Ede & Ravenscroft Reviews 2.355

Everyone were friendly and it was truly an amazing event.

Brilliant service.

Can't fault them.

Friendly attentive organised and wow the person with camera was energising loved it

Friendly and organised staff made the collecting and trying on of the gown very efficient.

I really liked that the photo with teh RAd presidant was ready to purchase onsite. The staff were friendly and professional.

Great service at my graduation. Really liked the personnel service, putting the gown on for me, making sure it fits well. Thank you

Very well organization , nice service

I had such a positive experience with Ede & Ravenscroft for my graduation. The staff were extremely kind, helpful, and well-organised, which really helped to make the whole process smooth and stress-free. On what is usually quite a hectic day, their professionalism and friendliness made everything feel calm and easy. I couldn’t have asked for better service – thank you for helping to make the day so special!

During the event, the staff at Ede & Ravenscroft were incredibly friendly and efficient, which really put me at ease while wearing the gown for such a special day. The person who assisted me ensured the gown fit perfectly, taking the time to make sure everything was just right. Their professionalism and attention to detail made the whole experience smooth and enjoyable. Overall, I’m very happy with their service and would gladly recommend them to future graduates.

Greta communication throughout. Easy to order and good pricing

Great service

I had a very distressing experience at the Ede & Ravenscroft store on Chancery Lane on 2 October 2025. I travelled all the way from Birmingham feeling unwell to buy court attire. After greeting the first consultant, a second consultant began running after me, accusing me of not responding to the greeting. I felt intimidated, harassed, and unsafe. This is completely unacceptable and does not reflect the level of customer service expected from a reputable store.

Updated following help from customer services.

Customer service were very good, liaising with the editing team to rectify what they could.

It’s still a shame the photographers don’t spend time with their clients to make sure the photos look professional.

Hopefully, anyone reading this who will be attending a graduation in the future - make sure the photographer takes their time and try to have someone with you.

Original review was one star:

Your graduation is a one off special day and you’d hope the company chosen by your University meets professional expectations.

The gown! My hood was attached with Velcro. Men wearing ties are fine as the front of the hood is kept in place by their ties. Females are left with the front section buckling up, or the hood falling off the shoulder.

Maybe that can’t be helped but when you have your photo taken you’d expect the photographer to identify issues and rectify them before taking your photo.

No! I’ve now seen proofs of my photos and I’m so upset by them all.

Option 1: I was instructed to hold the top of the scroll against the front section of the hood to keep it in place. It was a totally unnatural way to hold the scroll and looks forced.

Option 2: The photographer then took some without the scroll but did not adjust the hood first - so my other option is a photo where the front section is buckled and not flat.

Both look unprofessional.

Considering the cost of gown hire, photography session and photographs - I’m angry and disappointed by this company’s lack of quality control.

Extremely disappointed with the graduation photo we received from Ede and Ravenscroft. What should have been a special keepsake of a proud family moment has instead left us frustrated and upset. In the photo, I (the mum) appear much smaller than I actually am – completely out of proportion to my husband and daughter, who look disproportionately large.
I raised this with their customer service team, assuming they would take the matter seriously. Instead, I received multiple dismissive replies claiming that the photo had not been altered in any way and that the issue was not their fault. They offered to amend the photo – but only if I paid again. After sending another email explaining clearly why this wasn’t acceptable, I’ve since been completely ignored.
If the image hasn’t been photoshopped, then the only other explanation is poor-quality photography – and quite frankly, that's not what you'd expect from a company with their reputation, especially at such a high price. We trusted Ede and Ravenscroft to deliver something special, but were met with bad service, poor communication, and a photo that feels like a botched job.
I would strongly advise others to think twice before using them, particularly if you’re expecting a family photo to mark an important milestone.

On time helpful and welcome us nicely. I recommend them.

Really efficient and professional service

Very poor quality photo. Far too dark. Made a complaint, process was very slow. They refused to send the ammended proof in the post so we could make more of an informed choice which I considered to be unhelpful. Ammended version was not much better. Have lost all faith in this company so could not face going through the elongated process again. Once in a lifetime photo has been ruined. Suggest you use your phone!