Edge of Ember  Reviews 

218
•
TrustScore 4 uit 5

4,2

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Beoordeeld met 5 van de 5 sterren

I ordered an initial necklace last November and have worn it daily since then. I absolutely love it and get so many compliments on it. A couple of weeks ago the chain snapped and I emailed their cust... Toon meer

Beoordeeld met 5 van de 5 sterren

First time ordering from Edge of Ember, took advantage of their 30% off Black Friday sale after eying up a necklace and a bracelet for a while. Pleasantly surprised at the quick delivery, lovely packa... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

My initial necklace honestly goes with everything, order process was simple and any questions I had, the customer service team was great and quick to respond. Will definitely be ordering more pieces!... Toon meer

Beoordeeld met 5 van de 5 sterren

I got gifted a stunning bracelet from my partner which I absolutely love. Unfortunately a chain loop came loose and it broke, however Edge of Ember where nothing but helpful. They immediately sent... Toon meer

Bedrijf heeft geantwoord

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4,2

Goed

TrustScore 4 uit 5

218 reviews

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3 sterren
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1 ster

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4,2

Alle reviews

(218)

27 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Oh my days what a complete…

Oh my days what a complete disappointment...having waited patiently for my earings to arrive...which they did in good time and to the day ....I was extremely dismayed to find firstly only 2 earings 1 hoop and 1 stud when iam certain 2 hoops were ordered so not only more expensive than I first thought I will now need to order another pair or single hoop...this I would not mind but the stud is that small I had to look twice to see it in the box and to be honest the hoop is no bigger than a 5 pence piece...not as envisaged and could have got a lot more for my money elsewhere....lessons learnt

7 maart 2024
Review zonder uitnodiging
Logo Edge of Ember

Antwoord van Edge of Ember

Hi Sue,
Thank you for taking the time to leave a review and we are sorry to hear that you were disappointed with your purchase. We'd be happy to assist in resolving this for you if you would like to email us: hello@edgeofember.com

Beoordeeld met 5 van de 5 sterren

It was my first time ordering from Edge…

It was my first time ordering from Edge of Ember and they did not disappoint!
I’ve bought the Victoria Textured Large Hoops in gold. They are very light to wear which was so important to be, considering the hoop is large, they’ve made of quality metals and look fantastic! I will be ordering again from them

22 januari 2024
Beoordeeld met 5 van de 5 sterren

Beautiful jewellery

I wanted to buy my daughter a special piece of jewellery for her 21st birthday and saw this company on Instagram. After looking at several items I decided on a beautiful initial necklace with her birthstone- blue topaz. It arrived within a few days later and I'm delighted with it

20 december 2023
Beoordeeld met 5 van de 5 sterren

Good customer service

Very nice earrings. Little difficult to put them in but when get to use it, they look fabulous. Very good costumer service

20 november 2023
Beoordeeld met 4 van de 5 sterren

Huggies!

Lovely earrings!
First time I'd bought Huggies and I did find them rather difficult to put in as the pin isn't straight as with stud earrings! However I persevered and they look good!

20 november 2023
Beoordeeld met 1 van de 5 sterren

Very very poor service with failure of…

Very very poor service with failure of integrity. I had ordered an exchanged and was advised for 3 weeks over emails it was being processed, mind they held £220 of my money this whole time (before Christmas), to be told they dont have the item in stock. No longer can gift my present for Christmas and is a bit late now to order from more trusted sites. Really sad to see a beautiful jewellery brand failing by lack of good service.

8 december 2023
Review zonder uitnodiging
Logo Edge of Ember

Antwoord van Edge of Ember

Hi Andrea, I'm sorry to hear about your experience with the returns process, it is not the usual level of customer service we strive to deliver. There was an issue with a restock during that period, which is now resolved.
Please check your inbox for an email from us!

Beoordeeld met 1 van de 5 sterren

Faulty Item - No response from Customer Service

The item I bought was faulty, spent over £800 for my wifes 40th. Have sent multiple emails and used their website and chat bot service asking for assistance to replace or repair the item as they offer a guarantee and they have not responded. Poor customer service.

5 december 2023
Review zonder uitnodiging
Logo Edge of Ember

Antwoord van Edge of Ember

Hi Craig, Thanks for reaching out and sorry to hear that you have not received our replies. Would you be able to check your spam folder in case they have ended up there so that we can get this resolved for you? This will be covered under our 2-year product warranty and we will get this resolved for you. Best, Charli

Beoordeeld met 2 van de 5 sterren

Nice thin rings

Update: “gold” color stained to orange/brown tint. I had the same discolouration on Studex earrings I bought for £4, not something I expect when paying £240

Really liked this solid gold Constellation Diamond Ring. It’s very thin and looks nicely coupled with my other ring.

I’m not an expert to say if gold and diamonds are genuine, shop doesn’t provide any certificates.

Also prices in UK for gold are surprisingly much higher than I bought in Poland before.

20 oktober 2023
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Jewellery review

Service and delivery from Edge of Ember was first class. The jewellery item I ordered was slightly smaller than I expected although it was of excellent quality and well received as a present.

18 september 2023
Beoordeeld met 5 van de 5 sterren

Top jewellery

Great products, great costumer service, beautiful packaging and overall I dear to say exceptional quality.

18 september 2023
Beoordeeld met 4 van de 5 sterren

Lovely Alphabet Necklaces

Lovely Alphabet Necklaces

I've always loved the jewelleries by Edge of Ember. Had an alphabet necklace with my son's initials for 3 years and absolutely loved it. Didn't take it off much so it went through sweats and showers and the coating is coming off so I got a new one. Would be nice if there is some kid of renewing service so it doesn't have to go to waste.
Still one of my favourite piece of jewelleries indeed.

19 september 2023
Beoordeeld met 5 van de 5 sterren

Love Victoria's Pieces!

I found out about EOE from Victoria McGrath's Youtube, i love all of the pieces from her collection, but purchased the malachite drop earrings and they're just as beautiful in person! Hope to get more pieces eventually.

19 september 2023

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