I ordered 6 vape pod replacements, 1 vape kit to use the pods with and they send 7 pod replacements instead. I have tried contacting multiple ways to get this remedied the last 1 and a half to 2 weeks... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Made an order, waited five days The number listed on their website, you just get one tick on their WhatsApp. I was given another number. I did get through to them, to which they were... Toon meer
Bedrijf heeft geantwoord
Since new management take over there is such a huge improvement, customer service that actually answer and go out their way yo help. Great service fast delivery and great prices. Would highly recommen... Toon meer
Bedrijf heeft geantwoord
I struggled with the old management as I had a few issues....since its been taken over by new management I couldn't be happier with how my issue was resolved....i would happily buy from eliquid base a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Eliquid Base
Geschreven door het bedrijf
About Us
Welcome to Eliquid Base, your ultimate vaping destination! Whether you're new to vaping or a seasoned enthusiast, we offer a wide range of premium e-liquids and cutting-edge vaping hardware to suit every need. We prioritise customer satisfaction with dedicated support, fast shipping, and exceptional service, ensuring you shop with confidence.
Our Vapes
From beginner-friendly kits to the latest tech innovations, we have it all. Explore our extensive selection of top-quality e-liquids in various brands and flavours, designed to deliver the perfect vaping experience every time.
Our Premium Picks:
We dispatch orders placed by 2:00 PM, Monday to Friday, for same-day dispatch with next-day delivery (excluding weekends and bank holidays).
Join the vaping community with Eliquid Base—your trusted source for innovation, reliability, and care.
Contactgegevens
Salford, Verenigd Koninkrijk
- 0161-394-1224
- info@eliquidbase.co.uk
- eliquidbase.co.uk
3,1
Gemiddeld
5K reviews
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Heeft 63% van zijn negatieve reviews beantwoord
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Still Waiting for a refund… from 5 months ago!
Incredibly disappointed, I’ve ordered multiple times from them and for the most part they are fine, in February I made an order and it never arrived, I contacted them for a refund and was completely ignored, it’s almost been 5 months and I’m yet to receive a refund, I’ve emailed them multiple times and I’ve been ignored and not treated correctly, I’ve given them a final notice till I take it further, it’s not about the money anymore it’s the principle and how unfair they’ve been about the entire situation.
13 februari 2026
Review zonder uitnodiging
Antwoord van Eliquid Base
Please accept our sincere apologies for any trouble or frustration you have experienced with your order. We want to inform you that E-liquid Base is now under completely new management, and our absolute top priority is resolving all outstanding issues and fixing our customer service. To help us make this right immediately, please reply to our email with your order number and the details of your query. Once received, our new team will investigate your case as a matter of urgency and get back to you with a swift resolution.
INCREDIBLY POOR
INCREDIBLY POOR. recieved the wrong item contacted the support team to be ignored for ages. Got told i would have the correct item sent asked for ETA to be ignored. Highly poor support team and receiving the wrong product has brought my view on this company down completely. I cannot recommend after how bad my experience has been.
27 juni 2026
Review zonder uitnodiging
Antwoord van Eliquid Base
Please accept our sincere apologies for any trouble or frustration you have experienced with your order. We want to inform you that E-liquid Base is now under completely new management, and our absolute top priority is resolving all outstanding issues and fixing our customer service. To help us make this right immediately, please reply to our email with your order number and the details of your query. Once received, our new team will investigate your case as a matter of urgency and get back to you with a swift resolution.
Terrible customer service
Place an order with 2-3 day delivery and after a week it had not been dispatched. When it finally arrived several items were wrong or missing and after a few emails querying the errors it was clear they did not care. Customer service is terrible and they clearly have a ‘can’t be bothered’ attitude.
15 juni 2026
Review zonder uitnodiging
Antwoord van Eliquid Base
Please accept our sincere apologies for any trouble or frustration you have experienced with your order. We want to inform you that E-liquid Base is now under completely new management, and our absolute top priority is resolving all outstanding issues and fixing our customer service. To help us make this right immediately, please reply to this email with your order number and the details of your query. Once received, our new team will investigate your case as a matter of urgency and get back to you with a swift resolution.
good company
good company, even when lack of stock they always seems to find a way to get in touch and send you extra other product to compensate.
15 juni 2026
Antwoord van Eliquid Base
Thank you so much for taking the time to leave such a wonderful review! We always aim to provide the best possible service, and we are glad that our team's communication and efforts to look after you when items are out of stock made a positive impact.
We truly appreciate your support and look forward to serving you again soon!
Terrible customer service
Terrible customer service. Ordered on Monday still not even been dispatched, no one answers your messages or emails. To be honest, I wasn’t even gonna use them again after they sent me the wrong stuff out last time which I didn’t sort out either. Terrible company. Steer clear if I was you.
22 juni 2026
Review zonder uitnodiging
Antwoord van Eliquid Base
Hi there,
Please accept our sincerest apologies for the completely unacceptable delay in dispatching your order, as well as our failure to respond to your messages and emails. We also deeply regret mishandling your previous order; you have every right to be angry, and this is completely below the standard you should expect.
We want to inform you that ELIQUIDBASE is now under completely new management. Our top priority is taking immediate responsibility for past mistakes, resolving legacy operational failures, and fixing our customer communication.
We want to make this right for you immediately. Could you please reply with your order number or the name on your account? Our new team will personally track down your current order to get it dispatched today, and we will look into a resolution for the previous incorrect items as well.
Thank you for your patience during this transition, and we hope to have the opportunity to restore your trust.
Best regards,
The Customer Support Team
I placed an order a week ago
I placed an order a week ago. This was placed before 2pm (which web site states order before 2pm and will be dispatched the same day) i have tried to call them, but they do not answer calls. I emailed which they take ages to respond too. A man called Tony advised he would forward email onto dispatch team and I would hear back from them. Never heard back from them. They have taken my money and don’t send goods
18 juni 2026
Review zonder uitnodiging
Antwoord van Eliquid Base
Hi there,
Please accept our sincerest apologies for the lack of response and the delay with your order. We understand your frustration completely.
E-liquid Base is now under completely new management, and our top priority is fixing these communication and dispatch issues. We are looking into your case right now to find out exactly what happened with Tony and the dispatch team.
Please reply with your order number so we can track down your payment and get your goods shipped out to you immediately. We will make this right.
Best regards,
The Customer Support Team
E-liquid Base
Well priced
Well priced, easy to use website, good delivery times, will definitely use again
24 juni 2026
Review zonder uitnodiging
Antwoord van Eliquid Base
Thank you so much for the wonderful feedback! We are absolutely delighted to hear that you found our website easy to use, our prices competitive, and our delivery times to your satisfaction.
We truly appreciate your support and look forward to serving you again soon!
Dont trust the offers
Dont trust the offers. Nothing ever arrives. Placed an order with a promo on website for Free Mystery box with orders over £50. And guess what, No mystery box Nothing free was sent. Their Customer service is very lacking and hard to get any answers. I will not be ordering from them ever again. Order number 197650. Being promised somebody will look into this but not sure
15 juni 2026
Review zonder uitnodiging
Antwoord van Eliquid Base
Hi there,
Please accept our sincere apologies for the missing items from your order and for the frustration this has caused you regarding our customer service.
We would like to look into this immediately. Could you please reply with your order number?
Please be reassured that we are currently under new management, and we are committed to getting this sorted out for you as quickly as possible.
Thank you for your patience and for giving us the opportunity to make this right.
Avoid
Avoid! Won't respond to emails or calls. Item doesn't get dispatched within the time frame or has missing items. Now it's worse, they just don't bother sending them items
22 juni 2026
Review zonder uitnodiging
Antwoord van Eliquid Base
Hi there,
Thank you for your feedback, and please accept our sincerest apologies for the completely unacceptable lack of communication, missing items, and dispatch delays you have experienced. We completely understand your frustration and anger; you should never have been left in the dark or without the products you paid for.
We want to reassure you that ELIQUIDBASE is now under completely new management. Our absolute top priority is fixing these operational failures, addressing legacy issues, and earning back your trust. We are fully committed to resolving this for you immediately. Could you please reply with your order number or the specific details of your query? Our new team will track it down and sort it out for you right away.
Best regards,
The Customer Support Team
Brilliant company been ordering every…
Brilliant company been ordering every month for years now neva had a problem a1 communication a1 juices and at a great price cant fault it atall
21 juni 2026
Antwoord van Eliquid Base
Thank you so much for the brilliant review and for your loyalty over the years! We are absolutely thrilled to hear that you've had such a consistently great experience with our juices, pricing, and communication.
Loyal customers like you mean everything to us, and we look forward to continuing to provide you with excellent service for many more years to grow.
Excellent customer service.
Excellent customer service.
Fast secure delivery and amazing selection of products.
13 juni 2026
Review zonder uitnodiging
Antwoord van Eliquid Base
Thank you so much for the wonderful review! We are absolutely delighted to hear that you experienced excellent customer service, fast and secure delivery, and were pleased with our selection of products.
We truly appreciate your support and look forward to serving you again soon!
Ordered 3 bottles of e liquid and coils…
Ordered 3 bottles of e liquid and coils on the 20th May. It took over a week to arrive, when the package arrived it only had the coils, on the invoice e liquid was crossed out and marked refund. I have requested 4 times for a refund, still waiting for it one month one after the order.
I would never order from the company again, totally unprofessional and disgusting customer service. Spend your hard earned money elsewhere.
20 mei 2026
Review zonder uitnodiging
Antwoord van Eliquid Base
Please accept our sincere apologies for any trouble or frustration you have experienced with your order. We want to inform you that E-liquid Base is now under completely new management, and our absolute top priority is resolving all outstanding issues and fixing our customer service. To help us make this right immediately, please reply to our email with your order number and the details of your query. Once received, our new team will investigate your case as a matter of urgency and get back to you with a swift resolution.
Very good service good discounts
Very good service good discounts, if there's any problems or missing flavors they always get in contact to give options and reimburse you and try to give you something extra to keep you happy good company highly recommend
19 juni 2026
Review zonder uitnodiging
Antwoord van Eliquid Base
Thank you so much for the amazing feedback!
We always want to make sure you're getting the best service, great deals, and fast solutions whenever stock runs low. Your support really means a lot to the whole team.
Looking forward to sorting out your next order!
Used the whole time I've been vaping
Used the whole time I've been vaping. Never had an issue with delivery or getting things I've ordered. Even times flavours I have ordered have sold out, they're always quick to call to offer replacements with plenty of other options. Always extremely quick with delivery too
5 juni 2026
Review zonder uitnodiging
Shocking service this company doesn't…
Shocking service this company doesn't deserve one star. They sent wrong items then either ignored repeated emails or replied saying they would get someone to contact me, they obviously never did.
Having to make a claim through my bank to get money refunded. Just rogues!
18 juni 2026
Review zonder uitnodiging
Antwoord van Eliquid Base
Please accept our sincere apologies for any trouble or frustration you have experienced with your order. We want to inform you that E-liquid Base is now under completely new management, and our absolute top priority is resolving all outstanding issues and fixing our customer service. To help us make this right immediately, please reply to our email with your order number and the details of your query. Once received, our new team will investigate your case as a matter of urgency and get back to you with a swift resolution.
Amazing service good price and fast…
Amazing service good price and fast delivery
6 juni 2026
Review zonder uitnodiging
Really good business and if they are…
Really good business and if they are missing some flavor they give you an little extra one
17 juni 2026
Review zonder uitnodiging
No value towards long term customers
Most of the time I have no issue with eliquid base, usually great experiences. Yet I am sadly writing a 1 star review, this is because I am yet it receive/ be refunded for a order I made in December of 2025 and it is June 2026 meaning it has been half a year. It’s been half a year of numerous emails, phone calls and more all coming from my side and yet no resolve from them, evidently meaning they do not value long term customers as I have been a loyal customer since around 2023.
16 juni 2026
Review zonder uitnodiging
Antwoord van Eliquid Base
Please accept our sincere apologies for any trouble or frustration you have experienced with your order. We want to inform you that E-liquid Base is now under completely new management, and our absolute top priority is resolving all outstanding issues and fixing our customer service. To help us make this right immediately, please reply to our email with your order number and the details of your query. Once received, our new team will investigate your case as a matter of urgency and get back to you with a swift resolution.
Was never kept up dated on what was…
Was never kept up dated on what was going on and were my item was
16 juni 2026
Review zonder uitnodiging
Antwoord van Eliquid Base
Please accept our sincere apologies for any trouble or frustration you have experienced with your order. We want to inform you that E-liquid Base is now under completely new management, and our absolute top priority is resolving all outstanding issues and fixing our customer service. To help us make this right immediately, please reply to our email with your order number and the details of your query. Once received, our new team will investigate your case as a matter of urgency and get back to you with a swift resolution.
Helpful and good communication
Helpful and good communication. Quick delivery
2 juni 2026
Review zonder uitnodiging
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