Egress Switch Freemail Reviews 

This is a product I dont want. I have been using email for years without any issues then the EU forced GDPR on the UK demanding all emails for business are encrypted. Except it didnt quite say that and all my european friends just ignore it.

However being British we have to comply and my industry went to Egress. It is dreadful as it only integrates with Outlook which I dont use, so I have to use two parallel systems. It is slow and retrieving emails more than a few weeks old seems to fail.

But my main problem is when it came to renewal they wanted £90 plus VAT. I just happened to look at the US site where it was $90 subsequently $108.

I questioned why it was more expensive to buy in pounds given that the company has offices in both countries and the product is software. I was then told it was due to tax, which isnt true. Then I was told it was due to 'multifactorial reasons'. When I queried what this meant I was told to email another department and await a reply.

So it is something I dont need, doesnt work well and addresses a problem other countries just ignore and nobody I know has suffered. Egress are ripping you off if you pay in sterling and refuse to give you a straight answer. I will not be going anywhere near them in future

I have had a really poor experience with managing multiple accounts for a business. Invoices don't get emailed, you have to raise a ticket for a VAT invoice and they have to email their sub processors to get one which takes days and even a few phone calls. Doing our VAT return is a massive pain. It would be nice if proper invoices were emailed and or you could log into your account to get them. Ditto payment options.

Also, if you have 6 users but only say, 4 licenses - none of them work properly.

The Mac/office interface is, as far as I can tell, not there, which is also a real shame. Im sure that bit is particularly hard, but the payment/account management stuff -come on folks!!

I was initially sceptical before purchasing an Individual Licence, but once I was up and running, I found it really easy to deploy to the rest of my Management Team and am now happier that emails can be sent securely.

The Sales Team were excellent and during our initial online meeting, they really put me at ease at how their Egress Protect could be deployed.

The only downside is the cost, however, it's a case of offsetting the financial cost against the potential damage that could be caused to my organisation.

I would still highly recommend the software.

My hospital now uses this set up to send emails which I cannot get into..I registered, created an account & it locks me out. I have reset my password 9 times & it still won’t recognize my security questions. The NHS are using this awful egress platform & the hassle is seriously bad for your health causing high anxiety & upset .. a 32 digit reset is ridiculous especially when it doesn’t work. Too complicated & inaccesible for ordinary people

We had to register with "Egress" so we could order Covid testing kits for our business. The system is not fit for purpose. Every time we log in it asks for verification but the only options it gives for this are designed for mobile phones! There is no option for normal telephone or email authentication and the code times out far too quickly so we cannot access the system.

Got told to use this for referral to a long Covid clinic. They sent a thirty two digit password to get a large questionaire. One of the first questions on it was “Do you suffer from brain fog or confusion? Not until you sent the 32 digit password that is not possible to cut and paste on my mobile. And to think they are using this to communicate with pensioners. Not a tool fit for purpose.

System works very well. Never had any problems.

Why does this company need my details?
The software doesnt even work, Kept erroring, I had to paste in the code from the original email to access a document.
Why the GP couldnt send me a secure pdf I do not know.

Egress is a very useful tool. My only gripe is that I have to keep entering my password even though I have ticked the 'remember me' box so not sure if there's a glitch. Note that it's not software that remembers past email addresses.

Works really well and gives me peace of mind that emails are secure.

Very easy to use for sending large files confidentially.

Its good, particularly for sending large documents. Not all of my clients find it easy to use unfortunately. For some strange reason it has started causing my Microsoft Outlook 365 Business Edition to crash, so I have docked a star.

It would be useful if the messages were available to be viewed for longer, especially for those users, like myself, who use this helpful facility, but on a more sporadic basis.

Secure email service. The only gripe is that there is no auto-filling of frequently used email addresses which can make it a lengthy process.

Provides an encrypted email service. But emails older than about 6 weeks are automatically deleted with no ability to extend this time frame. Cost for the service is high.

Good secure platform
Would be better to have an autofill feature for common email addresses
Also doesn't always work well from mobile device - especially when sending stuff

Really useful piece of software for sending emails securely. Some issues with emails printing correctly but generally this can be solved by closing and reopening the email

I paid my renewal subscription on 11 Dec 2020 when I received notification by email though my annual membership was due for renewal on 8th January 2021. I understood despite paying in advance, the renewal date would be the actual expiry date of previous year's subscription. I sent emails to request clarification and to highlight that the service was invoicing me twice for the same month but received no reply at all. Notification for renewal of subscription should be clearer and customers should not be charged twice for the same period. The date of expire of previous subscription should be honour at renewal point when payment is given in advance. You are actually punishing existing customers which is poor customer retention policy. Given that this is the system used by social care, this service has to continue using it though it would be helpful for your customer care policies to be revised in view of this feedback.

On another note, my incoming emails sometimes arrive in my inbox with 3 or 4 hours of delay which is having an impact on the external communication with other providers and commissioners. Given the nature of this service ( mental health provider), communication of confidential data is crucial and needs to be timely.

some email addresses like Hotmail are not receiving our emails and not even going to junk email
We cannot find out either as we dont receive message like undeliverable
Patients complaining that we are not sending emails and we can only find out when they complain with us.
Not reliable at all.

This is so easy to use and knowing its encrypted gives us peace of mind with confidential information.
Would like to be able to have a longer period for history of emails received, perhaps an archive file to keep them in.