The company failed to provide the care instruction.Under UK consumer rights, you may also be entitled to a return if the absence of these instructions makes the item unfit for purpose. Customer servic... Toon meer
Bedrijf heeft geantwoord
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Ok, as a Grandmother to be, I maybe stepped ahead of the game when I purchased these but how could I resist! The detail of the sea life and dinosaurs, the size of the blocks that easily compact inside... Toon meer
My second order from Ella James . It was a beautiful Deco Lux Christmas Tree throw in cream , absolutely delighted with it , great quality and lovely and soft . Next day delivery as prompt as my fir... Toon meer
Beautiful chair purchased and delivered free within 2 days. Exceptionally well packed. Contact through their website was excellent with very quick and helpful responses. Absolutely delighted with b... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Ella James is a UK-based home and lifestyle store, specialising in beautiful furniture, décor, and accessories. We are NOT connected in any way to the U.S. clothing store of the same name. If you’re shopping with us, you’ll find carefully curated homeware collections, children’s interiors, and timeless lifestyle pieces, all delivered with a personal touch and dedicated customer service. We kindly ask reviewers to double-check they are leaving feedback for the correct Ella James business. If your experience relates to the U.S. clothing company, please direct your review to their page instead. Thank you so much for supporting our small business. We truly value every one of our customers.
Contactgegevens
9b Sawley Park, DE21 6AS, Derby, Verenigd Koninkrijk
- info@ellajames.co.uk
- ellajames.co.uk
4,5
Uitstekend
739 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Very helpful service
Very helpful service - the item I wanted was out of stock, and they called me immediately to arrange a replacement. Beautiful range of stock and quick delivery.
19 februari 2018
Review zonder uitnodiging
Log Store
Love my circular log store! Arrived quickly two days later!
Thank you!
18 februari 2018
Review zonder uitnodiging
Fab shop
Fab. Quick delivery also.
Love our Joseph nightlight and got a nice discount also! Will use again
16 februari 2018
Review zonder uitnodiging
Very cute but expensive
The light ordered is lovely but far too expensive for what it is! It's a plastic material and I would not think looking at it, it cost that much. Slightly disappointing but at least it's cute.
8 februari 2018
Review zonder uitnodiging
Simple yet nice design
I have quite a range from this designer. I love the ceramic finish and the simplicity of the design, it suits all decor needs. The only issue I have is the high price point. I’m not entirely sure that the quality warrants the price.
6 februari 2018
Review zonder uitnodiging
Excellent products
Excellent products. Goods were well packaged and arrived promptly.
5 februari 2018
Review zonder uitnodiging
Lovely product
Lovely product. The grandchildren will adore these bunny lights as do I .
Received so quickly . Thanks so much . Will definitely use again
5 februari 2018
Review zonder uitnodiging
Good service and quick resolution of a …
Good service and quick resolution of a small issue
4 februari 2018
Review zonder uitnodiging
Great price for a great quality
Great price for a great quality product, and fast delivery too!
1 februari 2018
Review zonder uitnodiging
Really lovely Easter wreath
Really lovely Easter wreath! Cant wait to put it on front door. Colours are subtle and classy looking. Just need to add a couple of chicks! Thank you
29 januari 2018
Review zonder uitnodiging
Excellent service and communications
Excellent communications.
24 januari 2018
Review zonder uitnodiging
Loved my sugar plum fairy
Loved my sugar plum fairy. Prompt delivery as arrived the following day.
22 januari 2018
Review zonder uitnodiging
Awful service!
20 januari 2018
Review zonder uitnodiging
Antwoord van Ella James Homeware (NOT Ella & James Clothing)
Dear Sophie
We would be grateful if you could contact us on 01572 759 190 if there was a problem with your order and we would be happy to rectify this for you.
Brilliant service
Brilliant service - extremely quick delivery, well packaged and gorgeous silk flowers. Thank you.
17 januari 2018
Review zonder uitnodiging
Bought the felt fox head
Bought the felt fox head for grandsons nursery and it is awesome. Delivery was super quick and perfectly packaged. Would recommend and use again .
16 januari 2018
Review zonder uitnodiging
Item was delivered safely and quickly
Item was delivered safely and quickly, it was well packaged and all at a very good price.
15 januari 2018
Review zonder uitnodiging
Fantastic service and speedy delivery
Fantastic service and speedy delivery
Would def use again
14 januari 2018
Review zonder uitnodiging
Really quick delivery
Really quick delivery. Ordered in the morning and it arrived the following day on a Saturday without paying for next day. Great quality zebra head.
9 januari 2018
Review zonder uitnodiging
Terrible experience
Terrible experience, ordered a toy garage for my child 20th december, paid for next day delivery, it is now 9th Jan and nothing has arrived, I emailed twice to complain and have so far had no response, called and had no answer. Very very disappointed child and unacceptable customer service. The money was taken out of my account Dec 20th.
9 januari 2018
Review zonder uitnodiging
Antwoord van Ella James Homeware (NOT Ella & James Clothing)
Dear Laura
We are sorry that you have experienced this problem with your order . We received your email about the failed delivery over the Christmas weekend and we replied once our offices were open again after Christmas. We started the investigation with the carrier immediately and they explained that they could not locate your address so we emailed you to ask for further information for the driver but we did not hear back from you . The carriers attempted delivery 3 times unsuccessfully . After having spoken to you today , we have now established that the postcode provided on the order that we received was incorrect and this is the reason that the delivery failed .
We have now shipped a second order to the correct address with Express shipping . Please do contact us on 01572 759 190 if we can help further .
Excellent
This site is excellent - cheaper & better service than most places. There was a mistake with the computers & something not stocked but was advised to this quickly & order was received quickly. Beautiful plates.
7 januari 2018
Review zonder uitnodiging
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