Very impressed, ordered mid morning on the Saturday and was delivered mid afternoon the next day. Delivery drive left around the back garden, so was out of sight. When ordering they had an offer o... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I ordered on Friday night,delivery date was Tuesday. The delivery actually arrived on the Sunday dinner time —- kept updated by DPD Only thing I would highlight as maybe needs attention,was the box w... Toon meer
Bedrijf heeft geantwoord
My order was dispatched same day as ordered on next day delivery (evri) week later still waiting contacted ecoblaze replacement sent out & arrived next day Great service thank you
Bedrijf heeft geantwoord
Products are alway good. But two separate deliveries make no sense especially this time as Everi split all the plastic bags and broke the briquettes . Plus DPD delivery the wood , firelighters and one... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over ecoblaze
Geschreven door het bedrijf
ECOBLAZE
Ecoblaze stands as a champion for natural, sustainable, quality products. We supply kiln dried hardwood logs in bags, nets and hessian sacks, natural firelighters, heat log briquettes (including Nestro and Pini-Kay), restaurant-grade BBQ charcoal and pizza oven pellets, sourced through long-standing supplier partnerships that keep quality consistent.
SHOP ECOBLAZE
Every log we sell is Woodsure Ready to Burn certified and kiln-dried below the 20% moisture threshold set by Defra, so it's approved for compliant stoves in UK Smoke Control Areas and burns cleaner, hotter and with less smoke from the first load.
Most of mainland UK qualifies for free next-working-day delivery, and our team is on hand from 9am to 5pm, Monday to Friday, for anything from order tracking to advice on the right fuel for your stove, burner or barbecue.
Contactgegevens
White Horse Energy, 1st Floor, Globe House, Love Lane, GL7 1YG, Cirencester, Verenigd Koninkrijk
- 01285402000
- sales@ecoblaze.co.uk
- ecoblaze.co.uk
4,5
Uitstekend
778 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Ordered on a Sunday
Ordered on a Sunday, had the invoice and Hermes notification… then silence. It was due to be delivered on the Tuesday, so I phoned them to be told it was still in the warehouse and they didn’t know why.
Incompetent and not really trying to make a name for themselves.
I took a refund.
9 augustus 2026
Review zonder uitnodiging
Antwoord van ecoblaze
Thank you for taking the time to leave your feedback, though I am deeply sorry to hear about your experience.
It is disappointing that your order was delayed in our warehouse without clear communication, and we completely understand your frustration. While I am glad we were able to issue you a full refund, this is certainly not the level of service we aim to provide.
We would appreciate the opportunity to look into what went wrong with your order and make things right. Could you please send us an email directly at sales@ecoblaze.co.za with your order details?
We sincerely apologize for the inconvenience caused and hope to have the chance to restore your confidence in us.
Kind regards,
NH
Antwoord van ecoblaze
Delighted to hear it! Thank you for leaving us such a great review—it really means a lot to the team.
Warm regards,
NH
Have been using these firefighters for…
Have been using these firefighters for years
Used to live in Glasgow and had a log fire
Now mainly to light my big green egg BBQ
excellent product!
No chemical smell and ignite easily
21 juli 2026
Antwoord van ecoblaze
Thank you so much for being a loyal customer over the years!
We love hearing how our firelighters transitioned from keeping you warm in Glasgow to powering up your Big Green Egg BBQ! It’s great to know that the quick ignition and lack of chemical smell are making your outdoor cooking experience even better.
Happy grilling, and thanks again for taking the time to share your feedback!
Best regards,
NH
Antwoord van ecoblaze
Thank you for your 5-star review! ⭐
We're delighted to hear that you found the ordering process quick and efficient from purchase through to delivery.
Customer satisfaction is very important to us, so it's great to know we met your expectations. Thank you for choosing Ecoblaze, and we look forward to serving you again in the future.
Kind regards,
The Ecoblaze Team
Good purchase and product
The charcoal and fire lighters arrived on time and work very well on my kamado grill.
17 juli 2026
Antwoord van ecoblaze
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that your charcoal and firelighters arrived on time and are working so well with your Kamado grill. There's nothing better than knowing our products are helping customers get great results, so we really appreciate you taking the time to share your experience.
If you have a moment, we would be incredibly grateful if you could also share your experience on our Google Reviews page:
https://g.page/r/CUNM9QJ07AXkEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards
The Ecoblaze Team
Antwoord van ecoblaze
Thank you for your excellent 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you're pleased with your purchase and found our product to be excellent. Providing high-quality products and service is what we strive for, so it's wonderful to receive such positive feedback.
If you have a moment, we would be incredibly grateful if you could also share your experience on our Google Reviews page:
https://g.page/r/CUNM9QJ07AXkEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The Ecoblaze Team
Antwoord van ecoblaze
Thank you for your review! ⭐⭐⭐⭐
We're pleased to hear that you were happy with both the product and the fast delivery. Providing high-quality products alongside a reliable delivery service is something we work hard to achieve, so it's great to know we met your expectations.
Thank you for taking the time to share your feedback. If you have a moment, we would be grateful if you could also share your experience on our Google Reviews page:
https://g.page/r/CUNM9QJ07AXkEAE/review
Thank you again for your support, and we hope to serve you again soon.
Kind regards,
The Ecoblaze Team
NON DELIVERY DUE TO THIS COMPANY INSISTING IN USING EVRI. I cannot review the product as your…
I cannot review the product as your company uses Evri. Evri have my parcel and have said it’s due to be delivered but it never has been and they have not attempted to deliver it. If you do not use reliable couriers the. I cannot use your company. Evri have several parcels which I have purchased from various companies but they have not delivered which reflects badly on you as you have a contract with them and they are not fulfilling it. I have to find an alternative to your company
15 juli 2026
Antwoord van ecoblaze
Thank you for sharing your feedback, and I am sincerely sorry for the frustration this situation has caused. We completely understand how disappointing it is when a delivery doesn't arrive as expected, and we agree that courier reliability is a critical part of the service we promise.
While courier delays can sometimes occur outside our immediate control, we take full responsibility for ensuring you receive what you paid for. We would love the opportunity to investigate your missing parcel right away and make this right—whether that means sending a replacement via an alternative service or issuing a full refund.
Could you please reach out to our customer service team directly at [sales@ecoblaze.co.uk] with your order number? We want to get this sorted for you immediately.
Kind regards,
NH
Great products
Great products at really good prices and fast delivery will definitely order from them again
21 juli 2026
Antwoord van ecoblaze
Thank you for the fantastic feedback!
We're delighted to hear you had a great experience with our service and prices. We look forward to serving you again soon!
Kind regards,
NH
Antwoord van ecoblaze
Thank you for the great feedback!
We're thrilled to hear everything arrived on time and that you're happy with your purchase. Enjoy!
Kind regards,
NH
Antwoord van ecoblaze
Thank you so much for the feedback!
We're glad to hear your order arrived quickly and met your expectations. Thanks for choosing us!
Kind regards,
NH
Antwoord van ecoblaze
Thank you for the wonderful feedback!
We are thrilled to hear that you found the ordering process easy and that your delivery arrived quickly. We truly appreciate your business and hope to serve you again soon!
Kind regards,
NH
Excellent service
Excellent service. Ordered one day, delivered the next. Exactly what I ordered. Well done.
17 juli 2026
Antwoord van ecoblaze
Thank you for the great feedback!
We always strive for fast service and accuracy, so we're thrilled to hear we hit the mark. Enjoy your purchase!
Kind regards,
NH
Antwoord van ecoblaze
Thank you so much for the fantastic review!
We're thrilled to hear you're enjoying the excellent charcoal and that it's delivering that intense heat. Thanks for the helpful tip for other barbecuers to keep an eye on their grill temperature!
Happy grilling,
NH
Speedy delivery & price
Great product, fast delivery & a good price
15 juli 2026
Review zonder uitnodiging
Antwoord van ecoblaze
Thank you so much for the great review!
We are thrilled to hear you are happy with the product, price, and fast delivery. We appreciate your business and hope to serve you again soon!
Kind regards,
NH
Exceptional service and actual lumpwood…
Exceptional service and actual lumpwood not small pieces and dust!
5 juli 2026
Antwoord van ecoblaze
Thank you so much for the fantastic review! We take great pride in supplying high-quality, large-graded lumpwood rather than the dusty leftovers often found elsewhere.
We are thrilled you enjoyed our service, and we look forward to supplying you again on your next order!
Kind regards,
NH
late delivery
I was promised delivery by seven days ago, but the product arrived yesterday.
5 juli 2026
Antwoord van ecoblaze
Thank you for your review. ⭐⭐⭐
We're sorry to hear that your delivery arrived later than expected. We understand how frustrating it can be when an order does not arrive within the timeframe promised, and we apologise for the inconvenience caused.
That said, we're pleased to hear that your order was ultimately delivered, and we appreciate you taking the time to share your feedback. Comments like yours help us identify areas where we can improve both our communication and delivery experience.
If you have any further concerns regarding your order, please don't hesitate to get in touch with our customer service team.
Kind regards,
The Ecoblaze Team
Great product,works well,delivered…
Great product,works well,delivered prompty and on time,would use again
2 juli 2026
Antwoord van ecoblaze
Thank you so much for the wonderful review! We are thrilled to hear that the product is working well and arrived right on time.
We appreciate your support and look forward to serving you again in the future!
Kind regards,
NH
EASY TO ORDER AND QUICK DELIVERY…
EASY TO ORDER AND QUICK DELIVERY GETTING READY FOR WINTER
7 juli 2026
Antwoord van ecoblaze
Thank you so much for the great review! We are delighted that the ordering process was easy and your delivery arrived quickly. It sounds like you are well-prepared for the colder months ahead.
We appreciate your support and look forward to helping you stay warm this winter!
Kind regards,
NH
Class service had a problem quickly…
Class service had a problem quickly resolved even through in a free kindling
7 juli 2026
Antwoord van ecoblaze
Thank you so much for the great review! We always aim to resolve any issues quickly and smoothly. We are glad we could make things right, and we hope you enjoy the free kindling!
We look forward to serving you again in the future.
Kind regards,
NH
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.