The Electric Tobacconist UK Reviews 1.328

TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 3 van de 5 sterren

Had been ok but the last 2 deliveries ordered on a Friday did not arrive until the Monday. Update still not arrived. Sent by royal mail 24 there has not been any update to the tracki... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Absolutely amazing company!!! I’ve used many times mega fast delivery and great prices ! Definitely use this company for vape goods. I’ve just ordered another oxva xlim pro 2 colour Champions special... Toon meer

Beoordeeld met 5 van de 5 sterren

I've been ordering from ET for a number of years, I always order the same liquid but this time it tasted different (like the supplier had put the wrong juice in the bottle, not ET's fault at all). I p... Toon meer

Beoordeeld met 5 van de 5 sterren

Can't fault them anywhere. Started buying from them sometime last year, orders have always been correct and delivered quickly and the review system on their site lets you actually get an idea of... Toon meer

Bedrijfsgegevens

  1. E-sigarettenwinkel

Informatie afkomstig van verschillende externe bronnen

Vape shop The Electric Tobacconist® is the UK's number one e-cigarette store, stocking over 100 brands. Our online vape shop stocks vape kits, vape tanks, vape pens, box mods and e-liquid.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Beoordeeld met 5 van de 5 sterren

Very good company

Great company! Will only order from them. Placing an order today and receiving the items next day is fantastic. Great packaging, items delivered safely and a great range of liquids. Thank you very much for your professionalism.

7 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

First class support

I received a faulty battery from them and when I contacted them about it their response was very prompt and helpful and the issue was resolved within hours, highly recommend them

20 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best for Heated Tobacco

Excellent product availability and pricing are very attractive. Delivery is efficient and also the re-ordering options.

29 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Brilliant service …

Brilliant service wouldn’t go anywhere else for my oil. Speedy delivery and resolve any queries in the blink of an eye. Perfect

5 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great site with a huge choice

Great site with a huge choice. I've made my purchases via this company since finding them on Google.
I had a problem with an order and the customer service was quick and helpful. They resolved the issue quickly, Politely and very quickly.
Very happy and I would recommend buying through their site.

29 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I have been using. he 1st l. A great company to do business with highly recommend. ock…

I have been using et since the 1st lock down in 2020 and order juice & pods every month,
The delivery is 2nd to none and the new packaging is in a class of it's own & all the products I've received are awesome, l recommend ET to all my friends and family who vape, it is an excellent company to do business with, l only hope the guys and girls who work there read this to show how much l appreciate all there hard work and customer service 😀

6 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The Vaping Experts Aligned With Top Drawer Service

I'd never had need to use their help service before. Although by email the replies were measured in minutes. Really helpful, knowledgeable and patient. They went the extra mile and resolved my issue completely.

I've used them for years and the ordering is quick and easy. Goods always received next working day.

If you vape, this is the supplier to use without a shadow of a doubt.

4 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent shop for all things Vape

Have been buying from this website for years, always top notch products and delivery times. I've only had 1 interaction with customer service and it was a breeze, all taken care of over email. Would love to see some sort of subscription service be made available, but re-ordering is so simple it's not strictly necessary.

16 oktober 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Impossible Age Verification

If you're a pensioner, with no passport or driving licence, forget this company. You'll never manage to verify your age. I have a credit card for goodness sake.

11 oktober 2024
Review zonder uitnodiging
Logo The Electric Tobacconist UK

Antwoord van The Electric Tobacconist UK

Hi Lynn, thank you for taking the time to leave us a review. We’re sorry to hear you’re experiencing difficulties passing the age verification process. As a responsible retailer, we are required to ensure that e-cigarette products are not sold to individuals under the age of 18. To meet this requirement, we use a third-party, industry-recognised system to verify your age using the full name, current address, and date of birth you provided when creating your account. This system verifies the provided information by checking it against multiple elements, such as the electoral register, credit, and other relevant data sources. If the automated process at checkout fails, we request that you provide a valid form of identification so we can manually verify this information against your ET account. Rest assured, once your ID is verified, it will be permanently deleted from our system and will not be required for future orders. Unfortunately, we have not yet received your ID, so we cannot complete the verification at this time. Please provide this information if you wish to proceed with your order. Best Regards - ET Team

Beoordeeld met 5 van de 5 sterren

Always amazed by by prompt delivery…

Always amazed by by prompt delivery when placing orders even after 4pm it always arrives next day delivery. I've been a constant return customer now for 6 years for my vape juice, my husband is also now a return customer. I wouldn't shop anywhere else, good value for money and excellent customer service 👌

10 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing

Amazing experience! Was dispatched and delivered within 2 days of me ordering. Would definitely recommend

5 oktober 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Sorted with a A+ Service!

I had a rocky start with my order due to issues with the delivery company, which was quite frustrating. However, the situation quickly turned around thanks to the company's fast action and fantastic customer service. They resolved the problem efficiently, and when the product finally arrived, it was in great condition with beautiful packaging. Despite the initial hiccup, I'm very pleased with the overall experience and will definitely order from them again!

4 oktober 2024
Review zonder uitnodiging
Logo The Electric Tobacconist UK

Antwoord van The Electric Tobacconist UK

Hi Valfer, thank you for taking the time to share your feedback. As mentioned in our response to your other review we are very sorry that your experience has not been as smooth as expected. This type of delivery issue is very uncommon, and we regret that this occurred on your first order. Once your order leaves our warehouse, delivery is managed by our courier, DPD. Please note that we only action ‘return to sender’ upon the customer’s request. Your support ticket remains open, and our team is actively investigating the issue. Rest assured, we will be in touch with an update shortly, and we are committed to resolving this for you as soon as possible. We apologise for the inconvenience and appreciate your patience. Best Regards - ET Team

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