Order number on TikTok shop: 576870693779970625 Absolute fraud of a company! I returned an order via fully tracked delivery service via Royal Mail to seller’s address given to me. Proof provided wi... Toon meer
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Lees wat reviewers zeggen
Absolute gimp on Tiktok shop with glasses, rude as anything. Asked about his concerning amount of bad reviews and clearly didn’t like that… Almost 1 in 3 reviews mentions a TV turning up smashed and t... Toon meer
Ordered iPad online during New Year holiday. Order confirmed and money taken from bank account. When nothing else heard for 2 days, emailed eFones who quickly replied and offered apologies for delay... Toon meer
Disappointed that item, an outdoor 4g aerial, had clearly been previously opened. It was not factory sealed and clearly the internal packaging had been replaced. The unit was as new, but I... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Shop the latest mobile smartphones with the price sliced into three at eFones with Klarna. With many Android phone brands on offer, including Huawei, Honor and Realme. Offering the latest software and technology in a wide variety of models and colours.
Contactgegevens
Unit 1143, Silverstone Park, Silverstone , NN12 8FU, Northamptonshire, Verenigd Koninkrijk
- 01327 858 918
- customerservice@efones.com
- efones.com
2,7
Slecht
598 reviews
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
They have some of the worst mobile…
They have some of the worst mobile phones for sale which they don’t have a clue about.
28 november 2024
Review zonder uitnodiging
Antwoord van eFones.com
Thank you for leaving feedback! We are sorry to hear of your experience with us. Please feel free to contact us through TikTok so we can look into this for you!
Refused to help despite buying with…
Refused to help despite buying with them on Amazon UK and confirmed by HUAWEI UK. All I want is simply an updated firmware version. Livewire telecom is the parent company of eFones UK.
Response from HUAWEI:
Based on the serial number that you had provided us I was ab le to check for more information regarding your routers.
The router with the serial number 5NH7S22505000066 was purchased from Livewire Telecom Limited and it is a BUYOUT. This means that the third-
party retailer had purchased the devices from us in bulk and al so has all the warranty rights. You will have to contact Livewir e since they are the one who provide you with more informatio n on the updates release.
The second router with the serial number 5NH7S22505000323 was purchased from China region and as much as we would like to assist you we cannot offer any information. We are offe ring assistance only for devices manufactured and located in the UK region.
I will also want to point out that the updates are released by the network carriers.
16 februari 2024
Review zonder uitnodiging
Phone ordered through Tiktok, received empty box
Ordered a phone through tiktok shop,
Empty phone box was delivered 2 days after. Returned box and requested refund.
Message from seller: Return came
back to us empty with no device in the
box. We cannot refund for a device we
do not have here with us. Please
dispute with TikTok.
I can also not return a device which has never been received. Disgraceful reply from a clearly shady company.
Buy from them with extreme caution, or avoid buying with them at all.
16 oktober 2023
Review zonder uitnodiging
Antwoord van eFones.com
Thank you for your feedback, we can only apologise for your negative experience with us.
We direct customers to contact/dispute with TikTok when an order is shipped from their warehouse instead of ours. Please contact us so we may resolve this for you.
Fantastic service very happy with it…
Fantastic service very happy with it would highly recommend to anyone from ordering to there engineers great to deal with.Efone Tipperary Town my review is about.
31 mei 2023
Review zonder uitnodiging
Sacha from customer service
Sacha from customer services was brilliant and made my interaction with eFones a pleasure to do business with.
Communication , customer service and respect was in abundance.
My issue was resolved swiftly and I was updated by Sacha at every point if my journey.
Thank you Sacha and eFones for the great service I was provided.
27 februari 2023
Review zonder uitnodiging
Brought a phone off tiktok
Brought a phone off tiktok. Has not arrived after two weeks. Been refused a refund twice by this company. They don't respond to my messages. Shocking company. DO NOT BUY OFF THEM. CRAP
18 februari 2023
Review zonder uitnodiging
Antwoord van eFones.com
Please accept our apologies on behalf of tiktoks delivery service for your negative experience, please get in touch so that we can resolve this issue for you.
Antwoord van eFones.com
Thank you for your kind words! We're glad you're happy with our product/service
Fast delivery but the customer reply…
Fast delivery but the customer reply could be faster. (Took 5 days to reply so I had to keep chasing).
16 juli 2022
Antwoord van eFones.com
Thank you so much for taking the time to leave us a rating.
Amazon seller cheaper direct
Simply perfect, originally found on Amazon but direct was £30 cheaper. 2 days to arrive
9 juli 2022
Antwoord van eFones.com
Thank you so much for taking the time to leave us a 5-star review.
Quick service,frequent delivery updates
3 juli 2022
Antwoord van eFones.com
Thanks for the awesome review, We work hard to meet customer expectations, and we’re happy to hear we hit the mark for you!
The router arrived OK
The router arrived OK, as described, on time - thanks very much.
INFO....
Date of original post: 24 June 2022
Date of reply: 28 March 2023
24 juni 2022
Antwoord van eFones.com
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Bought ghd straighteners
Bought ghd straighteners, the price was great and delivery was on time and I was kept informed throughout
15 juni 2022
Antwoord van eFones.com
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
GHD platinum plus
Bought some GHD platinum plus straightners for a great price - about £70 less than other sites. Very pleased with my purchase & fast shipping.
11 juni 2022
Antwoord van eFones.com
Thank you for the 5 star rating! We hope to see you again
I never received the phone.
I never received the phone as my order was cancelled, it took them 2 days to decide that they had insufficient stock, even though it was available to order. They did send me my refund though. Don't think I'll order of them in the future.
23 mei 2022
Antwoord van eFones.com
Hi, Please accept our apologies that you were not satisfied with your experience on efones regarding your order. We are glad to hear that you received your refund and can only apologies again for this experience.
Order cancelled without any notice
Order cancelled without any notice
Don’t recommend this company
22 mei 2022
Antwoord van eFones.com
Hi, please accept our apologies that you were not happy with your experience. Unfortunately your order was cancelled as our system flagged the order as fraudulent. If you would like to place the order again using a different payment method we would be more than happy to look over this for you.
Would definitely use again
Excellent price, easy to order, free next day delivery. Everything exactly as promised. I would definitely use again
22 mei 2022
Easy Purchase happy with the product.
20 mei 2022
Absolutely delighted with the device…
Absolutely delighted with the device and the delivery time was excellent as well. Thank you!
10 mei 2022
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