Communication was excellent and products value for money. Received items within 5 days Sydney to Sunshine Coast- speedy delivery with Auspost- never had that before.
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Lees wat reviewers zeggen
The website is efficient and easy to use.the service has been great,I have bought several products from Edison’s over the last few years and found most of them are good DIY quality but, they must be t... Toon meer
Bedrijf heeft geantwoord
So responsive. Very shortly after placing my online order it was packed and dispatched. Made it from Sydney to my address (outer Melbourne ) in a little over 48 hours so the whole logistics system is... Toon meer
Bedrijf heeft geantwoord
The shopping experience was quick and easy and worked efficiently. However, Startrack let you down badly, they missed the same day delivery that I paid for, Thursday. I did not receive the parcel unt... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are a fast-growing online retailer of home, garden and outdoor machinery products. Our products range from lawn mowers and chainsaws to wood chippers and log splitters! Established for over 10 years, we are one of Australia's leading and fastest-growing e-commerce companies. Our success has seen us featured in BRW fast-starters, Sydney Morning Herald, A Current Affair and Sunrise. We’re the Aussie underdogs taking on the big retailers. Since 2006, our Sydney based company has helped over 1 million Aussies save hundreds of dollars on garden machinery tools by cutting out the expensive middlemen and going directly to the manufacturer. We have shipped over 2 million products across Australia, currently employ over 150 staff and operate a massive logistics network with warehousing covering more than 20,000 square metres. You could say that we’re a bigger, stronger and faster version of ourselves.
Contactgegevens
2 Costello Place, 2147, Seven Hills, Australië
- 02 8667 7842
- support@edisons.com.au
- edisons.com.au
4,6
Uitstekend
669 reviews
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Great range of products at affordable…
Great range of products at affordable prices with very quick delivery.
28 april 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi June,
Thanks a ton for the awesome review! We’re really glad you found what you needed at a great price—and that it got to you fast. We’re all about keeping things simple, affordable, and quick, so it’s great to hear that came through. Hope to see you back again soon!
Regards, Jim
I bought a battery powered mower from…
I bought a battery powered mower from Edison’s over a month ago and it worked for 15 minutes and then wouldn’t start again. I asked for a full replacement or refund due to it being a major fault which they refused and said they reserved the right to fix it. After returning it to their warehouse ourselves they sent an email saying they try to have things assessed and finalised within 6 business days. That was over 3 weeks ago. I emailed them several times asking what was happening without a response. I then raised a case with PayPal and Edison’s offered a replacement saying to accept their replacement offer. There was nowhere in PayPal that I could accept the offer so I escalated the case with PayPal and then Edison’s offered a refund but I had to provide shipping tracking information showing proof of return. Edison’s knows full well that we returned the item ourselves, so now I’m jumping through hoops to get the refund. This company claims ‘Our aim is 100% customer satisfaction with our products and services.’ but that is a far cry from what I’ve experienced. I wouldn’t recommend this company to anyone and would give them zero stars if I could.
28 maart 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Fran,
We’re sorry to hear you were disappointed with your experience, and we appreciate you bringing this to our attention.
While we understand your frustration, we’d like to clarify that our team followed our standard warranty and returns process in line with Australian Consumer Law.
In this case, the mower was returned for assessment, and once it was confirmed to have a major fault, we offered a resolution, including a replacement.
Initially, we agreed to offer a replacement for the faulty mower, which you accepted.
However, when you escalated this case to PayPal and opened a Chargeback Case against us, we were required to follow PayPal’s standard procedures.
This includes requesting proof of return before proceeding with a refund. While we understand this added inconvenience, it’s a requirement set by PayPal when processing claims.
We understand this step caused some additional inconvenience, and we truly regret any confusion it may have caused.
We are actively working internally on resolving this matter as quickly as possible
Thank you again for your understanding, and we’re committed to ensuring that this is fully resolved.
Best regards,
Antonette
Social Media Team
delivery very fast
25 april 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Warren,
We’re pretty sure our delivery team has superpowers. Glad it made it to you fast! If you need anything else, don’t hesitate—we're always here, ready to assist!
Regards, Jim
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Jacob,
Love to hear it! We try to get gear in your hands fast so you can get to work (or play 😉) without the wait. Appreciate you taking a moment to drop a review—let us know if you ever need anything else. We’ve got your back!
Regards, Jim
Terrible experience with Edisons (Seven…
Terrible experience with Edisons (Seven Hills). I bought a lawnmower that developed a major fault – the handles bent and the mower randomly lost power. Under Australian Consumer Law, I’m entitled to a full refund for a major fault, but Edisons refused and instead tried to push a repair, then a delayed replacement, and finally a store credit – none of which I agreed to.
Despite clearly stating I wanted a refund and quoting the law, they continued to ignore my rights. I’ve now been without a mower for over a month, and they still haven’t resolved it.
Their customer service has been shocking. I called over 45 times with no answer, had to chase them repeatedly, and only got meaningful responses after I posted a bad review. That tells me they care more about their image than doing the right thing.
They offered me a store credit as a “solution,” but that’s not what the law allows unless I agree to it. I don’t want anything more from this company—I want my money back to buy something reliable elsewhere.
I will be reporting this to Fair Trading, as this company is clearly ignoring their obligations under consumer law. If you’re thinking of buying from them, be warned—if something goes wrong, expect delays, excuses, and a fight to get what you’re legally owed.
Response to your reply
I ask for a refund at the start which is my right and you denied it for other options that didn’t loose you money first.
The hoops I had to jump through to get my refund was stupid . It took to me telling you I was reporting you to get you to agree to it
Avoid.
23 april 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Tim,
We understand your disappointment regarding the fault, the handling of your request, and the delay in resolution. We apologise for the frustration and inconvenience this has caused you.
We want to clarify that the initial resolutions offered, such as repair and replacement, were provided in accordance with the terms and conditions of the warranty applicable to your purchase. Our standard process, aligned with the Australian Consumer Law (ACL), involves assessing faulty items to determine the most appropriate course of action under the warranty guidelines.
However, we acknowledge your preference for a full refund and your reference to the Australian Consumer Law. We have since reviewed your case and are pleased to confirm that we have successfully processed a full refund for your lawnmower. You should see the funds reflected in your account.
We apologise for any inconvenience and frustration caused by the initial handling of your claim and the delays you experienced in communication. We are taking your feedback regarding our customer service seriously and are actively working to improve our response times and ensure a more seamless experience for our customers.
We value your business and are committed to ensuring customer satisfaction. We hope that the successful completion of your refund demonstrates our commitment to resolving this issue for you.
Regards,
Antonette
Social Media Team
Negotiating their website for spare parts
Needed replacement parts for my diesel generator purchased from them around 5 years ago. I'm not overly tech savy but I manage. Found their website almost impossible to navigate... searches weren't seemingly related to key words like 'spare parts', 'contact phone number'. Finally got a 'contact us' page that I filled in but it ran loops. I don't know if it actually got to them as there was no verification message.
Previously I had tried to contact them about a replacement battery for the same generator with similar results, except then I found their phone number, only to be told they didn't have them. The cold crank requirements and physical dimensions of the original battery made it extremely difficult to source. Also, I initially paid for the generator (about 74Kg) to be delivered to my door. The company they used did not deliver to my (rural) area & it even though it had a contact phone number on the label, it sat in a transfer facility for several days. I had a dreadful time then too contacting Edisons. I finally located it myself & traveled over 80K to collect it as my builder needed it.
Buyer Beware
22 april 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Cat,
We appreciate you taking the time to share your feedback regarding your experience. We understand your frustration with navigating our website and the difficulties you encountered in trying to source replacement parts and a battery for your diesel generator.
We want to assure you that we take your comments seriously and are looking into the issues you raised. We have tried to reach out to you to request further information so we can investigate these matters more thoroughly and understand the specifics of your generator model and the parts you require. Unfortunately, we haven't yet received a response.
To help us assist you further, could you please provide us with some additional details regarding your generator and the specific replacement parts you are looking for? This information will allow us to check our current inventory and explore potential solutions for you.
Alternatively, you can also reach out to our dedicated support team directly at socialmedia@millstrading.com.au. They will be happy to assist you with your queries and work towards a resolution.
We value your business and are committed to improving our services. We hope to hear from you soon so we can address your concerns effectively.
Regards,
Antonette
Social Media Team
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi normpaiprimus.com.au,
We’re so glad everything was easy from start to finish—that’s exactly how we want every customer experience to feel. Thanks for choosing us, and for taking the time to drop this review in. We’ll be here when you're ready for your next smooth shopping moment!
Regards, Jim
DONT BUY A PUMP FROM EDISONS!
DONT BUY A PUMP FROM EDISONS!
The absolute WORST customer service ever exp. Edisons description of pump was a replacement for honda & many other brands all specs were a match 4 my honda engine, but they didnt show casing mount size. Recieved pump the mounting casing was diff (no specs provided) Explained that pump was wrongly described & Darren told me the pumps they sell only fit there machines BLATANT LIE, then would ignore every question over 6 emails, only answer was You no longer want yr item so under our Change of mind policy Store credit +20% restock Fee = -$80.
How dare a company advertise a pump to suit many brands & when it doesnt refuse to answer questions otherwise they would have to admit being in the wrong.They are deceptive & I encourage everyone who has been ignored or lied to, please join me & make a complaint to the ACCC.
10 april 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Karl,
We appreciate you for taking the time to share your feedback regarding your recent pump purchase from Edisons. We understand your frustration that the pump did not fit your Honda engine, and we sincerely apologise for any negative experience this has caused.
We have carefully reviewed your order and the details you provided in your review and subsequent communications. We understand that the product description indicated the pump was a replacement for Honda and other brands and that the specifications appeared to match your engine. We also acknowledge that the casing mount size was not explicitly detailed in the listing.
While the pump you purchased, model PRWPMPIARB250, may be compatible with some Honda units based on certain specifications, compatibility can also be affected by specific dimensions, including the casing mount size. As such, while we aim to provide comprehensive information in our listings, it is the customer's responsibility to ensure all critical dimensions match their existing equipment before making a purchase, especially when considering aftermarket parts.
We generally advise customers that while a product may be listed as compatible with certain brands, we cannot guarantee exact fitment without confirming all relevant specifications and dimensions against their existing equipment.
As previously communicated, since the issue is related to compatibility based on dimensions that were not explicitly stated as a guaranteed match in our listing, this situation falls under our "Change of Mind" policy as outlined in our Terms and Conditions. This policy involves a store credit for the item's value minus a restocking fee, as outlined here: https://www.edisons.com.au/customer-service#returns
We want to assure you that we strive to provide accurate product information. If you have any further questions, please do not hesitate to contact us at socialmedia@millstrading.com.au, and we will be happy to assist you.
Regards,
Antonette
Social MediaTeam
Great fast delivery and impressed with…
Great fast delivery and impressed with price and quality
11 april 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Colin,
Thanks a bunch for the lovely review! We're so glad you were happy with the fast delivery and quality—great value is what we aim for. Hope to have you back again soon!
Regards, Jim
Quality product delivered in short…
Quality product delivered in short amount of time.
7 april 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Phillip,
Thank you so much for your kind review! We’re delighted to hear you’re satisfied with both the quality of the product and the quick delivery. It’s always our goal to provide top-notch service and fast, reliable shipping, and we’re glad to know we met those standards for you. We truly appreciate your feedback and look forward to serving you again in the future!
Regards, Jim
Prompt delivery and good product
Easy online checkout, prompt delivery and well priced good quality product.
3 april 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Mike,
Thank you for the awesome review! We’re thrilled that you found our online checkout easy, enjoyed fast delivery, and are pleased with the quality of the product. We always aim to offer great value, and it’s wonderful to hear that we hit the mark for you. Your satisfaction means a lot to us, and we can’t wait to serve you again in the future. Thanks for choosing us!
Regards, Jim
Great products
Great products. As described . Delivery within 5days . Great communication.
4 april 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Gillian,
Thank you for the wonderful review! Our team works hard to ensure everything meets your expectations, and it's great to know the delivery and communication were on point. We truly appreciate your support, and if you ever need anything else, don’t hesitate to reach out. Thanks again for choosing us—we look forward to serving you again soon!
Regards, Jim
Great looking product and brilliant…
Great looking product and brilliant service. Delivered within 48 hours.
Thanks Edisons
4 april 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Lyn,
Thank you for the amazing review! We're so glad you're happy with both our product and service. Fast delivery is always a priority for us, so it's fantastic to know it made a difference. We appreciate your support and look forward to serving you again in the future. Thanks for choosing Edisons!
Regards, Jim
Telescopic dry wall sander clearance.
Have been contemplating purchase of a telescopic dry wall sander for a whille, lo and behold Edisons had one on discount. Purchased Tuesday at 16:45, and it arrived Thursday from Sydney. Great service and just the incentive I need to complete some maintenance projects I've been putting off.
1 april 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi John,
Thank you for the fantastic review! We're so glad you decided to purchase your telescopic drywall sander from us, and it's awesome to hear that it arrived quickly—just when you needed it! We always strive to provide great service, and it's great to know that it helped inspire you to get those maintenance projects done. If you ever need anything else in the future, don’t hesitate to reach out. Best of luck with your projects, and thanks again for choosing Edisons!
Regards, Jim
A Total Disgrace – Avoid Edisons and Their Faulty Electric Mower at All Costs!
I rarely leave reviews, but this experience was so outrageously bad that I feel obligated to warn others. I purchased an electric lawn mower from Edisons, and it worked a grand total of three times before completely dying. It became an overpriced piece of scrap metal overnight.
I contacted Edisons' support team immediately, provided clear evidence of the fault—including photos and videos showing the mower refusing to start—and still, they refused to send out a replacement. Their customer service was slow, dismissive, and downright insulting after we asked for a replacement or refund. They acted like I was trying to scam them instead of acknowledging they sold me a defective product.
For a company that prides itself on innovation and reliability, this is a shocking level of incompetence and disregard for the customers experience. A product that breaks after just three uses is bad enough, but to be stonewalled and ignored when seeking a replacement or refund is unforgivable.
Do yourself a favor: spend your money elsewhere. This mower was a complete waste of time, money, and trust. Edisons has lost a customer for life, and I’ll be warning everyone I can to steer clear of this sham of a company!
10 maart 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Jamie,
We are sorry to hear about your experience with your lawn mower.
Upon reviewing your case, we see that on March 14, 2025, our support team advised you to return the mower to our service centre for inspection and repair under warranty. We understand that you have been dealing with a family-related situation, which has delayed the return, and we appreciate you informing us of this. We want to assure you that we are still ready to assist you as soon as you are able to send the mower.
It is disheartening that you felt our service was slow, dismissive, and insulting. We have reviewed the email and confirmed that our team followed our standard troubleshooting process, which includes guiding customers through the basic troubleshooting steps outlined in the product manual. This is a standard procedure, as many common issues can be resolved without needing to return the equipment, saving our customers time and effort from sending back the product to us.
We are committed to providing quality products and excellent customer service.
Regards,
Jay
Got what I ordered
Got what I ordered, paid for quick delivery and received it promptly.
19 maart 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Adam,
Thank you for your great review! We're glad to hear that your order arrived promptly as expected. We appreciate your feedback and look forward to serving you again in the future!
Regards, Jake
Thank you Edisons.
From ordering to delivery, everything went fine, good communication. Happy chappy 👌.
19 maart 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Allan,
Thank you for the awesome review! We're so glad to hear that everything from ordering to delivery went smoothly and that our communication was up to your expectations. We truly appreciate your kind words and are so happy you're a "happy chappy"! 😊 Looking forward to serving you again in the future!
Regards, Jake
Quick and hassle free purchase
Quick and hassle free purchase! Awesome company to deal with. Will definitely deal with Edison’s again in the future. 5⭐️⭐️⭐️⭐️⭐️
8 maart 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi jjp jjp,
Thank you so much for your amazing feedback! We're thrilled to hear that your purchase experience was quick and hassle-free, and that you had a positive interaction with our team. Your 5-star rating means the world to us! We're so glad to have earned your trust and are excited that you'll be choosing Edison’s again in the future. We look forward to providing you with excellent service once more. Thanks again for your support! ⭐️⭐️⭐️⭐️⭐️
Regards, Jake
Delivery was very prompt and very…
Delivery was very prompt and very courteous driver. Product was exactly what l needed.
13 maart 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Gordon,
We truly appreciate your positive feedback! It's fantastic to hear that the delivery was both prompt and that our courier driver was courteous. We're also thrilled that the product was exactly what you needed. Customer satisfaction is our top priority, and it’s always rewarding to know we’ve met your expectations. Thank you for choosing us, and we look forward to assisting you again soon.
Regards, Jake
On line excellence
The service from Edison’s was nothing short of brilliant. The generator was everything they said and arrived on time and in perfect condition. Couldn’t ask for a more satisfying experience.
12 maart 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Brian,
Thank you so much for your wonderful review! We’re so glad to hear the generator arrived on time and in perfect condition. Your satisfaction means a lot to us, and we’re excited to have provided you with such a great experience. We can’t wait to serve you again!
Regards, Jake
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