Ede & Ravenscroft Reviews 2.355

Efficient service, lovely staff, made my graduation day extra special 🤍

Excellent and quick service, gown fitted very well.

Very professional staff members. Thank you!

Quick and easy - although the collars need a wash!
Would be helpful if there was a place to drop off closer to Cathedral rather than walking back to University

Amazing experience with Ede & Ravenscroft at Imperial College for Graduation in October! Thank you so much for an impecable service & high quality!

I already had a Cambridge degree (MPhil) and was about to graduate for my PhD. This means that you will need to wear your MPhil hood at the Senate House and only after your graduation you are entitled to wear the PhD hood. Ede & Ravenscroft's online ordering system actually recognised my need and gave an option to hire PhD hood at the checkout at a much more reasonable price than its competitor. You'll have to pay more than £60 to do the same at Ryder & Amies, and their online ordering portal doesn't even have an option to hire additional PhD hood. Highly recommend if you need to hire two hoods at the same time.

Amazing, great quality. Linda and Vicki were so accommodating. Lovely women!!

Vicky and Linda absolutely top drawer

Awful extortionate prices. Only a fool would use them for photography. They want £45 for a digital photo?! madness!

Kerry Murphy was so wonderful! She helped us so much and went the extra mile to give us a great experience. We are so grateful

I had a terrible experience with Ede and Ravenscroft’s graduation photography service. The photos were poor quality with black marks caused by a camera fault, and I had to go through 44 emails just to get an acceptable version. The final images were cropped badly, the mounts were dented, and further edits were made without my consent. Communication was slow, confusing, and at times rude. I paid for professional photos to capture a special day and instead received stress, disappointment, and poor customer care. I would never use this company again or recommend them to anyone.

Jane and the team are a great people. Offered to retake the pictures for another day because the graduate wasn't feeling well; Heartfelt offer.

Would definitely recommend and hire for any special occasion.

It’s unfortunate that customer satisfaction is not the priority for this company, they would not resolve your issue and would tell you it’s your fault. I had a graduation ceremony last week and the service provided by Ede & Ravenscrott is a pure scam. I paid at the ceremony 30£ to get photographs, as advertised on the banner. Next day I was informed that I paid for the right of the photographer to take pictures of me. By the Act 2015 of the consumer rights, I have not received anything tangible in return from them. They are refusing to refund me or provide photographs in any form (digital, unedited and etc.) this is a pure scam, as a people are not informed what they are paying for and at the end customers receive “air”. Avoid using the services.

Faultless service and super friendly and approachable staff who helped me feel more confident before my graduation

For the amount of money you are paying, you would expect to get normal photos. Instead I received blurry photos. I can get higher quality photos from my smartphone and print them.

Very disappointed

My daughter's graduation photos are so dull and grey. She has emailed several times, including to the customer service email given many times in response to these reviews, yet gets no reply at all.
This company provided graduation photos for one of my other daughters and we were happy with those. But this set look so out of place next to the others due to the appalling greyness.
Alice if you are going to respond to this, please give us a way we can actually get a reply from someone. We have been trying to resolve this for weeks now.

At Aberdeen NEScol graduation I had the misfortune of dealing with this company.

I pre-booked photography on the day, queued for ages and eventually got my turn. The photographer spoke no words to me and quickly posed me. I felt very uncomfortable and stiff in the pose I was given.
They then started taking photos, there was no countdown or anything just silence. I felt deeply uncomfortable and awkward.
This is then reflected in the images I was given, I hate the images. I am extremely awkward in the images.

Customer service - Null.
The customer service first response was basically "we can partially refund and that's it. Sorry no sorry."
I then wrote a large complaint email which again fell on deaf ears with a basic response and fake sorry followed with "either take the refund or select your image as ordered" .
They did mention a sitting fee which basically said I paid £20 to even get my images taken, hence the partial refund.
I find this sitting fee ludicrous and it is just to extort students and family's on such an important day.

You do not get shown the image on the day so you do not know if it is a good photo or not until you get them. Considering you are urged to pre-book photos, you should be shown the images and at least be offered a retake of 2 images.
Or at the very very least be refunded all the money you paid for the photos. None of this sitting fee rubbish.

I absolutely cannot recommend this company and urge you not to pre-book photos. Just don't get any photos.

Bought an overcoat for Christmas 22 months ago. I took the jacket out for this winter having only worn it for one season. The seams had come out of the pockets on both sides and torn down both sides of the pockets. Clearly not a co-incidence. The customer service man said we dont guarentee clothing. Translation, you shouldnt buy our poor quality products as you take the risk for our poor work. They offered to repair it but the damage already done would be unrepairable for it to look good. I ended up just leaving the +£1.0k overcoat there and gave up. Astonishing tbh, another tailor did give me the heads up about Ede and Ravenscroft after I bought the jacket that it would probably fall apart over a couple years. I didnt expect it to be this quick