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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Extremely poor customer service from EGR. Almost a month after we cancelled an order, EGR failed to action the cancellation and sent the part anyway. It also took nearly a month for the refu... Toon meer

Beoordeeld met 5 van de 5 sterren

Delivery - Very Prompt - about 3 weeks after ordering. Very well packed for shipping. Top quality product well made with an excellent finish. Fitting instructions....good. Downside... Interior li... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I met Chris about 18 months ago and he has given me continuous updates over the months for canopy support brackets for my Hilux. Always answered any questions I’ve had and been in constant contact. Th... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

Have had a canopy of theirs for 5 years now, feel like they make a solid and stylish canopy, but its let down by using cheap crappy fasteners and struts, also the powder coating on the roof rails all... Toon meer

Bedrijfsgegevens

  1. Auto-accessoire winkel

Geschreven door het bedrijf

EGR Auto world-leading manufacturer of the highest quality automotive accessories that has supplied some of the world's largest OEMs for nearly 50 years.


Contactgegevens

3,3

Gemiddeld

TrustScore 3.5 uit 5

302 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

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Heeft nog niet op negatieve reviews gereageerd

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3,3

Alle reviews

(302)

40 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Easy to deal with.

Easy to deal with and the service is great. Items delivered with care.

4 februari 2024
Logo EGR Auto

Antwoord van EGR Auto

Thanks for the review! We are glad you are happy with your purchase.

Beoordeeld met 5 van de 5 sterren

Looks great

Looks great! Fits well. Better looking then other brands.
I get a lot of positive comments from other 4wheel drivers.
Only thing I would change is add written description instead of just pictures.

7 februari 2024
Logo EGR Auto

Antwoord van EGR Auto

Thanks for the great review Jodi! We are glad you are loving the look of our product. On the website there should be a description of each product under the images but we will get our web team to look at this. Thanks!

Beoordeeld met 5 van de 5 sterren

Great advisory help plus quick &…

Great advisory help plus quick & accurate shipping of all items ordered that fully satisfied my needs ⭐️⭐️⭐️⭐️⭐️

6 februari 2024
Logo EGR Auto

Antwoord van EGR Auto

Thanks for the great review Jaes! Enjoy your new EGR product.

Beoordeeld met 5 van de 5 sterren

Awesome Canopy!

Excellent and fast communication & not to mention an awesome canopy !

5 februari 2024
Logo EGR Auto

Antwoord van EGR Auto

Thanks for the great review Steve! Enjoy your canopy.

Beoordeeld met 4 van de 5 sterren

Although I had to ask as the part…

Although I had to ask as the part number wasn’t obvious, got great help and the parts were shipped quickly.

4 februari 2024
Logo EGR Auto

Antwoord van EGR Auto

Sorry that the part number wasn't clear on our end, but we're glad we were able to provide a solution! Thanks for your review.

Beoordeeld met 5 van de 5 sterren

Gen 3 Hilux canopy support brackets

I met Chris about 18 months ago and he has given me continuous updates over the months for canopy support brackets for my Hilux. Always answered any questions I’ve had and been in constant contact. The wait was made easier not having to wonder when they would arrive and when they did he was straight into me knowing how long I was waiting for them . Champion bloke .

9 januari 2024
Logo EGR Auto

Antwoord van EGR Auto

Great to hear about your fantastic experience with Chris, we will make sure to forward this on to him!

Beoordeeld met 5 van de 5 sterren

Fore lol

Great customer service friendly and prompt definitely recommend them

8 januari 2024
Logo EGR Auto

Antwoord van EGR Auto

Thanks for the great review Robert!

Beoordeeld met 5 van de 5 sterren

Very good pricing.

Very good pricing.
Excellent service.
Quick with answers.

9 januari 2024
Logo EGR Auto

Antwoord van EGR Auto

Thanks David! Enjoy your new EGR product.

Beoordeeld met 1 van de 5 sterren

I NEVER RECEIEVED MY PRODUCT

I NEVER RECEIEVED MY PRODUCT. LOST $40.

4 januari 2024
Logo EGR Auto

Antwoord van EGR Auto

Hi Joseph, we have checked your records and have found the dispatch notice, delivery information and the image of the product at your address. Please contact customer service if you have any issues.

Beoordeeld met 5 van de 5 sterren

DIY WITH EASE

Great instructions that were easily followed. They look great.

24 januari 2024
Logo EGR Auto

Antwoord van EGR Auto

Thanks for the great review Bow!

Beoordeeld met 5 van de 5 sterren

Great customer service

I work closely with EGR as an authorised reseller of their products, and need to give Trudi a shout out! Any questions or issues that I might have are answered quickly, friendly & professionally.
I work with many part's suppliers, the service I receive from EGR is much better than most.

1 februari 2024
Review zonder uitnodiging
Logo EGR Auto

Antwoord van EGR Auto

Thanks for the great review Luke! We will make sure to share your praise with Trudi.

Beoordeeld met 5 van de 5 sterren

I was after a key for my Hilux hardlid…

I was after a key for my Hilux hardlid as i'd lost the original, went to Toyota and they wanted $135 I called EGR they sent me two which I received in 2 days for only $49 very happy as they worked with no issue.

12 december 2023
Logo EGR Auto

Antwoord van EGR Auto

Thanks for the great review Gary! We're glad we could help.

Beoordeeld met 5 van de 5 sterren

Very helpful from start to finish

Very helpful from start to finish. I was helped by Ian Kubler who could not have been nicer. Great service! Speedy delivery of order t'boot! I HIGHLY recommend EGR Auto.

8 december 2023
Logo EGR Auto

Antwoord van EGR Auto

Thank you Pip! We will forward your satisfaction on to Ian. Enjoy your product.

Beoordeeld met 4 van de 5 sterren

The products are very well made and I…

The products are very well made and I am very happy with them but it was difficult to make contact to purchase them, I had left messages and emails with not response. I continued to call because I wanted your particular product.

7 december 2023
Beoordeeld met 2 van de 5 sterren

-7 day expected fitment time on buying…

-7 day expected fitment time on buying product, was closer to a month
-1 day quoted fitment, garage needed it for 2 days. Was told product didn't fit properly on phone and had to wait for EGR rep to see, on 2nd day no one could explain the issue to me.
-not convinced issue was resolved correctly, when closing at end of roller door cycle the operation is notchy and not smooth. 2x has stopped during beginning of opening operation and had to press buttons again
-on pick up was told I owed another $800 for fitment even though it had been paid for. Found service staff were quite rude and accusing of myself that I had done something wrong, for $4000 roller I expect better
Pulled keys from table like I would steal vehicle and was unprofessional when I explained that if the cost was $4800 I would have gone genuine or it would have been fitted in my place of work

13 november 2023

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