The company failed to provide the care instruction.Under UK consumer rights, you may also be entitled to a return if the absence of these instructions makes the item unfit for purpose. Customer servic... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ok, as a Grandmother to be, I maybe stepped ahead of the game when I purchased these but how could I resist! The detail of the sea life and dinosaurs, the size of the blocks that easily compact inside... Toon meer
My second order from Ella James . It was a beautiful Deco Lux Christmas Tree throw in cream , absolutely delighted with it , great quality and lovely and soft . Next day delivery as prompt as my fir... Toon meer
Beautiful chair purchased and delivered free within 2 days. Exceptionally well packed. Contact through their website was excellent with very quick and helpful responses. Absolutely delighted with b... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Ella James is a UK-based home and lifestyle store, specialising in beautiful furniture, décor, and accessories. We are NOT connected in any way to the U.S. clothing store of the same name. If you’re shopping with us, you’ll find carefully curated homeware collections, children’s interiors, and timeless lifestyle pieces, all delivered with a personal touch and dedicated customer service. We kindly ask reviewers to double-check they are leaving feedback for the correct Ella James business. If your experience relates to the U.S. clothing company, please direct your review to their page instead. Thank you so much for supporting our small business. We truly value every one of our customers.
Contactgegevens
9b Sawley Park, DE21 6AS, Derby, Verenigd Koninkrijk
- info@ellajames.co.uk
- ellajames.co.uk
4,5
Uitstekend
739 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
A beautiful piece we hope to use for…
A beautiful piece we hope to use for many years to come. Delighted with this purchase!
26 november 2018
Review zonder uitnodiging
Had a really good experience shopping…
Had a really good experience shopping from Ella James - the whole experience was made really easy for me, great communication and a great selection of products to chose from - will definitely be shopping from here again! Thanks Ella James
25 november 2018
Review zonder uitnodiging
Product as described and quick…
Product as described and quick delivery. I was disappointed to see the same product sold by you on not on the high street for £85 and on sale on your website for £30, thank goodness I decided to look directly on your site!
24 november 2018
Review zonder uitnodiging
Excellent service
Excellent service, very quick & efficient.
24 november 2018
Review zonder uitnodiging
Great service and products.
First time I've ordered, but very easy and beautiful products. Arrived quickly too. A* thanks.
20 november 2018
Review zonder uitnodiging
Beautiful necklace
Beautiful necklace for a really good price. So pleased with it and will love giving it as a gift for my best friend at Christmas.
17 november 2018
Review zonder uitnodiging
Early Christmas Present.
Very pleased with the product. Efficient service.
14 november 2018
Review zonder uitnodiging
a Complete NIGHTMARE!!!
I cannot even give this company one star. The entire shopping experience has been a nightmare. I have yet to receive my product a month after ordering it, and Ella will not refund me my money. I suggest taking your business elsewhere! The worst customer service I’ve ever experienced.
14 november 2018
Review zonder uitnodiging
Antwoord van Ella James Homeware (NOT Ella & James Clothing)
Hi Angela
As you know we have been tracking your order to the USA with our freight forwarder for the last 10 days or so. We have now got to the bottom of the delay . The postcode that you have put on the order is incorrect and delivery has been attempted but failed as the address is incorrect. We have emailed you to explain this and we would appreciate if you could withdraw or amend this review.
Ashley @ Ella James
Excellent service
13 november 2018
Review zonder uitnodiging
Excellent customer service
We haven’t put up the baby furniture yet but the communication between myself and the staff has been fabulous. The response and information regarding delivery has been amazing and very helpful. I will definitely buy from Ella James again.
8 november 2018
Review zonder uitnodiging
Excellent hammock chair
Excellent hammock chair. Looks great, sturdy and very comfortable. Superb customer service too.
15 oktober 2018
Review zonder uitnodiging
Very pleased with the quality of the…
Very pleased with the quality of the item and also the prompt delivery. Will certainly be looking at purchasing further from Ella James.
15 oktober 2018
Review zonder uitnodiging
bisher keine Lieferung
bisher keine Lieferung, noch nicht einmal die Sendungsnummer erhalten.
Gut, dass ich über Paypal gezahlt habe, da kann ich das Geld wieder erhalten.
Ich warte jetzt noch 3 Tage, dann melde ich den Vorgang bei Paypal
14 oktober 2018
Review zonder uitnodiging
I bought a product from ellajames but…
I bought a product from ellajames but the day after I was told that there was a mistake and the product was out of stock and discontinued. I am still waiting to have a refund
24 september 2018
Review zonder uitnodiging
Antwoord van Ella James Homeware (NOT Ella & James Clothing)
Sadly , there was a systems error and the product that you ordered should have shown 'Out of stock'. Unfortunately it did not and it enabled you to proceed with the purchase. We can confirm that a full refund has been processed.
Certainly to be recommended
Certainly to be recommended, items arrived speedily and were well packaged and l was delighted with my purchase. Good value for money. Will be happy to use Ella James in the future.
15 september 2018
Review zonder uitnodiging
Beautiful chair
Beautiful chair purchased and delivered free within 2 days. Exceptionally well packed. Contact through their website was excellent with very quick and helpful responses. Absolutely delighted with both my chair and the service provided. Will purchase from Ella James again. Thank you
10 september 2018
Review zonder uitnodiging
Excellent service
10 september 2018
Review zonder uitnodiging
The product was lovely
The product was lovely, looked exactly as it did in the picture and turned up sooner then expected!
7 september 2018
Review zonder uitnodiging
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