze
Thank you for the great review!
We are glad you enjoyed the discount and that your order arrived so quickly the next day. We appreciate your support!
Kind regards,
NH
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