Ede & Ravenscroft Reviews 2.355

Quick replies and problem solved immediately.
This is by far the best customer service experience I've had.

A rather friendly and no fuss team. Gets the tasks done with adequate efficiency on the important day.

Service was very good. Just entered the room and was immediately attended and they made me feel comfortable .helped setting up gown and hat . Overall very friendly and helpful staff .👍

It was very very amazing and a smooth gown hiring process✌🏼✌🏼✌🏼

Everything went really smoothly and the staff were super nice

Well organised! Friendly too.

I am very disappointed with the service I received from Ede & Ravenscroft regarding the purchase of an Aberystwyth University graduation hood.
Before my graduation, I already knew that I wanted to purchase my hood rather than rent it. I regularly perform as part of a cathedral choir, where the wearing of academic hoods is encouraged, so this was not intended to be a one-off item for me.
However, before graduation, the hood was not available to purchase. I contacted support and was told that it would be available soon. I waited as long as I reasonably could, right up until the deadline, but eventually had no option but to rent the full set instead.
After graduation, I continued to wait for the hood to become available to purchase. Over the following ten months, I contacted Ede & Ravenscroft several times and repeatedly received essentially the same response: that it would be available soon. It never was.
In the end, I had to concede and purchase a hood from a private bespoke seller. The quality of that hood is, incidentally, better than the one I wore at graduation, but the wider issue is that I should not have had to look elsewhere in the first place.
This is especially frustrating given that hoods for other universities, such as Durham, Cambridge and Oxford, appear to be readily available. It gives the impression that students and graduates from less prominent institutions receive a lower standard of service, despite Ede & Ravenscroft occupying such a dominant position in the graduation market.
The most frustrating part is that I actively wanted to give Ede & Ravenscroft my money. I wanted to buy the hood through the official supplier. Yet they simply did not provide a way for me to do so, either before graduation or for many months afterwards.
Overall, this has been a poor and disappointing experience. For a company so closely associated with graduations, I would expect far better availability, clearer communication, and more equal treatment across universities.

I would like to take this opportunity to express my sincere gratitude to everyone at Ede and Ravenscroft for their exceptional service and support in my graduation gown.
From start to finish, the experience was seamless, professional, and genuinely reassuring during what can often be a busy and overwhelming time. A special thank you to Scott, Julie, and the wider team, whose dedication, patience, and attention to detail made a significant difference. Their guidance ensured everything was perfectly organised, allowing me to focus on enjoying such an important milestone.
The staff went above and beyond to provide a high standard of service, demonstrating both professionalism and a personal touch that made the experience feel special. Their willingness to assist, answer questions, and accommodate needs did not go unnoticed and is greatly appreciated.
Thanks to their efforts, my graduation day felt even more memorable and stress-free. I would highly recommend Ede and Ravenscroft to anyone preparing for their ceremony, as their commitment to excellence truly stands out.
Once again, thank you all for your support and for helping make such an important occasion even more meaningful.

Really happy with the experience I had at my graduation. I was well looked after with friendly and smiley staff. There was even someone making sure we look presentable just before walking onto the stage

I have hired 3 graduation gowns in the past, this is my first time using Ede & Ravenscroft. Not only was the hire significantly cheaper than other organisations but the quality was better. What really stands out though is how prepared staff were, getting gowned up, I pleasantly found they had come prepared with hair grips for the mirror board and the staff were as excited as the graduates! They also attended the ceremony to ensure all academic dress was perfect before crossing the stage. I wish every university used these as their academic dress hire!

The service I received when obtaining my gown etc for my graduation was excellent. The staff were concerned to ensure everything was correct and fitted well. The return of the hired outfit was also smooth.

My only beef is that it is all a bit of a stitch-up between the University and the company, so the company is essentially a monopoly supplier to graduates at my institution, with therefore no price competition and you have to pay what they demand. I have not however let this context affect my grading of the service received.

What a splendid shop, full of high quality clothing. I was delighted to find shirts made from genuine West Indian Sea Island cotton, in different colours. Only very few shirtmakers sell this genuinely rare material(most shops sell "sea island quality" - not nearly as nice), but Ede and Ravenscroft sell the real thing. Very good for reasonably priced raincoats and jackets too

Very professional and well organised

Your staff was very professional. They made the process easy and were very helpful in getting me to navigate the website to register etc .
They were also very nice

I was 100% happy with the service and rented products. Also the staff were very friendly and helpful.

Extremely positive. Website easy to use. Gown/hat correct on the day. Getting them was a very swift, easy process. The staff were extremely friendly and even excited for each person collecting their down. Very impressed

Really quick and efficient to sort gowns and hats for a large group of people. Friendly staff who were kind and helpful