Elliegracejewelry Reviews 

Although I was told I could have a refund when I cancelled an item within 5 minutes of me ordering, I was only offered a partial 40% refund and keep the item or an exchange. Plus the company address is a P.O address in Australia.
I would not trust them to partial refund or exchange, so now have an item I do not want/need.

This company is in China, do not order from them. Every part of their advertisement is false. It is not shipped from the UK

Don't use Ellie Grace jewellery you will never get your order.I still haven't after over than a month.

Bracelets come from china if id known that would not have ordered Theyare supposed to come fromAustralia ihad problems with this website not answering my emails in time to cancel one of the bracelets They were too small so have had to get extenders which thank goodness are being sent free Also they agreed to 40% discount I’ll have to wait and see if it is refunded

Tried three times to ask how to return unwanted item still no reply ordered one grandson bracelet two arrived one had grandson sentiment missing this is the fourth message don't know where to go from here ???

AVOID!!!!!! Awful company!!! Bought my husband a bracelet for Christmas and it broke the first day he wore it, cheap rubbish. I emailed the company twice and they have still not got back to me. Dont waste your time or your money!

I would retract my previous review, because it's only fair as I have received the item this morning (unfortunately, I cannot delete the review). I will leave it as 4 stars though as there was no communication when I emailed and also you can still get the exact same item, much cheaper elsewhere

On the 1at of January I ordered an item for my grandsons birthday on the 15th January. Delivery was supposed to take 3/5 days. As of today it has still not arrived. This company is in China. My first tracking code was from a company called Yun Express. The tracking showed the item at various centres and airport in China. It is now in this country with Evri, it arrived yesterday. Their tracking just says they've got it but nothing about when it might be delivered. I should have did more research. Don't make my mistake. Avoid this company at all costs.

SCAM

Stay away from this company, they are scammers. I ordered a bracelet order #EGU58181, I paid for express delivery and nothing arrived. I have tried over and over to reach out to them and they do not respond so I raised a dispute with my bank.

Would not recommend Ordering from this company received the bracelet didn’t fit my grandson and I tried to email for a refund and nothing I have email 3 times and I have had to go through my bank to get the money back would not recommend this company

I purchased an order over early December.... delivery was said 4/7 days but still not delivered. I have sent emails after emails and still no replies very very poor customer service. Don't buy from this site. I can only assume this is a scam

I purchased a order over 9 days ago.. delivery was said 4/7 days but still not delivered. I have sent emails after emails and still no replies very very poor customer service. Don't buy from this site.

Hi ! Unfortunately experience with this company was not the one expected. Placed my order on the 20 of December, payed express delivery 3-5 days, and still waiting for my delivery . Send 2 emails to the support team to refund my express cost of delivery with no reply. Waste of time, and looks like money wasted as well. I do suggest to check different brands/ companies for this type of gifts.

I bought a gold ring for my daughter for Christmas this year, and within 12 hours of her wearing it. Her finger turned black, the ring is meant to be gold! I have emailed the company and sent photos of the ring and my daughter finger and I am being ignored I my very upset that a special gift is unwearable and that I wasted a lot of money.

Ordered on the 10th December as wanted the fidget ring for Xmas and still waiting for it. Appalling customer-care. I'm now in a dispute with the bank as I believe I've been scammed.

I purchased this bracelet as a gift, however it has arrived without the extender. I have emailed customer support twice and both times it has bounced back. There is no phone number. I’m very disappointed in the service so far and would appreciate someone getting in touch with me ASAP to rectify.

Poor poor poor
I initially tried to amend my order just after placing it they said no.
Took weeks to arrive and broken.
I have sent 2 messages. No reply
Now need to find alternative presents.
Nice ideas but poor customer service

Poor quality item (ring) which doesn't fit myself or my daughter. I have made numerous attempts to contact (only an email available). I have had one automated reply which offers me a 40% refund, and I can keep the item. I clearly want a full refund and dont want the item. They have not responded to any further emails and FB messages. Their website only lists 5* reviews. I gave a 1* review, but it isn't reflected on their website as their clearly filter and select/falsify reviews. Stay away from this company.

Part of the item was damaged.
I ordered a bracelet for my Grandson and paid extra for a box. The bracelet was perfect however the box was damaged. I sent photos of the damaged box to customer services saying I did not believe it was damaged in transit as the packaging was perfect. To my suprise there was no quibble just a return email promising a replacement. To my suprise the replacement box just arrived. How refreshing to encounter customer services which actually works. Well done to them I can highly recommend them. Thank you