I ordered an initial necklace last November and have worn it daily since then. I absolutely love it and get so many compliments on it. A couple of weeks ago the chain snapped and I emailed their cust... Toon meer
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Lees wat reviewers zeggen
First time ordering from Edge of Ember, took advantage of their 30% off Black Friday sale after eying up a necklace and a bracelet for a while. Pleasantly surprised at the quick delivery, lovely packa... Toon meer
Bedrijf heeft geantwoord
My initial necklace honestly goes with everything, order process was simple and any questions I had, the customer service team was great and quick to respond. Will definitely be ordering more pieces!... Toon meer
I got gifted a stunning bracelet from my partner which I absolutely love. Unfortunately a chain loop came loose and it broke, however Edge of Ember where nothing but helpful. They immediately sent... Toon meer
Bedrijf heeft geantwoord
4,2
Goed
218 reviews
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Beautiful made to order necklace which…
Beautiful made to order necklace which arrived in just 3 weeks! It's a present for
my sister whuch I know she's going to love. Can't wait to give it to her!
7 augustus 2025
Review zonder uitnodiging
Antwoord van Edge of Ember
Hi Lola, Thank you so much for the review. It's so great to hear you have a great experience with Edge of Ember and we truly hope you sister loves her gift.🥰
Please don't hesitate to reach out if we can help with anything going forward.
Fabulous bracelet
Just received the fabulous bracelet I bought for my wife. Very pleased, and a great customer service team too! Will be buying from here again.
15 augustus 2025
Review zonder uitnodiging
Antwoord van Edge of Ember
Hi Matthew, Thank you so much for your review. We love hearing customer feedback, so thank you for taking the time to let us know about your experience with this gift. 🥰
We are so happy to hear that you were pleased with the bracelet for your wife, and that you received great customer service.
Please don't hesitate to reach out if we can help with anything going forward.
Lots of lovely products
Lots of lovely products. Easy to order online. Lovely packaging. Gift for a special birthday so ordeed birthstone bracelet. Beautiful! Recipient loved it.
21 juli 2025
Antwoord van Edge of Ember
Hi Tracey, Thank you so much for your review. We are so pleased to hear the recipient loved their gift and that you enjoyed your overall experience with Edge of Ember. 🥰
Please don't hesitate to reach out if we can help with anything going forward.
Great Customer Service
My daughter and I have bought several pieces over the summer, it has arrived quickly and was beautifully packaged. We wanted to return a couple of items and place new orders which all went smoothly.
We are very happy with what we chose (for ourselves and gifts) and will be buying more in the future.
21 juli 2025
Antwoord van Edge of Ember
Hi Karen, Thank you so much for your review. We love hearing customer feedback, so thank you for taking the time to let us know about your experience with us. 🥰
We are so happy to hear that you've been a repeat customer with your daughter over the summer.
Please don't hesitate to reach out if we can help with anything going forward.
Very helpful and attractive Web site
Very helpful and attractive Web site. Delivery 3 days with Royal Mail, presented in a lovely dark green box. My enquiry about my necklace answered promptly in a helpful and friendly email.
21 juli 2025
Antwoord van Edge of Ember
Hi Barbara, Thank you so much for your review. We are so happy to hear that you had such a great experience with our customer service and that you were pleased with our packaging. 🥰
Please don't hesitate to reach out if we can help with anything going forward.
Tiny, exquisite sparkler
I was surprised at how quickly my single earring was delivered given that I don’t live in the UK. The earring is tiny, but exquisite. I thought at first that it was too small, but stacked with other earrings, it’s perfect. My husband says the earring has a lovely sparkle. I won’t hesitate to buy from E of E again.
15 juni 2025
Review zonder uitnodiging
Antwoord van Edge of Ember
Hi , Thank you so much for your review. We love hearing customer feedback, so thank you for taking the time to let us know about your experience. 🥰
We are so happy to hear that you were pleased with the earring & delivery.
Please don't hesitate to reach out if we can help with anything going forward.
Stunningly beautiful bracelet for my…
Stunningly beautiful bracelet for my daughters something blue on her wedding. Thank you
18 juni 2025
Antwoord van Edge of Ember
Hi Theresa, Thank you so much for your review. We are so happy to hear that you were pleased with the necklace you purchased for you daughter's special occasion. Please don't hesitate to reach out if we can help with anything going forward.
Antwoord van Edge of Ember
Hi Sue, Thank you for the wonderful review! We're so pleased to hear you are happy with your Edge of Ember necklace and can't wait for you to shop with us again.
Antwoord van Edge of Ember
Hi Emily, Thank you for the great review! We're so happy to hear you are pleased with your new Edge of Ember pieces, and that you're impressed by the quality. We hope to hear from you again soon.
I purchased an item and did not like…
I purchased an item and did not like the size of the pendent so returned the item and I did not receive my refund. I was told the parcel was empty. Please everyone be careful when purchasing any items as the service I received was awful 😞
29 november 2024
Review zonder uitnodiging
Antwoord van Edge of Ember
Hi Iffat, Thanks for taking the time to share your thoughts and sorry to hear about your disappointment.
Unfortunately, following a thorough investigation conducted both internally and with our courier partner, we can confirm that your return was received empty, and courier records indicate a successful delivery of an intact package back to us.
We understand that discrepancies can be frustrating, and hope your bank was able to assist you further in resolving any payment concerns.
I bought these earrings as a birthday…
I bought these earrings as a birthday gift and she loves them and so do I. They arrived promptly and they were packaged really nicely. I would definitely buy from this company again
22 april 2025
Antwoord van Edge of Ember
Hi Sheila, Thank you so much for your review. We love hearing customer feedback, so thank you for taking the time to let us know about your experience with this gift. 🥰
We are so happy to hear that you were pleased with th earrings & packaging.
Please don't hesitate to reach out if we can help with anything going forward.
Antwoord van Edge of Ember
Hi Lynne, Thank you so much for your review. We are so happy to hear that you were pleased with the necklace you purchased for you daughter. Please don't hesitate to reach out if we can help with anything going forward.
Fantastic customer service
I absolutely cannot fault this company. I ordered an initial pendant late on Tuesday night with a view for it to arrive on Thursday. I stupidly forgot to check out with next day delivery! I then emailed EOE and explained my problem and as it was still before 1pm they very very kindly sent as next day free of charge - absolutely brilliant customer service. I adore my charm and will wear it every day as it’s the first letter of my sons name :)
Thank you!!!!! I will be coming back x
16 april 2025
Review zonder uitnodiging
Antwoord van Edge of Ember
Hi Lucy, Thank you so much for your review. We love hearing customer feedback, so thank you for taking the time to let us know about your experience. 🥰
We are so happy to hear that you were pleased with your charm & our service and that we were able to help you on this occasion!
Please don't hesitate to reach out if we can help with anything going forward.
Beautiful jewelry :)
I ordered the birthstone necklace for my daughter’s 21st birthday and it was delivered promptly and beautifully packaged :) The deep green of the gift box and wrapping is lovely :) The pendant is a perfect size ( dainty but not flimsy) and the gold is very warm :) I had ordered some Monica Vinader rings for the birthday as well and the colour of the Edge of Ember gold is a really good match :) Will definitely order again!
19 maart 2025
Antwoord van Edge of Ember
Hi Denise, Thank you so much for your review. We are so happy to hear that you were pleased with your necklace and experience with Edge of Ember. 🥰 Please don't hesitate to reach out if we can help with anything going forward.
Amazing Support from EOE
Customer service was super helpful with my issue. My EOE jewelry is fantastic and holds up extremely well. Couldn’t have asked for a better experience.
10 januari 2025
Review zonder uitnodiging
Antwoord van Edge of Ember
Hi Lyndsey, Thank you for the wonderful review! We're so glad our team was able to help you out with your issue & that you've enjoyed your experience with us. 🥰 Please don't hesitate to reach out if we can help with anything else.
Wonderful Customer Service
I needed a gold chain repair within the warranty period and contacted Edge of Ember’s customer service. They responded kindly on the same day and offered me a replacement. The new chain is already with me, professionally wrapped, and with a prepaid label to send back the broken one, which I did today. Everything took less than a week. Very good customer service!
27 maart 2025
Review zonder uitnodiging
Antwoord van Edge of Ember
Hi Mimi, Thank you for the lovely review! We are so happy to hear that you were pleased with your replacement and with your experience with Edge of Ember. We really appreciate you taking the time to review and hope to hear from you again soon! 🥰
poor customer service
I exchanged my necklace when I returned it for a different one, have had no tracking or postage information. No response to emails. Poor customer service.
17 februari 2025
Antwoord van Edge of Ember
Hi Rachael. Thank you for taking the time to leave a review, I can see that the team were in touch with you via email to resolve this. If you would like to discuss further we are happy to help at hello@edgeofember.com
I ordered a necklace with a January…
I ordered a necklace with a January birthstone for my daughter it is beautiful. Delicate and contemporary. It was in a lovely box and I ordered the gift bag and it looked great. My daughter was so pleased she loves it. It arrived within a few days. Fantastic.
20 januari 2025
Antwoord van Edge of Ember
Hi Natalie,
Thank you so much for your lovely review. We’re thrilled to hear that the January birthstone necklace was a hit with your daughter and that the packaging and gift bag made it even more special. 🥰
We’re so happy everything arrived quickly and that your daughter loves her gift! Please don’t hesitate to reach out if we can help with anything in the future.
Perfect!
Arrived in plenty of time and was the most perfect 30th birthday gift for a dear friend. Thank you!
20 januari 2025
Antwoord van Edge of Ember
Hi Mia,
Thank you so much for your kind words! We’re delighted to hear that the necklace was the perfect 30th birthday gift and that it arrived on time. 🥰
It’s wonderful to know your friend loved it. Please reach out anytime if we can help with future gifts!
Antwoord van Edge of Ember
Hi Jordan,
Thank you for taking the time to leave us a review! We’re so glad to hear that you had a great experience with our customer service and that your order arrived promptly. 🥰
We truly appreciate your feedback and are here to help anytime you need.
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