The clothes are cute the quality is great but I’m giving them 4 stars because I had an issue with my order that needed to be resolved and they never got back to me.
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Lees wat reviewers zeggen
I order all of my going out / festival clothes from Elsie & Fred and I have not had one purchase I’m unhappy with ! My body type is quite hard to find clothes that fit (6 foot and I wear a 32DD bra)... Toon meer
I’m so gutted to send a negative review to a small business. However having sent multiple messages via the website, 2 different email addresses, Instagram and messenger I have no choice. I’ve paid for... Toon meer
Bedrijf heeft geantwoord
Messaged on insta before buying and was replied to so quickly! Incredible quality, True to size and already know i'll be receiving hundreds of compliments! Can’t wait to wear it!! Also my order came... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
An online boutique created by three siblings, Natalie, Leanne and Ryan Haynes. They believe in empowering the fiercest and more empowered version of you. Elsie and Fred specialise in making females feel special in bold colours and bright hues designing...
Contactgegevens
Elsie & Fred, UNIT 2-3 HEER HOUSE, MATLOCK ROAD, CV1 4JR, coventry, Verenigd Koninkrijk
- sales@elsieandfred.com
- elsieandfred.com
3,8
Goed
110 reviews
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Nice unique gear -Humans Progress
Nice unique gear, good prices and not a corporate machine there a human caring company.
12 januari 2023
Review zonder uitnodiging
Antwoord van Elsie & Fred
hahaha appreciate that Dave, we try and keep it as personable as possible x
Team were so respondent and helpful…
Team were so respondent and helpful when I emailed them about an enquiry! Super quick delivery and items looked exactly like they did online.
9 maart 2023
Review zonder uitnodiging
Antwoord van Elsie & Fred
Super glad to hear that Zoe, I shall pass ze compliments on to the photographer 😏
I will continue to buy from this brand…
I will continue to buy from this brand every season! Their clothes are compliment magnets, every time I wear my e&f jackets I get stopped multiple times and asked where they’re from. I honestly feel my best self when I wear them and I also love that they’re independent 💫 amazing quality and the best customer service too!
9 maart 2023
Review zonder uitnodiging
Antwoord van Elsie & Fred
Ahhh thank you so much Daisy! `😍 thats the biggest goal for us x
Excellent service and incredible quality!
Messaged on insta before buying and was replied to so quickly! Incredible quality, True to size and already know i'll be receiving hundreds of compliments! Can’t wait to wear it!! Also my order came in less than 2 days of ordering and I only paid standard delivery! Thanks so much x
8 maart 2023
Review zonder uitnodiging
Antwoord van Elsie & Fred
they're ok. haaa thank you Eve x
Brilliant service
Brilliant service, came in good time, absolutely love my new pink faux fur coat. It is very very warm and cosy when on. I do recommend this item and brand.
2 maart 2023
Antwoord van Elsie & Fred
Thankyou very much! lovely words 🥰 hope it brings you loads of joy x
Lil Kim in Candy Pink
Delivery was super fast and the coat I bought is outstanding quality and the best thing I've ever owned. It is an incredible candy pink and the faux fur is so soft and luxurious, it's like being wrapped in a pink fluffy cloud of candy floss.
22 februari 2023
Antwoord van Elsie & Fred
Ahhhhh haha thank you so much Sabrina, So glad you love it. Don't eat it though, i tried that once, went horribly x
Antwoord van Elsie & Fred
Thank you very very much Catrina! So glad you love this pieces x
Still has not come yet
Still has not come yet. Takes acrually forever. Would not order here again
18 februari 2023
Antwoord van Elsie & Fred
Hey Love! I can see your parcel arrived in your state Friday. Parcels to the USA have been disrupted slightly but it will be with you this week. We hope you love it. x
Fab unique clothing
Fab unique clothing, at reasonable prices. Great communication at each stage of the order process and happy when arrived in cute packaging. Generally the sizing was slightly larger than expected so had to return an item, return was free though so brill all round! 😁
6 februari 2023
Not true to size- No free exchange
Just received my first order of a beautiful ice blue co-ord set. Quick delivery! Ordered a size 12 (M) skirt as that is normally correct for me, but the waist of the skirt is huge! More like UK 14-16! Definitely not true to size.
Bought it in the sale and I have sent it back today (returns process is simple 👍). Luckily the size 10 (S) is still in stock so I have ordered it but it’s cost me another standard delivery cost (£3.99). Why do you not offer free exchanges? Especially as the garment is not true to size at all.
18 januari 2023
Review zonder uitnodiging
Lovely dress, but missed item
Super cute dress, just a shame they only sent one item when I bought 2 :(
11 januari 2023
Review zonder uitnodiging
Antwoord van Elsie & Fred
Hey Ruby! Im so sorry to hear you only received one of your dresses! Pop us over an email and we can get that sorted for you 🥰
harry styles
i bought a set for a harry styles concert and i haven’t even gotten it but i already know it’s gonna be great
10 januari 2023
Review zonder uitnodiging
Antwoord van Elsie & Fred
hahaha love that loads! Have the best best time at Hazza x
I really want to love this brand but I'm disappointed...
I love the concept behind the brand and I'm all for supporting independents, HOWEVER, I put in an order almost 1 month ago and unfortunately it still hasn't arrived... I sent two emails to follow up and they were very prompt with replying, which I am grateful for, however I still can't see any updates on my tracking number.
23 december 2022
Review zonder uitnodiging
Antwoord van Elsie & Fred
Hey Catherine
Thank you for your feedback. Unfortunately due to Royal Mail strikes the updates have been chaos and we’re facing quite a few issues. Parcels going to Australia have faced even more issues as they’re trickier to track. I can see your parcel is well enough route and will be with you soon. I hope you love it ♥️ Happy Christmas x
Don’t order if you live in the US…
Hello this is my second time ordering from them. First time they claim 5-7 business days for shipping and they charge you for it. Takes longer than that they keep blaming it on strikes. I sent them an email immediately after I made my first purchase to cancel the order because the sizing was incorrect took them days to get back to me and said they couldn’t do anything because it was already in transit. Received my shipment late then they made me pay for the shipment which was close to $30 to send it back. When I stressed how inconvenient that was they gave me a credit so I decided to use it. I kept changing the order in my cart to the top but there was a system error where the skirt was the top. I ordered it two weeks ago and have not received it. Not a scam just bad customer service.
26 oktober 2022
Review zonder uitnodiging
Antwoord van Elsie & Fred
Hey Kathlyn. First of all i'd like to apologise you haven't had the experience we would hope for you. In regards to the strikes, they are rife currently with Royal Mail in the U.K, therefore parcels are taking a little longer. We are trying to work with a new company to rectify this. You were indeed sent an incorrect item and we're very sorry. In regards to the error in the system, if you accidentally ordered the wrong item we will be happy to change that for you. We're a small team and endeavour to make sure customers are as happy as possible, unfortunately we missed on this occasion. I hope you shop with us again so we can rectify this x
Shipping Scam
Was so excited about this order. However, very poor communication/follow through on shipping. No way to track orders through royal mail and am still waiting to receive my order over 14days later. Hoping I don't have to refund, but likely will not be purchasing from this seller again, nor would I recommend to others.
1 november 2022
Antwoord van Elsie & Fred
Hi Valencia. I'm very sorry you feel this way. Due to current Royal Mail strikes, some parcels have been delayed in transit however it's certainly not a scam. All updates are automated in regards to the follow through updates so it may well have found it's way into your junk mail. I can see your parcel is in the US and will be with you very soon 🥰
Antwoord van Elsie & Fred
hahaha i love that so much! So glad you love it Maisie x
A Breath of Fresh Air
In a world of instagram neutrals (which I don't mind by the way) Elsie and Fred are a breath of fresh air. Their clothes are fun, colourful and very well made. I was lucky enough to get a few pieces in the sample sale for a last minute winter sun holiday. Delivery was swift, communication was great and when they arrived I loved them. I have my eye on the furry hooded coat and furry hat for winter and am excited to be able to shop here for the festivals next year. Very Happy :)
2 november 2022
Review zonder uitnodiging
Antwoord van Elsie & Fred
I think this is my favourite ever review. Thank you very very much, so glad you like it x
The customer service at Elsie and Fred…
The customer service at Elsie and Fred is another level. They go above and beyond. Best in the business
27 oktober 2022
Antwoord van Elsie & Fred
Ahhh Thank you Laura! So glad the crew looked after you xx
My coat is absolutely beautiful ❤️ and…
My coat is absolutely beautiful ❤️ and I got it on time too...as always!!
Communication via email is always wonderful and happy..love it! I missed my discount so I emailed them and they sent me another straight away... marvellous ❤️ I have bought loads from them and everytime is spot on, love all there stuff. Amazing experience ☺️ xxx
2 november 2022
Antwoord van Elsie & Fred
Thank you so so much for the feedback Jessy! So glad you're happy and we appreciate you very very much x
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