I accidentally purchased a bracelet that was in "pre-order" status, which I assume means it's not currently in stock. So, I reached out to the customer care team and asked if the order could be switch... Toon meer
Bedrijf heeft geantwoord
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Bought 3 bracelets from Elegatto. They are all great. Once broke after about 6 weeks. Customer service responded within an hour- processed a free replacement, no hassle. This is a quality organization... Toon meer
Bedrijf heeft geantwoord
I recently purchased 3 bracelets, I love them. Reasonably quick arrival given Christmas and public holidays. Excellent quality, great materials and they look good, haven’t taken them off! L... Toon meer
Bedrijf heeft geantwoord
I really want to love Elegatto because the quality is there, but the shipping experience is a dealbreaker. My first order arrived late, and my current order (placed March 10th) is currently stuck in a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Elegatto is a men's accessory brand based in Los Angeles. Founded in 2017 by California entrepreneurs and designers with a mutual love for uniquely designed and well-made jewelry. We have a mission to provide premium quality accessories at affordable prices and allow each man to find a jewelry piece for any occasion and style. We believe that everything you touch and everything that touches you have texture. Touch is arguably our most enjoyable sense at — Elegatto, we craft jewelry with that sensation in mind. After all, what will life be without the sense of touch
Contactgegevens
120 E 8th street, 90014, Los Angeles, Verenigde Staten
- support@elegatto.com
- elegatto.com
3,8
Goed
431 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Antwoord van Elegatto
Thank you so much for your kind words, Francisco! We're delighted to hear you had a great experience with our customer service. If there's anything else we can help with, please don't hesitate to reach out. We appreciate your support!
All round 5 star
Great service and communication all backed up by a great product x 2.
27 oktober 2025
Antwoord van Elegatto
Thank you so much for your wonderful feedback, Bernard! We truly appreciate your kind words and are so pleased to hear you’re happy with both our service and our products. Your support means a lot to us.
Looked better online then in person
Looked better online then in person. Thought it was a metal, however, just rope. The only thing unique is the locking clip. It's just ok. If I had seen in person first, I would not have purchased.
28 oktober 2025
Antwoord van Elegatto
Thank you for sharing your feedback, Jeff. We’d like to clarify that most of our bracelets are made from durable rope material. The Alchor bracelet, in particular, is crafted from high-performance nylon with a silver-plated stainless steel shackle. For your reference, the product description is included on the product page so customers can review all details before purchasing.
We appreciate your feedback on the shackle as well. If you have any further questions or need assistance, please feel free to contact us. We value your input and hope to have the opportunity to serve you better in the future.
I still haven’t received my order
I still haven’t received my order, but the purchase process was fine.
3 november 2025
Antwoord van Elegatto
Thank you for your feedback, and we appreciate your patience, Joan. We’re glad to hear the purchasing process went smoothly, but we’re sorry to hear your order hasn’t arrived yet. Feel free to contact our customer support, and we’ll investigate this right away and provide you with an update. Thank you for allowing us to make this right!
Antwoord van Elegatto
Hi Hùng, we appreciate your feedback and sincerely apologize for the delay. Our standard shipping typically takes 10-21 business days, though international orders may require additional time for customs processing. We’re actively working with carriers to improve delivery times.
If you’d like us to check your order’s status, please contact our customer support directly. Thank you for your patience as we work to serve you better.
Great service
27 oktober 2025
Antwoord van Elegatto
Thank you for your kind words, David! We’re so glad you had a positive experience with our service. Providing excellent customer care is our top priority, and feedback like yours motivates us to keep delivering our best. We look forward to serving you again soon!
Not arrived
Went the item arrives I can review, why are you asking me to review before the item arrives
30 oktober 2025
Antwoord van Elegatto
Hi Matt, thank you for your feedback! We completely understand your concern. Our system automatically sends review reminders after shipment, but we absolutely want you to experience the product first. Please feel free to wait until your item arrives before leaving your review. We value honest feedback and want to hear your thoughts after you've had time to enjoy your purchase. If you have any questions about your order in the meantime, don't hesitate to reach out to our customer support team. Thank you for your patience and support!
Elegatto has great quality and beautiful!
I ordered from Elegatto and I'm impressed with the quality and beauty! Will order more!
15 oktober 2025
Antwoord van Elegatto
Thank you for your wonderful feedback, Anna! We’re so pleased you’re enjoying the quality and beauty of your Elegatto pieces. That’s exactly what we aim for with every design. Your support means everything to us, and we’re excited to see what you choose next!
all round competence.
15 oktober 2025
Antwoord van Elegatto
Thank you for recognizing our team's dedication, Kent! We strive for excellence in every aspect of our service and products, so your feedback means the world to us. We look forward to continuing to serve you with the same level of care and professionalism.
Great company that stands behind their products!
I have made two purchases with Elegatto and have been extremely happy with their products! The first item I purchased was the wrong size. I was able to easily exchange it with no issues and the exchange was simple and trouble free. The Customer Service staff kept me informed during the entire exchange process! Truly a Company that understands the importance of great Customer Service.
20 oktober 2025
Antwoord van Elegatto
Hi Mark, thank you so much for taking the time to share your experience! We’re delighted to hear you’ve enjoyed your Elegatto pieces and that our team made your exchange seamless. Providing exceptional service is at the heart of what we do. It’s customers like you who inspire us to keep raising the bar.
We can’t wait to see what you’ll add to your collection next!
Have not received the item yet.
28 oktober 2025
Antwoord van Elegatto
Hi Sharon, thank you for sharing your concern. Our records show your order was successfully delivered on November 1st. Sometimes packages may be placed in less visible areas like porches, building lobbies, or with neighbors. We recommend checking these locations first. If you're still unable to locate your package, please contact us directly with your order number so we can investigate further with the carrier. We appreciate your patience and are here to help resolve this for you!
Antwoord van Elegatto
Hi Ivan, thank you for your order! All international shipments are sent via standard delivery, which typically takes 10-20 business days for arrival (plus potential customs delays). Since your order is still within this timeframe, we recommend waiting a few more days. For immediate assistance, please email our support team directly with your order number. We'll be happy to check the status for you. We appreciate your patience and understanding!
Everything that was needed was well…
Everything that was needed was well executed. I was informed of how the order progressed to being delivered.
28 oktober 2025
Antwoord van Elegatto
Thank you for your excellent review, Jeff! We’re pleased to hear everything met your expectations and that you found our order updates helpful. Clear communication and reliable service are top priorities for us, so your feedback is truly appreciated. We look forward to serving you again in the future!
Antwoord van Elegatto
Thank you for your positive review, Lee! We're pleased to hear you're satisfied with the product's quality and weight. Customer feedback like yours is always appreciated. Don't hesitate to contact us if you need anything in the future.
The product is great
The product is great.
However, it took a relatively long time for me to received the package.
Other than that, it's all good.
8 oktober 2025
Antwoord van Elegatto
Thank you for your feedback, Hendy! We’re glad to hear you’re happy with your bracelet. We do apologize for the delay in delivery. We’re always working to improve our shipping process for better efficiency. Your satisfaction matters to us, and we appreciate your patience. If you need any further assistance, feel free to let us know.
Why did I wait so long?
The bracelets that I received are amazing! I chose two different styles/colors to pair and they match perfectly! I was worried that the size would be too small, but I used the sizing guide and they fit perfectly. I like them so much that I’m going to buy more as gifts for the holidays! Great look, great price!
14 oktober 2025
Antwoord van Elegatto
Wow! What an incredible review, Matt! We're absolutely delighted that you love your bracelets and that they fit perfectly (our sizing guide works!). It's wonderful to hear you're planning to gift them too. That's the highest compliment we could receive!
We completely understand that "why did I wait so long?" feeling, but we're so glad you finally took the plunge! Your enthusiasm for our designs means everything to our small team.
Can't wait to see which styles you choose for your holiday gifts! Don't hesitate to reach out if you need any help selecting pieces. We'd be honored to assist.
Quick response easy and quick returns…
Quick response easy and quick returns for exchange
15 oktober 2025
Antwoord van Elegatto
We’re so glad to hear that you had a smooth experience with our exchange process, Christian! We aim to make returns quick and easy, so your feedback truly means a lot to us.
We appreciate your support and hope you love your new bracelet!
Antwoord van Elegatto
We’re so happy to hear you’re enjoying your Signature Gold bracelet, Jerry! Your satisfaction is our top priority, and we truly appreciate you taking the time to share your experience. If you ever need anything else, don’t hesitate to reach out. We’d love to help again!
Oder I placed and they did not help me…
Oder I placed and they did not help me knowing the size was not as detailed
15 oktober 2025
Antwoord van Elegatto
Thank you for your feedback, Souheil. It appears that you started a return and used your own label, which is why a return label was not issued through our portal.
You are welcome to return the item to us, and we would be happy to assist with an exchange or help you find the right size. Please let us know if you need any further guidance or support with the return process.
We appreciate your understanding and look forward to resolving this for you.
Antwoord van Elegatto
Thank you so much for your feedback, William! It means a lot to us that you took the time to share your experience. If there’s ever anything else we can do for you, don’t hesitate to reach out. We’d be honored to assist you again in the future!
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