I ordered an initial necklace last November and have worn it daily since then. I absolutely love it and get so many compliments on it. A couple of weeks ago the chain snapped and I emailed their cust... Toon meer
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First time ordering from Edge of Ember, took advantage of their 30% off Black Friday sale after eying up a necklace and a bracelet for a while. Pleasantly surprised at the quick delivery, lovely packa... Toon meer
Bedrijf heeft geantwoord
My initial necklace honestly goes with everything, order process was simple and any questions I had, the customer service team was great and quick to respond. Will definitely be ordering more pieces!... Toon meer
I got gifted a stunning bracelet from my partner which I absolutely love. Unfortunately a chain loop came loose and it broke, however Edge of Ember where nothing but helpful. They immediately sent... Toon meer
Bedrijf heeft geantwoord
4,2
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218 reviews
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Very well received gift!
Bought a lovely necklace as a Christmas present for a younger cousin that has been looking to upgrade her jewellery collection. I loved that the tag pendant could be engraved with her initial, a real personalised touch and she was delighted with my choice!
5 december 2025
Review zonder uitnodiging
Antwoord van Edge of Ember
Hi Laura,
Thank you so much for your kind review. We love hearing how our pieces are chosen as meaningful gifts, and we’re delighted that the engraved tag necklace was such a hit with your cousin. 🥰
Please don’t hesitate to reach out if we can help with anything going forward.
My experience I had has left me feeling really sad
So I ordered some earrings, I loved them but sadly lost one earring and two backs within a couple of days which made me question the quality as I've never lost earrings before or would expect this to happen. Obviously I was really disappointed with this as I'd lost a lot of money but put it down to experience. Then a few days later I received an email from the founder asking if I would give a review, so I emailed back with what had happened and to say that I really couldn't give a good review based on my experience. I then received an email from Customer Service saying they would try to resolve for me, this made me quite happy as I was not expecting a response. I then felt like my integrity was questioned they asked for a picture of the remaining earring which I sent, odd request I thought but I did so. They then came back saying they could only offer me store credit or more earrings but I had to send the remaining earring back. I didn't want anymore earrings due to the quality I had experienced and as I couldn't have a refund I'd have to opt for store credit. Again they came back saying they would only do this on receiving the one earring back. Again I feel they are questioning me, I have a professional job and it is not in my interest at all to be dishonest. All I did was give feedback on my order and I have been made to feel like a bad person. I have decided not to return the earring and just walk away and put this down to a really bad experience.
13 januari 2026
Review zonder uitnodiging
Antwoord van Edge of Ember
Hi Emma,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience.
Our warranty does not cover lost items, but I can see that our customer service team offered you a replacement pair of earrings anyway as a goodwill gesture. When you preferred not to receive a replacement, we offered store credit instead, which was conditional on returning the remaining earring.
We completely understand your decision not to return it, and we’re truly sorry if this process made you feel questioned — that was never our intention. By offering a replacement first, we hoped to show that we valued your experience and feedback.
If you ever need anything in the future, please don’t hesitate to reach out — we’d be happy to help.
Purchased a lovely gold plated wrist…
Purchased a lovely gold plated wrist bracelet as a Christmas gift. Swift, safe delivery, whilst the bracelet itself was of high quality, which was much appreciated by the recipient. I shall certainly look towards Edge of Ember again for my jewellry gifts online.
19 december 2025
Antwoord van Edge of Ember
Hi Mark,
Thank you so much for your lovely review and for choosing Edge of Ember for a Christmas gift. We’re so pleased to hear that the bracelet arrived swiftly and that the quality was appreciated by the recipient. 🥰
It’s wonderful to know we’ll be part of your jewellery gifting plans again. Please don’t hesitate to reach out if we can help with anything going forward.
Very Poor
Ordered a Christmas present, well in time for Christmas delivery. Received an email 2 days before Christmas to say actually the item was never in stock and therefore won't be arriving. Still awaiting my refund. Would not use again/recommend
I see you have replied to say I was told I could receive a replacement item before Christmas - this is untrue, I would like to see the evidence of where I was told this please
17 december 2025
Review zonder uitnodiging
Antwoord van Edge of Ember
Hi Kim,
Thank you for taking the time to leave your feedback, and we sincerely apologise for the disappointment caused. I can see that we offered a replacement item to arrive before Christmas and followed up to try and ensure it reached you in time, but unfortunately this wasn’t successful.
As a small business, your feedback means so much to us, and we truly appreciate you sharing your experience. Please don’t hesitate to reach out if there’s anything we can do to help or make this right.
Thank you again for your patience and understanding.
Great shopping experience
From start to finish, Edge of Ember has not failed to impress. Website very easy to navigate and the sales process very easy. Delivery was spot on too. The product itself is of amazing quality and my Mrs absolutely loves it! So much so, I’ll be ordering the matching earings!
Well done Edge of Ember! I hope this review helps you towards a successful future.
16 oktober 2025
Review zonder uitnodiging
Antwoord van Edge of Ember
Hi Timothy,
Thank you so much for your wonderful review! We’re thrilled to hear that your shopping experience with Edge of Ember was seamless from start to finish, and that your Mrs loves the product! 🥰
We’re excited to hear you’ll be ordering the matching earrings and can’t wait to help you find the perfect pieces in the future.
This was my first time ordering from…
This was my first time ordering from Edge of Ember and I will definitely be purchasing from them again. I ordered the 2 initial gold necklace on Sunday and it was delivered this morning. I live in Ireland so it was super fast. My necklace, which is of my son’s initials is beautiful. Great quality and great delivery service. Highly recommend this Company.
2 december 2025
Review zonder uitnodiging
Antwoord van Edge of Ember
Hi Caroline,
Thank you so much for taking the time to leave such a lovely review! We’re delighted to hear that your first experience with Edge of Ember was so positive, and that your necklace arrived quickly and is beautiful. 🥰
We really appreciate your recommendation and look forward to welcoming you back soon!
Shopping was very easy and intuitive
Shopping was very easy and intuitive. The purchase process flowed well and the items arrived as advertised. The recipient of the matching necklace and earings seemed to really like the quality and look.
18 november 2025
Antwoord van Edge of Ember
Hi John,
Thank you for your kind review! We’re so glad to hear that shopping with us was easy and intuitive, and that your recipient loved the matching necklace and earrings. 🥰
We really appreciate your feedback and hope to assist you with more special pieces in the future!
First time ordering from Edge of Ember
First time ordering from Edge of Ember, took advantage of their 30% off Black Friday sale after eying up a necklace and a bracelet for a while. Pleasantly surprised at the quick delivery, lovely packaging and great quality jewellery! Really nice to see longer length necklaces on the website as sometimes this can be hard to find. Would definitely buy from EofE again!
24 november 2025
Review zonder uitnodiging
Antwoord van Edge of Ember
Hi LB,
Thank you so much for your wonderful review! We’re thrilled to hear that your first experience with Edge of Ember was so positive — from the Black Friday sale to the quick delivery, packaging, and jewellery quality. 🥰
We’re glad you noticed our longer-length necklaces too, and we can’t wait to welcome you back for your next purchase!
Nice product and easy to buy with good…
Nice product and easy to buy with good delivery.
Thank you
20 oktober 2025
Antwoord van Edge of Ember
Hi Bryan,
Thank you so much for your review. We love hearing customer feedback, so thank you for taking the time to let us know that you found our products easy to buy and that delivery was smooth. 🥰
We are so happy to hear that you were pleased with your necklace and experience with Edge of Ember. It’s wonderful to hear everything went so seamlessly!
Please don't hesitate to reach out if we can help with anything going forward.
Love my new necklaces!
Love my new necklaces!! Shipping was very fast and quality it’s great I will order soon again .
20 oktober 2025
Antwoord van Edge of Ember
Hi Claudia,
Thank you so much for your review. We love hearing customer feedback, so thank you for taking the time to let us know you love your new necklaces and that shipping was very fast. 🥰
We are so happy to hear that you were pleased with your necklace and experience with Edge of Ember. We can’t wait to welcome you back for your next order!
Please don't hesitate to reach out if we can help with anything going forward.
Looks exactly like the pictures my…
Looks exactly like the pictures my partner loves it thankyou.
20 oktober 2025
Antwoord van Edge of Ember
Hi Eamonn,
Thank you so much for your review. We love hearing customer feedback, so thank you for taking the time to let us know that your partner loves the necklace and that it looks exactly like the pictures. 🥰
We are so happy to hear that you were pleased with your necklace and experience with Edge of Ember. We’re thrilled it brought a smile to your partner’s face!
Please don't hesitate to reach out if we can help with anything going forward.
Bought a necklace for my daughter which…
Bought a necklace for my daughter which had both our birthstones on and she loves it
1 juli 2025
Review zonder uitnodiging
Antwoord van Edge of Ember
Hi Annemarie,
Thank you so much for your review. We love hearing customer feedback, so thank you for taking the time to let us know you bought a necklace for your daughter with both of your birthstones. 🥰
We are so happy to hear that you were pleased with your necklace and experience with Edge of Ember. It’s wonderful to hear she loves it!
Please don't hesitate to reach out if we can help with anything going forward.
Absolutely amazing customer service.
Absolutely amazing customer service.
For what was essentially my fault... Super chuffed and they will now be my go-to for jewelry. Thank you team!
14 oktober 2025
Review zonder uitnodiging
Antwoord van Edge of Ember
Hi Ali,
Thank you so much for your review. We love hearing customer feedback, so thank you for taking the time to let us know about your experience with our customer service. 🥰
We are so happy to hear that you were pleased with your necklace and experience with Edge of Ember. We’re delighted we could help and look forward to being your go-to for jewelry!
Please don't hesitate to reach out if we can help with anything going forward.
Beautiful necklace
Beautiful necklace, great delivery. Was a very well received gift, thank you 🙏🏼
18 september 2025
Antwoord van Edge of Ember
Hi Lucie,
Thank you so much for your review. We love hearing customer feedback, so thank you for taking the time to let us know that your necklace was a well-received gift and arrived promptly. 🥰
We are so happy to hear that you were pleased with your necklace and experience with Edge of Ember. It’s wonderful to hear it brought joy to the recipient!
Please don't hesitate to reach out if we can help with anything going forward.
My earrings are really beautiful
My earrings are really beautiful - brilliant quality and really unique.
The customer service is fantastic.
25 augustus 2025
Review zonder uitnodiging
Antwoord van Edge of Ember
Hi Jen,
Thank you so much for your wonderful review! We’re thrilled to hear that you love your earrings and that you found them unique and brilliant quality. 🥰
It’s also fantastic to know our customer service met your expectations. Please reach out anytime if we can help with anything in the future!
Worth waiting for
The ring I ordered was a customised one and was told I'd have to wait 4 to 6 weeks but it arrived slightly ahead of schedule and I'm thrilled with it.
21 augustus 2025
Antwoord van Edge of Ember
Hi Aline,
Thank you so much for your kind review! We’re delighted that your customised ring arrived ahead of schedule and that you’re thrilled with it. 🥰
It’s wonderful to know we could deliver a special piece that met your expectations. We’re always here for any future orders!
Next level customer service
Excellent service, top quality prouct! Communication is about as good as it gets, with super quick response times.
20 augustus 2025
Antwoord van Edge of Ember
Hi Jon,
Thank you so much for your lovely feedback! We’re thrilled to hear that you were impressed with both the service and the quality of your product. 🥰
We really appreciate your kind words about our communication and quick responses. Please don’t hesitate to get in touch anytime!
No refunds on sale items
I ordered two necklaces in the sale. When they arrive I really liked one but the other did not look like the picture. I could have bought fashion jewellery and it would have been no different.
It took a week to arrive.
I was disappointed to find I could not have a refund only a credit note. I didn’t think this was allowed with distance selling?
I love the necklace I kept
31 juli 2025
Review zonder uitnodiging
Antwoord van Edge of Ember
Hi Stephanie,
Thank you for your honest feedback. We’re glad to hear that you love the necklace you kept! 🥰
We’re sorry that the other item didn’t meet your expectations. Our policy on sale items is noted in our terms and conditions, and we always try to be as clear as possible about this. We truly appreciate you taking the time to share your feedback, as it helps us improve our products and service.
Loved the experience
Loved the experience
I ordered an engraved necklace as a gift for my partner and she loved it so much! Quality seems quite good, but the clasp of the necklace is a bit strong and hard if you have weak nails. While checking out I saw a ear cuff that I couldn't resist to order and it is the best gift I have made myself in a long while (unfortunately I lost it shortly after :().
Highly recommend the brand!
28 augustus 2025
Review zonder uitnodiging
Antwoord van Edge of Ember
Hi Marie,
Thank you so much for your wonderful review! We’re thrilled to hear that your partner loved the engraved necklace and that you enjoyed your self-gift too. 🥰
We appreciate your note about the clasp and will keep that in mind as we continue to refine our designs. Thank you for highly recommending us!
Lovely piece of jewellery
Lovely piece of jewellery, well made
23 augustus 2025
Review zonder uitnodiging
Antwoord van Edge of Ember
Hi Nicola,
Thank you so much for your lovely review! We’re delighted to hear that you’re happy with your jewellery and that it’s well made. 🥰
We’re always here if you need anything in the future!
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