Evergreen Credit Union Reviews 393

If there were a Hall of Fame for credit union professionals, Christy Theriault would already have her own wing. From the moment I connected with her, I knew I was in the hands of someone truly extraordinary. Christy isn’t just a loan support specialist, she’s a superhero, armed with compassion, brilliance, and dedication.

Her response time is flawless, her knowledge is encyclopedic, and her patience is Saint-like. Christy has guided me through different processes with such grace and clarity that I felt like I was being personally escorted through a VIP experience. She has anticipated every question before I even asked, and her ability to simplify complex information is nothing short of magical.

But what truly sets Christy apart is her heart. She treats members like they matter, and acknowledges the emotional impact some situations can cause, while also remaining professional. You can feel her genuine care in every interaction. She doesn’t just help you with your loan, she empowers you, educates you, and makes you feel like your financial goals are not only achievable, but inevitable.

If you’re lucky enough to work with Christy Theriault, prepare to be wowed. She’s the gold standard of customer service, and my credit union is infinitely better because of her. Give that woman a bonus, a trophy, and a parade—she deserves it.

Jenn Perreault was fantastic.She was professional, knowledgeable, and wahelpful. I would reccomend Evergreen.

I've been a customer of evergreen credit Union for 30 years. They have excellent customer service. I've never had a bad experience. Highly recommend them

Chelsey was an absolute pleasure to deal with!! She was on top of everything and made this process amazingly smooth! Her personality and professionalism is top notch!! You have a good one there! And a special shout out to Heidi Vickery! I truly can not say enough...she is amazing!

Anne was delightful, personable, knowledgeable, and helpful. She is definitely an asset to the organization and its members.

Rachael in the Windham office has also been very helpful working through the financial issues before, during, and after the passing of Colette Day.

I worked with Casey Dunton‑Cross to take out an auto loan and she was so patient and helpful. She texted me throughout the process and made sure that I was able to purchase my car. On top of that, the rate was very competitive. I highly recommend Casey and Evergreen!

I do not remember the young ladies name that helped me, but she went above and beyond to make sure I had the answer I needed.

I have been going between Direct TV and AT&T over a payment made in June via automated payment system with no luck and much frustration. Direct TV insisted a refund was given directly back to my share draft acct, and also told me I had to take it up with AT&T even though my bank statement was proof Direct TV received payment. After a 3 hour ordeal with no resolution, Bailey @ EGCU was kind & patiently listened to my issue and immediately took over this case. Maybe EGCU will have better luck going up against these 2 big conglomerates ! Thank you Bailey, true example of excellent customer service experience with this credit union.

Cassey was so helpfull! She made the whole process very simple. I've been with EGCU for over 20 years and never a complaint!! They're awesome 👌

Loved the easy virtual application. Rachel was right on it and related to my questions quickly.

We recently bought a home in Maine and Sarah was such a blessing to work with. The rates they were offering were better than any other offered and the process went very smoothly. Sarah was very helpful through everything and was always available to answer our questions. We would highly recommend their services to anyone. Sarah is very knowledgeable, patient and just a genuine soul to work with!

Getting scammed via cc is stressful and Rebecca helped me to navigate how to dispute this issue and made it easy and stress-free. Thank you for all of your kind assistance :)

I had never performed a wire transfer and was nervous about messing it up when transferring funds for a closing! The bank staff did s wonderful job walking me through the process and making sure everything was correct and accurate!

EGCU staff are always professional, friendly and helpful.

I had such a pleasant experience working with Denise M. at The Scarborough Branch. She was very professional but down to earth at the same time. Because of her I’m permanently changing over to Evergreen CU.

I dealt with Bailey and she is awesome. Great customer service, great personality.
She is truly an asset to your company.
I know she worked in another department for a while and I missed working with her. Glad she is back.

I’ve used Evergreen CU for multiple recreational vehicle loans. I had concerns that buying a used RV out of state was going to be complex, but Happy A. and the team at Riverside in Portland made the experience extremely easy. They are thorough and very helpful!

Quick, easy, professional and friendly. Did I say quick? Like, lightning speed. I so appreciate your help Kathy!

This bank only want to do business with high income folks. I applied for a auto loan and they approved it but once they saw I was a disabled veteran they pulled out. The had all my income and all they needed for the loan. Credit was approved they just didn't want to be seen with the middle class I guess.