This company offers misleading advertisements, and then does not accept them (a common bait and switch tactic). I contacted the company multiple times for clarification: "This is the text messag... Toon meer
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Lees wat reviewers zeggen
There was an issue with shipping. They heard me, found my order, and got it to me ASAP. Then, they told me they would not be using g that carrier to ship my new order, to insure I will not be left... Toon meer
Online ordering was easy. Package took a while but it was received today. Lovely, sturdy packaging-cases, both hard shell & cloth sack. Cleaning fiber included. What is the measuring tool & how do I u... Toon meer
Elklook has fabulous and beautiful products! I love the glasses I purchased, and purchased additional pairs of glasses a few weeks later. People are always asking me where I got my glasses - sharp a... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Discover premium prescription eyeglasses designed to elevate your style and clarity—all at an accessible price. Our innovative AR Try-On System allows you to preview frames in real time, ensuring the perfect fit before you buy. Crafted with eco-conscious materials (think plant-based acetate and recycled metal), every pair reflects our commitment to sustainability without compromising on durability.
Contactgegevens
651 N Broad St, 19709, Middletown, Verenigde Staten
- +15134721641
- service@elklook.com
- elklook.com
3,6
Gemiddeld
169 reviews
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Heeft 35% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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I love love my glasses
I love, love, live my glasses. The quality was excellent. It took a little bit more time to arrive than I expected but it was worth it.
25 april 2023
Where’s my order?
The reason for a low rating is that I have not received my glasses. I emailed the company they said they would get back to me in 24hrs. Three days later and no response.
The ordering was not difficult but what is going on with delivery.
24 april 2023
Antwoord van ELKLOOK EYEWEAR
Dear Elizabeth,
We are so sorry for what happened.
It’s our fault that we didn’t reply to you in time, we had so many orders to handle at that time, and the processing procedure was not good enough. Now we’ve updated the processing procedure, and taken several measures to ensure the quality of services, we’ll do our best to ensure that customers will have a better shopping experience with ELKLOOK.
Hope you try our website again, I believe we won’t let you down this time.
My prescription was MADE WRONG and made…
My prescription was MADE WRONG and made My eyesight WORSE. I WILL DEFINITELY NOT RECOMMEND THIS SITE TO NO ONE.
8 maart 2023
Review zonder uitnodiging
Antwoord van ELKLOOK EYEWEAR
Hi dear,
We are so sorry for your bad experience with Elklook.
Now we provide 30-day hassle-free returns and 1-year quality guarantee & free replacement. We’ve taken several measures to ensure the quality of the products and services. We’ll do our best to make sure that customers won’t suffer undue losses from us.
You may contact service@elklook.com when you have any questions or concerns, we’ll do our best to help.
I believe I was sent the wrong…
I believe I was sent the wrong prescription. I cannot wear the glasses without a tremendous headache. They caused me to miss a step at work and I injured my self. I would like a refund.
6 april 2023
Antwoord van ELKLOOK EYEWEAR
Hi,
We’re sorry that our glasses made you upset.
You may contact service@elklook.com for help in returning the wrong glasses and getting a refund.
The PERFECT red glasses…
I have been looking for the perfect Red glasses. I finally found them with Elklook.
I have over 40 pairs of readers and it is kind of my calling card. I will certainly be ordering more glasses from you.
The product and the quality are excellent.
Thank you
Heather Finnigan
3 april 2023
Tortoise shell glasses × 2 pairs
Online ordering was easy. Package took a while but it was received today. Lovely, sturdy packaging-cases, both hard shell & cloth sack. Cleaning fiber included. What is the measuring tool & how do I use it? No paperwork whatsoever, a bit confusing.
14 april 2023
The wrong pair of glasses arrived with…
The wrong pair of glasses arrived with the wrong RX in them. I tried to get the right ones I wanted but they were out of stock. They replaced them with another similar pair but weeks later.
6 april 2023
Antwoord van ELKLOOK EYEWEAR
Hi,
We’re sorry that the glasses were not correct.
We’ve upgraded the website functions and taken several measures to ensure the quality of services, and we’ll do our best to ensure that customers will have a better shopping experience with ELKLOOK.
You may contact service@elklook.com for help in returning the wrong glasses and getting a refund.
Ordered was confirmed on March 30th and…
Ordered was confirmed on March 30th and still no glasses, everytime I would track order, keeps saying that Usps has created a shipping label and waiting on package, so frustrated, no other information on my order, won't order from this company again.
30 maart 2023
Antwoord van ELKLOOK EYEWEAR
Dear customer,
Typically, it takes 8-14 days for the whole delivery, and delivery times can vary depending on your location, online updates may be delayed sometimes, we apologize for any inconvenience and appreciate your patience during this process.
If you have any further questions, please don't hesitate to contact service@elklook.com.
Frame size too small
Frame size too small
I try to call you to ask for exchange but nobody answered
You charge me almost $45 for nothing
30 maart 2023
Antwoord van ELKLOOK EYEWEAR
Dear customer,
We can be contacted in several ways, when the phone number doesn’t work, you may also contact us via email at service@elklook.com.
Still haven't received the framed in…
Still haven't received the framed in spite of all the emails you have sent
6 april 2023
Antwoord van ELKLOOK EYEWEAR
Hi David,
We're sorry to hear you haven't received your package yet. We understand your frustration and concern.
Typically, it takes 8-14 days for the whole delivery, and delivery times can vary depending on your location, online updates may be delayed sometimes.
We apologize for any inconvenience and appreciate your patience during this process.
Please don't hesitate to contact service@elklook.com whenever you have any concerns or questions.
I received my glasses today and they…
I received my glasses today and they were no where near my right prescription. I can’t see out of them at all.
1 april 2023
Antwoord van ELKLOOK EYEWEAR
We are sorry that the glasses were not correct.
You may contact service@elklook.com for help in returning the wrong glasses and getting a refund.
Nice selection
1 april 2023
The have my money.. I never got glasses
The have my money... I paid extra for expedited shipping I have a tracking number but it's never left the facility, and as USPS says they never "put it in the mail". Phone number doesn't work doesn't even ring it just hangs up. Tried live chat at 2 o'clock central standard time, said there wouldn't be any buddy back for six hours! I am so pissed! I can't believe everybody else has had great experiences when this is clearly a fraudulent website!! oh and my order number doesn't exist in meters my email in their system!
5 april 2023
Review zonder uitnodiging
Antwoord van ELKLOOK EYEWEAR
Dear customer,
We are so sorry for what happened.
It’s our fault that we didn’t reply to you in time, we had so many orders to handle at that time, and the processing procedure was not good enough. Now we’ve updated the processing procedure, and taken several measures to ensure the quality of services, we’ll do our best to ensure that customers will have a better shopping experience with ELKLOOK.
We can be contacted in several ways, when the phone number doesn’t work, you may also contact us via email at service@elklook.com.
Hard to find styles, and GREAT PRICING!
I ordered 4 pair of glasses from Elkwear a few weeks ago and they came today. First of all I'd like to say they have unusual styles available for those of us that like to stand out. I was impressed with the packaging, as they arrived in great condition. I was kinda worried what the quality would be like...since they were very inexpensive compared to what I would usually pay. They were AWESOME! Thank You! Very happy customer here!!!
31 maart 2023
the glasses are not fit good and it…
the glasses are not fit good and it took and eternity to arrive plus one of the glasses are kinda broken in one side, I dont recommended it
31 maart 2023
Antwoord van ELKLOOK EYEWEAR
Hi,
We’re sorry that the glasses didn’t fit.
We’ve upgraded the website functions and taken several measures to ensure the quality of services, and we’ll do our best to ensure that customers will have a better shopping experience with ELKLOOK.
You may contact service@elklook.com for help in returning the wrong glasses and getting a refund.
The glasses store recommA better experience than expected.ended by a…
The glasses store was recommended by a friend, he is very satisfied, and I am also very satisfied! The glasses are of good quality and great value for money. It took a few days to process the glasses, but it was worth it! The lenses are clear and comfortable to wear.
23 maart 2023
Unusual style and well made.
23 maart 2023
Antwoord van ELKLOOK EYEWEAR
Hi Vicky, thank you so much for your kind words! We're thrilled to hear that you appreciate our unique and high-quality eyewear. :D
Awesome experience
Awesome experience. The frames were on point and what I expected. Thank you. Highly recommend this company.
23 maart 2023
Antwoord van ELKLOOK EYEWEAR
Hi dear Oliver, thank you for taking the time to leave us such a wonderful review! It's great to hear that you had an awesome experience with our company and the frames you received were exactly what you expected. Our team takes great pride in crafting high-quality and distinctive products, and we're so happy that our efforts have paid off. We appreciate your recommendation and kind words, and we look forward to serving you again in the future! Thank you!
Glasses are not sturdy almost doll like…
Glasses are not sturdy almost doll like cheaply made
23 maart 2023
Antwoord van ELKLOOK EYEWEAR
Hi dear Robin,
I am sorry our product didn't meet your expectations. We are serious about customer feedback and experience. Could you send us an email with details to let us know if it's a quality issue or something else? Our email is service@elklook.com
Thank you
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