Electric Radiators Direct Ireland Reviews 

Excellent customer service. Communication was prompt, professional, and helpful throughout the process. Special thanks to Izzy, who kept me informed at every stage and responded very quickly to my emails. The issue was handled efficiently and a resolution was arranged without any hassle.
I wouldn't hesitate to recommend Electric Radiators Direct based on my experience.

Disappointing service. I ordered this product expecting the promised next-day delivery, but it took 12 days to finally arrive. To make matters worse, when I called the customer service team to ask about the delay, they assured me the delivery would happen Tuesday... then nothing... then I was promised today between 10-11 so I organized my electricians to be here..... then nothing again. A very expensive mistake to trust the customer service. The lack of reliability and poor communication made this a very frustrating & expensive experience.

Very impressed by speed and efficiency in resolving my issue.

Just bought a second ceramic heater from electric radiators direct. Arrived very quickly as did the last one. Excellent heater. Easily controlled by wifi and smartlife app. Efficient and great heat. Highly recommended.

Great products and service.
We recently ordered Moda SmartStone radiators for the entire house. The delivery was fast, the service excellent, the product quality and value for money top. Thank you

I ordered 3 Rad’s and 1 was damaged. I simply photographed the damage took photos of serial numbers and went onto the support link on their site and submitted it. The next morning I got a reply to say they apologised for the hassle and it was replaced in about 3-4 days. Have to say it was good service.

Ordered Infrared heater, after talking through options with Anthony picked one. Was ordered arrived promptly, was given a date too. Eventually it was installed. Not technically great rang Anthony, who was patience personified, got it going. Very happy with it in my understairs loo.

I am delighted with the efficiency of the radiators. They are easy to operate through the apps, no noise and had a wonderful experience with customer support. Very grateful!

Ordered 5 WiFi electric heaters from this company, had an issue with one. Contacted company and a replacement was sent out straight away. Got it the next day!! Couldn’t believe it!! Fantastic heaters. Delighted with everything. Highly recommend.

The ordering experience was simple and easy. New infrared panel was delivered very quickly and nicely packaged.
Didn't like how the panel worked and decided to use "No Quibble 30 Day Returns Policy". Somehow my return request got lost after being received by the UK office for over a week, but after a negative Trustpilot review a representative of Irish office reached out to me and arranged panel collection for the next day.
I suppose it is true that situations like that is what separates great companies from the bad ones. Nicely done and thanks for the quick resolution.

Wifi panel is based on Tuya and can be integrated to smart home i.e hime assistant. Very good product. If you buy ceiling mounted panels make sure to buynceiling mounts as otherwise installation is very difficult and not secure enough.

Hap problem with one part, got in touch with customer service they sent new part straight out great service

Very helpful, answered email promptly ,very pleased with the service 😀

From start to finish customer service was 10/10. They were friendly, efficient and resolved my problem in one phone call. Can't recommend them highly enough. Plus their prices best on the market.

I ordered 2 electric radiator and they arrived on time. I had to contact Customer Service to confirm aoms address details and the expected delivery date and the representative was very helpful and answered all my questions. I highly recommend this company

No hassle, good service, fast replies

I dealt with Anthony on a few occasions. He went above and beyond to help me. He was friendly, practical and very knowledgeable on products. I spoke with a few other people and they were all great too. Some of the best sales personnel I've ever dealt with.

Electric Radiators Direct are definition of a 5* customer service excellence. Excellent communication, excellent products and top class delivery service. I’ve ordered my radiators in the morning and they were delivered to my house in the afternoon. True 5* experience! Highly recommended !

Following my difficulties in understanding the set up instructions, Anthony came to the rescue. He was patient and clear in how to operate the radiator. First class service.