Ede & Ravenscroft Reviews 2.355

TrustScore 4 uit 5

4,0

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Beoordeeld met 5 van de 5 sterren

Service was very good. Just entered the room and was immediately attended and they made me feel comfortable .helped setting up gown and hat . Overall very friendly and helpful staff .👍

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

What a splendid shop, full of high quality clothing. I was delighted to find shirts made from genuine West Indian Sea Island cotton, in different colours. Only very few shirtmakers sell this genuin... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I have hired 3 graduation gowns in the past, this is my first time using Ede & Ravenscroft. Not only was the hire significantly cheaper than other organisations but the quality was better. What really... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Absolutely appalling. Have had to pay sitting fee twice as didnt appear on system despite proving money came out of bank account. Spent day after day trying to access photos. Still havent succeeded de... Toon meer

Bedrijf heeft geantwoord


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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Beoordeeld met 1 van de 5 sterren

Shocking prices

I was shocked at how expensive it is to hire a graduation gown. It feels incredibly unfair that students are charged such high prices for something that’s mandatory for their ceremony—and that price doesn’t even include the cap. It seems like the company is taking advantage of the situation simply because they can. Disappointing. But at least the staff was nice.

3 juni 2025
Review zonder uitnodiging
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Antwoord van Ede & Ravenscroft

Hello,

I'm sorry to hear the disappointment with the prices of the graduation gown. We are more than happy to look into your query further. Please do not hesitate to send an email to the below email address:

CustomerServicesManager@edeandravenscroft.com

Many thanks,
Alice

Beoordeeld met 5 van de 5 sterren

Very organized

Very organized, professional and friendly.

1 juli 2025
Review zonder uitnodiging
Logo Ede & Ravenscroft

Antwoord van Ede & Ravenscroft

Dear Tiago,

Thank you so much for your comments. We love to hear your positive feedback regarding the gowns and service you received from our wonderful staff.

Congratulations on your achievements!

Many thanks,
Alice

Beoordeeld met 1 van de 5 sterren

£49 for a gown without cap on rent.

£49 for a gown without cap on rent.
Cap was another £40 approx.
This is loot.
The college (imperial college london) itself should ban these people and not have them sell it to the students. But i bet they pay some one in the org.

Some other students rented it for £35 cap included. I think i should have done the same.
Fell for this overpriced shit.

2 juni 2025
Review zonder uitnodiging
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Antwoord van Ede & Ravenscroft

Dear Jean,

I'm sorry to hear this, if you can contact us at the below email address in more detail so that we can look into this for you.

CustomerServicesManager@edeandravenscroft.com

Many thanks,
Alice

Beoordeeld met 1 van de 5 sterren

£75 for three digital images

£75 for three digital images, asked for a refund and told no. Joke, spoke to the customer service advisors who couldn’t hit water if they fell out of a boat. Overall shocking experience 👍

30 juni 2025
Review zonder uitnodiging
Logo Ede & Ravenscroft

Antwoord van Ede & Ravenscroft

Dear Luke,

I'm sorry to hear this, if you can contact us at the below email address in more detail so that we can look into this for you.

CustomerServicesManager@edeandravenscroft.com

Many thanks,
Alice

Beoordeeld met 1 van de 5 sterren

Overpriced Photos, Poor Quality, and Missed Moments

Unfortunately, my experience with Ede & Ravenscroft's graduation photography services was quite disappointing.
Digital images are priced at £45 each, with no reasonable package to buy more than three images—making it both inflexible and expensive for graduates who simply want access to a few photos from a once-in-a-lifetime event. The hardcopy packages are even more frustrating: many include multiple redundant prints of the same image, which feels unnecessary and wasteful. Why would anyone need five or ten copies of the same pose?
Even more disappointing was the stage photograph. Rather than making an active effort to capture a flattering, well-timed image of such a special moment, the service offers just a single photo—often poorly timed, with subjects caught mid-blink or in unflattering positions. In my case, the official photo was unusable, while a family member with a phone camera captured a far better shot.
For a moment as important as graduation, students and families deserve better than this outdated, overpriced, and careless approach. I hope Ede & Ravenscroft seriously reconsiders their photography model and pricing to match the standards expected by today’s graduates.

27 juni 2025
Review zonder uitnodiging
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Antwoord van Ede & Ravenscroft

Dear Vishal,

I'm sorry to hear this, if you can contact us at the below email address in more detail so that we can look into this for you.

CustomerServicesManager@edeandravenscroft.com

Many thanks,
Alice

Beoordeeld met 1 van de 5 sterren

took some graduation pictures with them…

took some graduation pictures with them and honestly not worth it, didnt even show how the pictures looked like at the end saying you can only check it online, but they didnt even bother to tell me my hair was not fixed properly, also when taking the family picture they did not position us properly, proper waste of money, just go to a studio

27 juni 2025
Review zonder uitnodiging
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Antwoord van Ede & Ravenscroft

Dear Ann,

I'm sorry to hear this, if you can contact us at the below email address in more detail so that we can look into this for you.

CustomerServicesManager@edeandravenscroft.com

Many thanks,
Alice

Beoordeeld met 5 van de 5 sterren

1st class service

Thank you so much for providing a great outfit for the occasion. The hat was a perfect fit. The staff were amazing.

28 juni 2025
Review zonder uitnodiging
Logo Ede & Ravenscroft

Antwoord van Ede & Ravenscroft

Dear Peter,

Thank you so much for your comments. We love to hear your positive feedback regarding the academic dress and service you received from our wonderful staff.

Congratulations on your achievements!

Many thanks,
Alice

Beoordeeld met 5 van de 5 sterren

The team is lovely and dress the…

The team is lovely and dress the graduands well. The gowns also look very fresh and clean.

28 juni 2025
Review zonder uitnodiging
Logo Ede & Ravenscroft

Antwoord van Ede & Ravenscroft

Dear Joyce,

Thank you so much for your comments. We love to hear your positive feedback regarding the gowns and service you received from our wonderful staff.

Congratulations on your achievements!

Many thanks,
Alice

Beoordeeld met 5 van de 5 sterren

Very friendly staff

Very friendly staff

28 juni 2025
Review zonder uitnodiging
Logo Ede & Ravenscroft

Antwoord van Ede & Ravenscroft

Dear Fiona,

Thank you so much for your comments. We love to hear your positive feedback regarding the service you received from our wonderful staff.

Congratulations on your achievements!

Many thanks,
Alice

Beoordeeld met 5 van de 5 sterren

Great job!

Great job for my graduation !

28 juni 2025
Review zonder uitnodiging
Logo Ede & Ravenscroft

Antwoord van Ede & Ravenscroft

Dear Elie,

Thank you so much for your comments. We love to hear your positive feedback regarding the service you received from our wonderful staff.

Congratulations on your achievements!

Many thanks,
Alice

Beoordeeld met 5 van de 5 sterren

Amazing

It was really nice

20 juni 2025
Review zonder uitnodiging
Logo Ede & Ravenscroft

Antwoord van Ede & Ravenscroft

Dear Lana,

Thank you so much for your comments. We love to hear your positive feedback.

Congratulations on your achievements!

Many thanks,
Alice

Beoordeeld met 1 van de 5 sterren

asked for timings for an event four…

asked for timings for an event four times and each time the question was avoided or just unanswered.

If you cant say then just say that.

16 juni 2025
Review zonder uitnodiging
Logo Ede & Ravenscroft

Antwoord van Ede & Ravenscroft

Dear Indie,

I'm sorry to hear this, if you can contact us at the below email address in more detail so that we can look into this for you.

CustomerServicesManager@edeandravenscroft.com

Many thanks,
Alice

Beoordeeld met 5 van de 5 sterren

Staff was friendly and very helpful…

Staff was friendly and very helpful with gown. Overall a very pleasant experience.

9 mei 2025
Review zonder uitnodiging
Logo Ede & Ravenscroft

Antwoord van Ede & Ravenscroft

Dear Ken,

Thank you so much for your comments. We love to hear your positive feedback regarding the service you received from our wonderful staff.

Congratulations on your achievements!

Many thanks,
Alice

Beoordeeld met 5 van de 5 sterren

Thanks for your efforts

Thanks for your efforts

6 juni 2025
Review zonder uitnodiging
Logo Ede & Ravenscroft

Antwoord van Ede & Ravenscroft

Dear Alaa,

Thank you so much for your comments. We love to hear your positive feedback regarding the service you received from our wonderful staff.

Congratulations on your achievements!

Many thanks,
Alice

Beoordeeld met 5 van de 5 sterren

A special day

Reserving the grown was a simple process, on the day I was made to feel special. My family members, who came along also enjoyed the day.

Thank you all.

30 mei 2025
Review zonder uitnodiging
Logo Ede & Ravenscroft

Antwoord van Ede & Ravenscroft

Dear Barrington,

Thank you so much for your comments. We love to hear your positive feedback regarding the service you received from our wonderful staff.

Congratulations on your achievements!

Many thanks,
Alice

Beoordeeld met 5 van de 5 sterren

Great service

Excellent system in place and people rpesent to help you gown up and even offer clips and pins!
I would have liked to keep the gown a little longer as my graduation was 4pm and I had to return it with the 2 hours.
Thankyou

20 mei 2025
Review zonder uitnodiging
Logo Ede & Ravenscroft

Antwoord van Ede & Ravenscroft

Dear Shunara,

Thank you so much for your comments. We love to hear your positive feedback regarding the service you received from our wonderful staff.

Congratulations on your achievements!

Many thanks,
Alice

Beoordeeld met 5 van de 5 sterren

Easy process

I rented my gown easily online and then I collected it at the venue on the day. They helped me to put it on correctly and all information shared was clear.

30 mei 2025
Review zonder uitnodiging
Logo Ede & Ravenscroft

Antwoord van Ede & Ravenscroft

Hello,

Thank you so much for your comments. We love to hear your positive feedback regarding the service you received from our wonderful staff.

Congratulations on your achievements!

Many thanks,
Alice

Beoordeeld met 4 van de 5 sterren

Overall happy with the service

Booking and getting the gown was quite straightforward. The hat, I am not sure was measured to the size. Had to keep adjusting it.

1 mei 2025
Review zonder uitnodiging
Logo Ede & Ravenscroft

Antwoord van Ede & Ravenscroft

Dear S P,

I'm sorry to hear that the hat wasn't the correct size, if you can contact us at the below email address in more detail so that we can look into this for you.

Customer_services@academic-services.co.uk

Many thanks,
Alice

Beoordeeld met 5 van de 5 sterren

It was a great service by Ede and…

It was a great service by Ede and Ravenscroft. Only a few things if I had to nitpick would be provide more clear directions to collect the gown. Overall, very satisfied with the service.

3 mei 2025
Review zonder uitnodiging
Logo Ede & Ravenscroft

Antwoord van Ede & Ravenscroft

Dear Pankaj,

Thank you so much for your comments. We love to hear your positive feedback regarding the service you received from our wonderful staff.

Congratulations on your achievements!

Many thanks,
Alice

Beoordeeld met 5 van de 5 sterren

Fantastic Venue

The venue was just fantastic with so much character it was hard to concentrate on the day itself because there was so much to look at, the Gowns were definately very high quality and they made sure they were fitted correctly before sending you away, cant recommend them enough and hopefully look forward to using them again if i gain another status

30 mei 2025
Review zonder uitnodiging
Logo Ede & Ravenscroft

Antwoord van Ede & Ravenscroft

Dear David,

Thank you so much for your comments. We love to hear your positive feedback regarding the service you received from our wonderful staff.

Congratulations on your achievements!

Many thanks,
Alice

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