I accidentally purchased a bracelet that was in "pre-order" status, which I assume means it's not currently in stock. So, I reached out to the customer care team and asked if the order could be switch... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Bought 3 bracelets from Elegatto. They are all great. Once broke after about 6 weeks. Customer service responded within an hour- processed a free replacement, no hassle. This is a quality organization... Toon meer
Bedrijf heeft geantwoord
I recently purchased 3 bracelets, I love them. Reasonably quick arrival given Christmas and public holidays. Excellent quality, great materials and they look good, haven’t taken them off! L... Toon meer
Bedrijf heeft geantwoord
I really want to love Elegatto because the quality is there, but the shipping experience is a dealbreaker. My first order arrived late, and my current order (placed March 10th) is currently stuck in a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Elegatto is a men's accessory brand based in Los Angeles. Founded in 2017 by California entrepreneurs and designers with a mutual love for uniquely designed and well-made jewelry. We have a mission to provide premium quality accessories at affordable prices and allow each man to find a jewelry piece for any occasion and style. We believe that everything you touch and everything that touches you have texture. Touch is arguably our most enjoyable sense at — Elegatto, we craft jewelry with that sensation in mind. After all, what will life be without the sense of touch
Contactgegevens
120 E 8th street, 90014, Los Angeles, Verenigde Staten
- support@elegatto.com
- elegatto.com
3,8
Goed
431 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great customer service experience
Great customer service experience. During the holidays there was a shipping snafu and the team jumped right in and fixed the issue and rushed to replace the bracelet I ordered. Extremely happy
27 december 2025
Review zonder uitnodiging
Antwoord van Elegatto
Thank you so much for the 5-star review, Ivy! We're very happy to hear that our team was able to step in and resolve that shipping issue for you quickly. We know how important holiday gifts are, and we’re glad we could get your replacement bracelet rushed out to you in time.
It was a pleasure assisting you, and we truly appreciate your kind words and support!
Great products
2 januari 2026
Go on, treat yourself!
I recently purchased 3 bracelets, I love them.
Reasonably quick arrival given Christmas and public holidays.
Excellent quality, great materials and they look good, haven’t taken them off!
Likes them so much I ordered more.
Well worth the investment.
2 januari 2026
Antwoord van Elegatto
Thank you so much for the review, CJ! We're very happy to hear that you are enjoying our products. We take great pride in our designs and the quality of our materials, so it is wonderful to see that reflected in your experience.
We look forward to seeing you again soon!
Elegatto is the Grinch who stole my…
Elegatto is the Grinch who stole my husband’s Christmas!!
Non existent service. Tracking link said it was delivered but I never received it. I’ve sent 3 emails with no response ( there is no phone # posted anywhere) only an automated email that says to file complaint with USPS. There was plenty of time to ship a replacement out in time for Christmas if they had been responsive, but now my husband will not get a gift. Bah humbug. If there were zero stars on the review I’d choose that, but 1 was the lowest.
20 december 2025
Review zonder uitnodiging
Antwoord van Elegatto
Thank you for your feedback, Sally, and please accept our sincerest apologies for the frustration this has caused. We are truly sorry that we missed the mark on making your husband’s Christmas special.
We understand how stressful a missing delivery can be. To clarify our response time, we typically aim to reply to all inquiries within 24–48 business hours; however, our team was offline for the holidays to allow our staff time with their families, which resulted in a delay in getting back to you. We also want to confirm that we provide support exclusively via email to ensure every case is documented and tracked correctly.
Our records show that a member of our team reached out to offer a replacement for your missing package, but we have not yet received a response from you. We would love to get that replacement shipped out immediately to ensure your husband receives his gift.
Please check your Spam or Junk folders for our message, or reach back out to us at support@elegatto.com so we can finalize this for you right away.
Fausse représentation
Fausse représentation, fait en Chine , mauvaise qualité, aucun service à la clientèle. Aucune possibilité de rerour
3 december 2025
Review zonder uitnodiging
Antwoord van Elegatto
Thank you for your feedback, and we are sorry to hear that you are disappointed with your experience.
We would like to clarify that all our designs are crafted with care to meet our brand standards. We also want to assure you that we do have a return policy in place for items that do not meet our customers' expectations. Our team is always here to help resolve any concerns regarding quality or returns.
Our customer service team can be reached directly via email at support@elegatto.com. Please reach out to us with your order details so we can look into your case and assist you with the next steps.
Antwoord van Elegatto
Thank you so much for the 5-star review, Greg! We're very happy to hear that you love your new bracelet. We take great pride in our craftsmanship and design, so it is wonderful to know that we hit the mark for you.
We look forward to having you shop with us again soon!
Nice ring 👌👌👌👌👌👌👌👌👌👌
3 november 2025
Antwoord van Elegatto
Thank you so much for the 5-star review, Thodoros! We are very happy to hear that you’re enjoying your new ring. We love the "👌" vibes and appreciate you taking the time to share your feedback with us!
We look forward to seeing you back at Elegatto again soon.
Absolute rubbish tat.
Absolute rubbish.
I have been caught out AGAIN by one of these shitty ‘shops’.
Terrible quality.
The packaging must cost more than the flimsy, crappy item!
Also, absolutely pointless trying to return it to Los Angeles … it will cost more than the bloody ‘bracelet’.
AVOID.
9 december 2025
Review zonder uitnodiging
Antwoord van Elegatto
Thank you for your feedback, Sarah. We're sorry to hear that you are disappointed with the quality of your bracelet and that your experience did not meet your expectations.
We aim to provide high-quality accessories, and we regret that the materials did not meet your standards. We see that you have already initiated the return process for your order.
If you have any further questions regarding the return or need assistance with the shipment, please reach out to our support team
30 días y aun no recibo el pedido
Compre hace más un mes y aún no he recivido el pedido en Chile. La respuesta es que "está en camino y toma entre 10 y 21 días" tiempo que ya pasó pero ellos dicen "aún estamos en esa ventana". Claramente no tienen foco en el cliente ni en asegurar sus despachos. No dan fecha clara y no aseguran que llegue en su respuesta.
5 november 2025
Review zonder uitnodiging
Antwoord van Elegatto
Thank you for your feedback, Sergio, and please accept our sincere apologies for the frustration caused by the delivery time. We understand how concerning it is when a package takes longer than expected to arrive.
For international orders, we use standard shipping, which typically takes 10–21 business days for delivery. However, factors such as local customs processing and carrier delays can occasionally extend this timeframe. We regret any confusion regarding the delivery window, as we always aim to be as transparent as possible about arrival dates.
We have been monitoring your shipment and are glad to see that your order has now been delivered. We hope that you are satisfied with your purchase now that it has arrived.
Thank you for your patience and for choosing Elegatto.
Great service and products
1 december 2025
Antwoord van Elegatto
Thank you so much for the 5-star review, Brian! We're very happy to hear that you had a great experience with both our service and our products. We work hard to ensure every aspect of your journey with Elegatto—from browsing to unboxing—is top-notch, and it’s wonderful to see that effort reflected in your feedback.
We truly appreciate your support and look forward to your next order!
Terrible quality
Don’t be fooled by the images online. The bracelet that arrived is thin, flimsy and frayed. The poor quality is a total ripoff as is the company’s non-refundable policy. Do not buy.
1 december 2025
Review zonder uitnodiging
Antwoord van Elegatto
Thank you for your feedback, V. We are sorry to hear that the bracelet you received was not what you expected and that you are disappointed with the quality.
We strive for transparency in our designs, which is why we provide detailed product dimensions and material specifications on every product page. This information is intended to help our customers understand the exact scale and feel of an item before purchasing. We also take quality control very seriously, so hearing that your item arrived frayed is concerning.
Regarding our policies, while we do have specific guidelines for returns, we always want to ensure our customers are satisfied. We recommend reaching out to our support team at support@elegatto.com with a photo of the frayed material so we can investigate this and find a suitable solution for you.
Very bad experience overall
it is the worst experience, it's been more than 20 days since I ordered and I didn't receive my shipment yet, the tracking number is wrong which is suspicious itself, I can't reach the courier service, and my local postal office don't have any clue about the order, I'm chasing the order like crazy while I don't have to go into this hustle and worry and keep receiving false alarms of failed attempts to deliver while I gave all my contact and delivery details, the company is not reliable and their response rate is not good and they don't have solutions for your problem, their tracking system is not working, they sent me to contact another courier not the same one I have on the tracking website, then asked me to contact my local postal office, they are all over the place literally! I don't recommend at all. and plus you will have to pay extra fees for delivery and clearance which is unreasonable!!!
24 november 2025
Review zonder uitnodiging
Antwoord van Elegatto
Thank you for your feedback, and please accept our sincerest apologies for the frustration and stress this shipping process has caused you. We understand how exhausting it is to track a package that seems to be giving conflicting information.
International shipping involves hand-offs between different carriers and local postal services, which can sometimes lead to tracking sync issues or "failed delivery" notifications that don't align with your experience. We often suggest contacting the local postal service because they handle the final delivery once a package clears customs. Regarding the additional costs, customs and clearance fees are determined by your local government's import policies; these are unfortunately outside of our control and vary by country.
We have been monitoring your shipment and are glad to see that your order has already been delivered. We truly appreciate your patience during this difficult transit period and are happy to know the package has finally reached you.
If you have any further questions or concerns, please reach out to our team directly.
The product looks and feels very cheap
The product looks and feels very cheap, I’m very disappointed with the paper clip chain I got, the material seems like the lowest quality for the price I paid. I will not recommend the company
3 november 2025
Antwoord van Elegatto
Thank you for your feedback, Carlos. We are truly sorry to hear that the Paperclip Chain did not meet your expectations and that you are disappointed with the quality of the materials.
We strive to create pieces that balance modern design with durability, and it is clear we missed the mark for you. We provide detailed material specifications and dimensions on each product page to help our customers know exactly what to expect, but we understand that the feel is what matters most.
We want you to be happy with your Elegatto purchase. If there is anything we can assist you with, please feel free to reach out to us.
Antwoord van Elegatto
Thank you for your feedback, Eric. We are sorry to hear about your experience and that you are feeling frustrated.
We would like to clarify that we do have a return and refund policy in place for our customers. Typically, refunds are processed once the returned item has been received and inspected at our facility. If a refund has not yet appeared, it may be due to the return still being in transit or the standard processing time required by banks.
We take these concerns seriously and will be looking into our records to ensure all pending cases are being handled according to our policy.
China quality
I must share my extremely disappointing experience with the brand. I have been using it for only a couple of weeks, and the screw on the head of the bracelet kept undoing itself. Eventually, the bracelet fell off somewhere while I was on the go.
I purchased the product because I believed in the political cause of Ukraine and had read theoretically good reviews. However, when I saw that the delivery came from China, all the talk about carefully selected materials seemed rather misleading. I doubt they have any real control over the quality of production there.
Additionally, I have continued to receive text messages from your newsletter despite having unsubscribed which is a feature of spam brands
Edit; nothing has been done about SPAM coming from Elegatto as of 4/02/2026
8 november 2025
Review zonder uitnodiging
Antwoord van Elegatto
Thank you for sharing your feedback, Jacob. We are truly sorry to hear that your bracelet was lost due to the screw mechanism coming loose, and we apologize for the frustration this has caused.
We would like to clarify that we utilize a shipping facility in China to help maintain cost-effective rates for our global customers while ensuring we can ship to as many locations as possible. However, we maintain strict oversight over our designs and the materials used. We take your comments regarding the quality and the screw mechanism very seriously and will be sharing this with our production team to ensure our high standards are being met.
Regarding the text messages, we sincerely apologize for the inconvenience. Our system is designed to honor all opt-out requests immediately; we will look into this technical glitch to ensure your number is fully removed from our newsletter list.
Antwoord van Elegatto
Thank you so much for the 5-star review, Susana! We're very glad to hear that everything met your expectations—from the perfect fit to the quality of the product and the speed of delivery. We work hard to ensure every step of the process is seamless, and it is wonderful to see that reflected in your experience.
We appreciate your support and hope to see you back again soon!
Excellent customer communication
Excellent customer communication. Very prompt and reliable
28 oktober 2025
Antwoord van Elegatto
Thank you so much for your feedback, manfred! We are very happy to hear that you found our communication prompt and reliable. Our team prides itself on being available for our customers whenever they need assistance, so it is great to know that our efforts made a positive impact on your experience.
We truly appreciate your support and look forward to serving you again in the future.
New comer to Elgatto
It’s very elegant look the four pieces it have bought so far. My only complaint is , it’s very difficult to put it on without help from someone. I am waiting to see their durability.
27 oktober 2025
Antwoord van Elegatto
Thank you for your feedback and for choosing Elegatto for your first four pieces!
We're happy to hear that you find the designs elegant. Regarding the difficulty of putting them on, we understand that certain clasps and shackles can take a bit of practice to manage solo. A helpful tip many of our customers use is to rest your wrist on a flat surface while securing the closure, which can provide more stability.
We stand behind our products, so please don't hesitate to reach out if you have any questions as you continue to wear your new bracelets.
Muito bonita.
3 november 2025
Antwoord van Elegatto
Thank you for your lovely feedback, Marcos! We're thrilled you like it. If there's anything else we can do for you, please don't hesitate to reach out. We appreciate having you as a customer!
Antwoord van Elegatto
Thank you for your feedback, Rami! We're glad to hear everything was good for you. If you have any questions or need further assistance, please feel free to reach out. We appreciate your support!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.