Egress Switch Freemail Reviews 

Awful system. I spent 40mins doing a medical questionnaire (Ramsey healthcare) via chrome just to find at the end that I am in fact a robot so I could not submit it. I tried various things but it would not accept that I am human. I didn't have the time to contact support, so I had to re-enter all my info again and submit using my mobile phone.

I've had experience with email security solutions for 2 decades and have used myself or had clients use most of the prominent platforms. Egress stands out as one of the best and most effective Integrated Cloud Email Security solutions out there. Their integration with KnowBe4 for human risk management makes the solution even more impactful for IT organizations and risk mitigation!

Great and secure, so far.

It is ridiculously complicated and fiddly

Using Egress is great. And when I had a recent issue they were easy to get hold of to help find the answer. Great reliable and helpful service.

Egress Workspace has enabled us to streamline processes whilst also making them more secure. The interface between administrators and clients who use it is easy to use and the data analytics and line by line audit feature helps us measure productivity. Our clients love it too, because they can simply drag and drop files when sharing instead of relying on emails.

I had a great experience with Egress. I needed access to a couple of old documents. They gave direct instruction on how to request access. When I tried that and received an error message, they explained the problem (the documents were over 90 days) and gave me guidance on how to obtain the documents. I did and received exactly what I needed. What impressed me was the prompt communication. When I forgot about my requests, they followed up until my matter was resolved. They were patient and kind. Also, the website is secure and easy to use.

Knowledgeable and prompt resolution to my problem. I've found Egress to be most helpful

I recently had a frustrating experience with the support team regarding a query I opened. It took three months to resolve the initial issue, which significantly impacted my ability to do my job accurately.

After a system update, I encountered issues and reached out multiple times. While the support team was always polite and responsive, they only informed me that they were aware of the problem, with no clear timeline for resolution.

What was particularly disappointing was the lack of communication; I found out the problem was resolved by accident, rather than receiving any notification from the team. .

Although I appreciate the team's courteous communication, the delays and lack of proactive updates made this experience quite problematic. I hope to see improvements in their communication and resolution processes in the future.

So complicated. Why can’t you use basic email?

Clear, concise, good old fashioned human interaction via an upto date high tech efficiency.

The issue actually resolved itself before I was contacted but I was contacted very quickly and that was reassuring.

Very attentive staff who got back to me (I had asked a question) the same day. I then followed their instructions (it worked) and they followed up with another email asking if I had followed their instruction and was it now sorted. I replied - yes and thank you.
Brilliant company

Egress, Auto login problems resolved with help from very capable support desk, emails were timely, concise, clear and our support issues were resolved quickly.
This is our first use of Egress support as the product is very solid.
Happy to recommend product and support team.

I have had a few issues with our business account but received first class help and support from Khuram, who did a fantastic job. He gave me specific written direction and all my issues disappeared!

In my most recent contact I was frustrated as the problem I thought had been resolved had created another problem. However when I contacted Egress and explained the new problem they accepted that it was down to an error on their part. Immediately a manager was informed and the problem was dealt with and it does seem to be completely sorted now. I was pleased that they didn't try to avoid taking responsibility. That was refreshing.

kind response, Reply quickly despite the difference in time difference.

I started from a base level of no knowledge at all about egress but I had to use it because one of my service providers required it as an option for secure communication. Took a bit of time to chat with the bot before I got on to an agent and thereafter he led me through it and I was able to master its use. I marked it 4 star becausse when I got to the agent, he was very helpful and understanding but until then there was not a clear simple set of instructions for non savvy new users with scant tech knowhow. But I got there and thanks to the help desk

Egress company is amazing, they have tight security, good customer service, the staffs are attentive and helpful and there support is fantastic they reply your emails fast, they are always willing to make adjustments to upgrade there services.
I love Egress.

Very quick and efficient reply to my query with helpful information.