Evergreen Credit Union Reviews 393

From my initial inquiry to securing a membership and vehicle loan (at a very competitive rate!) the process was smooth and easy. But the folks I dealt with (Casey and Chelsey) were outstanding. Quick and helpful replies and very great to work with. For the vehicle loan Chelsey made the preapproval process right through picking up the check about as easy as it can get. She even worked with the dealership on my behalf to keep them straight.

She was wonderful a true joy to speak with and she answered my questions in a professional manner.

She was patient and informative. Very good at what she does.

I’m new to Evergreen Credit Union, I could not be happier to be part of this wonderful financial institution!

I was experiencing some issues with your on online portal and so I went into the Windham office and Jennel Berry was amazing she figured out what the problem was and fixed it and had me out the door in no time.

Paul helped me with a question I had about CDs. Friendly and efficient. Very much appreciated!

Today I had one of the best customer service experiences ever at EGCU. It was found my debit card had been compromised and needed to be replaced. I went to the credit union on Broadway in South Portland and as I stood there waiting for a new card I had a great conversation with both the teller working on my issue and another who was waiting for customers. Both were so professional, courteous, and genuinely kind. Not because that's their job but because they sincerely cared and it was apparent. Later at home I had to make a call back to the CU due to an issue updating a site with recurring billing using the new card. I experienced exactly the same level of attention and caring. There came a point where I was so overwhelmed and moved by this I asked who to reach out to there so I could be sure they received my gratitude. I have been a loyal EGCU customer for over 20 years. If anyone asked me to recommend a place to do their banking EGCU is unmatched. When I dealt with staff today I wasn't being waited on at a business. I felt like I was part of a family. Kudos to Evergreen Credit Union for providing stellar customer service and showing just how much they care about their patrons!

Chelsey was very helpful and clear. There where no surprises in regard to documents needed.
A very efficient process

As a first time loaner it was made very easy and enjoyable.

I financed my new vehicle and had an amazingly easy experience. Isaiah made the process easy... thanks so much!!

Chealsy was amazing and very helpful
Very happy with the whole experience

Chelsey was detailed and super friendly! She made it a very easy experience. I’d definitely recommend Evergreen to anyone!

This was the most hassle free loan I have ever taken out.
The staff had everything done with just a few phone calls. When I went in to sign the paperwork,I was in and out in just about 10 minutes. There staff is on there A game.

I stopped in to update my address and ended up getting a low rate credit card and my car loan was transferred to Evergreen so I am saving $25 a month on my car payment! Thank you Chelsea!
Kelly P.

My husband and I were able to open the required account and have our loan processed in a timely manner.

Applied and closed on a loan and opened two accounts in a timely manner. Easy, helpful, friendly and professional made this a great experience.

Our loan officer, Chelsey was awesome! She was always responsive and kept us in the loop every step of the way. She made the process simple and stress free. Thank you, Chelsey and Evergreen!

The customer representative was very helpful with our questions and the process of opening up our accounts and credit cards. The facility was cheerful and staff also friendly. We felt confident with our decision making the move to this credit union.

Heidi was extremely helpful through the process with me being in a tough time crunch. She made everything run as smoothly as possible for my situation and I am incredibly grateful. Thanks Heidi!