Egress Switch Freemail Reviews 

It is brilliant software. Very useful for sending large files securely and providing full information in terms of if and when that file has been accessed.

I have been using Egress for some time but recently installed the Outlook plugin. I wish I'd known about this before now as I would have saved a lot of time. Has massively improved my experience and use

I received a secure email from my healthcare provider but encountered a problem opening it. I contacted Egress and they helped me gain access easily, Rob in Customer Services was great, thank you

Have been running the full Egress platform for a while now and have been really impressed with not only the technology but the people have been supporting me through the process. Was also surprised how many phishing attacks were getting through my 0365 defender but being picked up by Egress. Would recommend Egress to anyone!

Great email security platform that closes the loop on insider risk. Couldn't recommend more for any organisation looking to implement a secure email suite.

Negative reviews must be recipients not understanding the use of encrypted emails.

We recently had Egress installed into our Outlook. Not quite sure what the product is but it stopped me from making quite an embarrassing mistake.

Sometimes the interface with outlook is a bit glitchy, although I suspect this is much outlook's fault as it is Egress'! Otherwise, a great service that I use all the time.

Terrible. Forced to sign up for a free account to access correspondence from my medical provider. I can't believe my medical provider paid for this. Apparently the records disappear after a few months. IT nightmare to try to sort it out. Find a better service. You're just going to p*## people off if you try to send them stuff using this.

The amount was taken out my account 3 times

Do not use this pile of rubbish.

Our company buys the cheapest garbage available to tick whatever box needs ticking - and they chose this steaming lump as an Outlook add-in.

Write a email, drag a file into the email - and, if the Egress add-in is active, it automatically changes your message to an Egress message... BUT IT DOESN'T TELL YOU. You send your carefully written email and instead, your recipient receives the automated Egress "such and such has sent you a file"... and none of your text. Not only that, but that automated email is now what is in your Sent folder. You've lost all your work.

It's hopeless. If our company uses it - you/your company should not... we're an advert for picking utter rubbish and doing stuff as cheap as possible. Use any other system but Egress. I'm now off to disable the add-in and then throw my laptop (also cheap and terrible) out the window.

The software is very user-unfriendly!

It is also completely illogical, as it sends passwords to your own email address in order to access the ‘secure’ Egress software!!

Having electronically transferred a large sum of money to Ramsay Healthcare t/a Woodthorpe Hospital I requested an invoice and receipt. This was sent by Egress. To open the email I needed to set up an account the security questions of which were the very questions used to access my bank account. How can this be secure. Have requested an invoice by Royal Mail. I appreciate the need for secure systems but I think a simple request for an invoice is a step to far.

This software is illogical and frustrating— asking for verification emails once you’ve already ‘logged in’ to the platform, not storing past emails, timing out and losing important documents.. What compounds the frustration is that it seems largely used for medical correspondence, so you’re usually having to navigate this nightmare when you’re not well. At this point I’m pretty sure improving the UEx would bring health benefits.

Terrible software, losing important emails and just don't do what it promises.

This is probably the worst software I have come across after a career in cybersecurity). All I want is a pre-authorisation number from BUPA but they sent it using Egress and it has become a nightmare. Forgetting a password leads to stupid questions like "what is the name of is your oldest cousin?" (first, second, the one called William also known as Billy?) and where was my worst job (employer name, location or what ?). How can anybody remember the answers given an age ago to dumb questions like that?
Now I have to spend yet another half hour on the phone to get the information I need.

I have been using this now for a couple of years (not my choice) and I have to say that it is one of the worst systems. It is not user-friendly at all but what I find the most annoying is that I can never just reply to an email. It takes about 5 minutes to load for it just to not work in the end. So every time I want to reply to an email that I have received I need to compose a new email to the sender. What is the point? I understand that things need to be secure but they should also be user-friendly and not be an annoyance every time. I would not recommend anyone to sign up to egress. I am sure there must be better systems out there.

Horrible app and no assistance
I received only 2 very important emails through this app and one of them got lost for no reason. I tried to send an email to the assistance as explained in the FAQ but after a week still no answer. Honestly it is very difficult to receive a service worst than this.

Egress allows me to send confidential material securely to many parties. Never given me any issues for concern.

Egress is easy to use, reliable and ideal for sending data that needs to remain confidential and secure.

Egress was easy to set up with no issues. Gives great peace of mind knowing that the emails are safe and secure - thank you Egress

Just trying to figure out how come some recipients require access and some don't