Electric Radiators Direct Reviews 

Wonderful and friendly service throughout. The radiator arrived on one day late (delivery company fault), but other than that the transaction went smoothly. Good after sales service too.

My queries were answered fully and very quickly and i a friendly manner. It was easy to place the order and the radiator was delivered quickly. As the temperature is . 30 degrees at the moment, it hasn't been tested!

Helpful, friendly staff who acted on my request immediately.

Had a recent issue where an Icostrad radiator was deleted from Smart life App.

I struggled to reinstate this, I called the main number and spoke to Ben who was very patient and more than helpful... Resulting in successfully reconnecting.

On occasions digitalisation is not the answer and talking to an expert is.

Jake was really helpful when I struggled to order the radiators on the website. He quickly resolved the issue, got the radiators out the next day. Great quality products at a great price.

Had a problem with WiFi set up
But all sorted very good service
Thanks

Flexible delivery, good quality radiators.

Great post sales advice from Ben Griffiths who patiently talked be through a fix on setting the right broadband band so the heater and phone could pair. Great service from start to end. Definitely recommend.

Fast friendly service with next day delivery. Knew exactly what I needed to resolve a problem. First rate all round.

I had a few of questions before ordering and the live chat team were knowledgeable and quick to respond, which made the decision making process easy. My order was dispatched promptly and everything was well handled.

There was a slight delay with the delivery and it needed to be rescheduled, the team sorted it out without any fuss. They rebooked it straight away and it arrived at 9am the following morning. That kind of response when something goes slightly wrong speals volumes - I would happily reccomend Electric Radiators Direct.

After a recent power surge the device needed a reset. The instruction manual did not help. Fortunately, a telephone call and extreme patience by the representative that dealt with my call achieved the desired result. Thank you.

Avoid. Moved into a property with IQ ceramic radiators. Most don’t work and company is not interested as out of warranty. No help whatsoever. I image searched with google to find parts and found these radiators are on sale for £140 with two different brands. Identical model. Same size. Same weight. Same screen even same instructions for use. That’s £200 less. This seems very odd to me and disingenuous as the website shows them to be Ecostrad but they don’t even make them and they are priced far lower elsewhere.

Easy to order and delivered on promised day. Comprehensive fitting instructions made for straightforward diy installation.

I had to return my radiator and had to get a replacement,the customer service was great everything was sorted in 2 days ,1st day i emailed and told them what was wrong and they immediately told me the replacement would be with me the next day,not many companies give you this good service these days,i would highly recomend anyone if there looking for radiators to use this company, well pleased with the outcome

I had difficulty getting the Ecostrad app to recognise my new radiator. Electric Radiators Direct support were tremendously patient and helpful setting up the alternative SmartLife app. Great customer support service.

Great service response to all I asked was very good

Excellent service from customer service and the rest of the team. Delivery 2 days Absolutely brilliant can't fault these Guys.
Would recommend to anyone looking for a ceramic radiator.
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Sales advisor (Ben) was friendly and helpful he answered my queries without hesitation .
I decided to complete my order with him , agreed delivery day and paid over the phone .
Process was quick and easy .
I had previously completed account details online whilst comparing heaters

My electric towel rail stopped working. There was no quibble when I rung. I've only had it 5 months. The original delivery was excellent and now the customer service to replace it was outstanding!

Do not go near this company.

I ordered an infrared radiator. I unboxed the item to read the manual, and quickly realised the item wouldn't work in the space I had due to constraints specified.

Obviously still well within the standard and legal 14-day cooling off period.

I went through the company's return process re-packaging the item and had it collected. I expected a quick resolution given I also had to pay for the collection.

Unfortunately, this was not to be. I was shown photos of the packaging being scuffed. Legally irrelevant, but even if so, it's cardboard. I was also shown photos of some small black marks that looked like they could use a damp cloth to wipe off. Again, legally irrelevant. I had photos showing the item to be completely clean as I boxed it. The item had left my premises and at that point they are responsible for its condition. Even IF those marks were caused by myself (I will reiterate that this is impossible) then, again, all they legally can do is deduct an amount from the final refund. After a number of days and back-and-forth emails their joke of an amount was a 50% reduction.

Everything about this whole process screams a company that doesn't know or understand the laws that govern it. It's been a complete waste of my time even trying to communicate with them, so I've had to escalate the matter further.

I obviously can't say what the item itself would be like because I never used it, but I wouldn't dare risk doing business with this company.