Extremely poor customer service from EGR. Almost a month after we cancelled an order, EGR failed to action the cancellation and sent the part anyway. It also took nearly a month for the refu... Toon meer
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Lees wat reviewers zeggen
Delivery - Very Prompt - about 3 weeks after ordering. Very well packed for shipping. Top quality product well made with an excellent finish. Fitting instructions....good. Downside... Interior li... Toon meer
Bedrijf heeft geantwoord
I met Chris about 18 months ago and he has given me continuous updates over the months for canopy support brackets for my Hilux. Always answered any questions I’ve had and been in constant contact. Th... Toon meer
Bedrijf heeft geantwoord
Have had a canopy of theirs for 5 years now, feel like they make a solid and stylish canopy, but its let down by using cheap crappy fasteners and struts, also the powder coating on the roof rails all... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
EGR Auto world-leading manufacturer of the highest quality automotive accessories that has supplied some of the world's largest OEMs for nearly 50 years.
Contactgegevens
84 Evans Road, 4107, Salisbury, Australië
- 1300 320 338
- hello@egrauto.com
- egrauto.com
3,3
Gemiddeld
302 reviews
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Amarok Canopy
Delivery - Very Prompt - about 3 weeks after ordering.
Very well packed for shipping.
Top quality product well made with an excellent finish.
Fitting instructions....good.
Downside... Interior light is poor.... too small.
Switch is not easily accessible, Light is not solidly mounted to the Canopy and moves when the on button is pressed....
5 september 2023
Antwoord van EGR Auto
Thanks for the review John - will take on your feedback re the light and pass on to the team to see what we can do it better. Hope you enjoy your canopy!
EGR exploding Windows on canopy.
I bought my EGR canopy second hand. Had no issues all working order... when it was hot one of the rear side glass windows imploded/exploded out of warranty of course, I got fixed thankfully through insurance but was incredibly hard to source the replacement... just last week the opposite side imploded/exploded, ive learnt via the first window debacle that when they're manufactured with imperfections the Windows can explode in the heat... what are the chances of 2 Windows doing it? Obviously shoddy workmanship, I am disappointed with this brand product and will never buy anything EGR again.
6 november 2023
Review zonder uitnodiging
Antwoord van EGR Auto
Hi Steph, thanks for the feedback and sorry you've had some issues with your glass. Would you please be able to provide what vehicle the canopy is for as well as the item number. As you will be aware canopy windows are made from safety glass and some times the smallest knock can sit dormant for months until eventually the window cracks, unbeknown to the owner. At EGR we make genuine canopies for most of the motor companies in Australia for decades and our superior workmanship and quality is why they trust us to do so. There is no record of you contacting EGR in our system, if you have please lets us know who you spoke to or alternatively please feel free to discuss to contact us at hello@egrauto.com or 1300 320 338. Thank you Steph.
Quick response and good knowledge of…
Quick response and good knowledge of the product.
4 oktober 2023
Antwoord van EGR Auto
Thank you for the great review Andrew!
Found the fitting instructions layed…
Found the fitting instructions layed out was fine but the wiring on the product was about a 1m short. If it was someone that didn't know how lengthen it it would be a problem
9 oktober 2023
Antwoord van EGR Auto
Hi Lloyd, thank you for your feedback. We will forward this onto our team to ensure something like this does not occur again.
Too many delays
I ordered the panopy on 29th of September, to be fitted at my home address, although this was more expensive, I thought it would be easier. I got a message to say it was delivered to the installer on the 12th of October and I would be contacted with an installation date. I didn’t hear anything for a week so I decided to chased it up. I was told that the hoist that they use to lift the canopy into place was allegedly broken and I would have to take the vehicle to a workshop to be fitted, I would be contacted with the details. Another 4 days went by and no one contacted me so again I had to chase it up. I was given the details as to where to take the vehicle for fitting and would be contacted by them. A few more days went by and again no one contacted me. I chased it again and finally managed to get an appointment for the 1st of November so all and all over a month to get it done and a lot of stress.
Yes, the product is great but EGR are not very good at keeping their customers informed or apologising in any way for all the delays and stress they’ve caused.
29 september 2023
Antwoord van EGR Auto
Hi Mano, thank you for your review. We understand your frustrations and apologise for the time it has taken to have your order fitted by one of our EGR fitters. Unfortunately, we had some complications which hindered the progress of the fitment but this is no excuse for the lack of communication. We will forward this onto our customer service team to ensure we do not have a situation like this occur again. We hope you enjoy your product!
Ordered replacement keys for canopy…
Ordered replacement keys for canopy fast delivery worked without by issues and good communication from the company.
29 september 2023
Antwoord van EGR Auto
Thanks for the great review Garry!
Good communication and friendly…
Good communication and friendly pleasure to deal with.
19 september 2023
Antwoord van EGR Auto
Thank you for the great review Matt!
Quick delivery time and easy to install
12 september 2023
Antwoord van EGR Auto
Thank you for your review Darren!
1st time customer. 10/10
Easy ordering process. Good communication from seller.
Quick delivery and most of all, the parts ordered where as described and of top quality.
Easy to follow instructions for installation.
25 september 2023
Antwoord van EGR Auto
Thank you for the fantastic review Matt. We hope that you enjoy your new EGR products!
Very easy to get online and order
Very easy to get online and order the keys that we needed. It arrived the next day.
19 september 2023
Antwoord van EGR Auto
Thank you for the great review Eamonn! Glad we could help you gain those spare keys.
Super easy online ordering and payment…
Super easy online ordering and payment process, backed up by friendly customer service to ensure you are getting the products you want for your vehicle!
18 september 2023
Antwoord van EGR Auto
We're glad you had a great experience Andy! We will forward your words onto our customer service team. Thanks!
Antwoord van EGR Auto
Thank you for the fantastic review Philip. We hope you enjoy your EGR products long into the future.
Went beyond normal service to have my…
Went beyond normal service to have my purchase delivered...
As my delivery point is out of the ordinary...
14 september 2023
Antwoord van EGR Auto
Thank you for the great review Darren. We hope that you enjoy your new product!
Canopy vent
Delivery was very fast.
Clear concise installation instructions made it easy to fit.
12 september 2023
Antwoord van EGR Auto
Thank you for the fantastic review Rob. Enjoy your new Canopy Vent!
I need someone to contact me from EGR…
I need someone to contact me from EGR to discuss a major issue please
8 augustus 2023
Antwoord van EGR Auto
Hi Norm, we have received your message this morning outside of working hours. Our customer service team will be in contact as soon as possible.
Antwoord van EGR Auto
Thank you for the review Lorne! We love our repeat customers and it's great to have you back. We hope to see you again in the near future.
Antwoord van EGR Auto
Thank you for the great review Stephen! We hope that you enjoy your new product.
No hesitation in dealing with again!
EGR was extremely helpful with sourcing a key for us to suit a canopy that the client had lost. Took a bit of time for response to emails, but they are on the other side of the country to me. They did go to great lengths to ensure that keys were functional. I will have no hesitation in dealing with them again
6 september 2023
Antwoord van EGR Auto
Thank you for the positive review Vince. We are glad we were able to support you gaining a new set of canopy keys. We hope to hear from you for any other queries in future.
service
Our parts arrived very quickly and we exactly as ordered. Excellent service from this company
31 augustus 2023
Antwoord van EGR Auto
Thank you for the great review Jenny. Enjoy your new product!
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