I left working at Worthing Hospital last year in May, Amberley Unit Cancer Services as Gareth with ginger hair from EMED was smashing on my reception desk with a grin on his face. His manager and the... Toon meer
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What a disgrace! After booking an ambulance three weeks before a very important appointment at John Radcliffe Hospital, we were informed with little empathy an hour before scheduled time that the tran... Toon meer
Very unhelpful staff. Don't want to do their job if they can help it. Needs to be closed down. If you need an operation, but you can get in a car, they won't provide patient transport, even if it... Toon meer
Today we had the pleasure of meeting Dawn and AnneMarie bringing a new resident from Savernake Hospital. They were both so professional, kind and patient, treating their patient with dignity and a rea... Toon meer
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Mother missed hospital appointment as transport arrived very late
Arranged wheelchair transport for my mother from her care home to Coventry University Hospital. Her appointment was 1.30pm. Emed said they could be collecting her from two hours before so we were in the care home reception from 11.30am. Still waiting at 12.45. Rang Emed and was told transport was 10 minutes away. I was concerned because the hospital was 30 minutes away plus we would need to get in and out of taxi and find the eye clinic. Transport arrived just after 1.30 pm while I was on the phone to the hospital who advised my mother would need to make a new appointment as she wouldn't be seen if she was late. My mother has been waiting for some months for this appointment and has been desperate to get the post cataract surgery issues sorted. This missed appointment also puts extra burden on the NHS.
2 september 2024
Review zonder uitnodiging
Totally Unreliable.
I used emed for the first time on Monday. No pre phone call for pick up as had been arranged with the booking person. I was late for my hospital appointment.
On leaving the hospital I had to wait one hour and twenty five minutes. I had a car just for me fortunately as I can't bend my leg so laid across the seat. Another patient waiting with me and living in a village en-route had emed provide a taxi to get him home! What chaotic organising and pricey. Another private company making a fortune out of the NHS
Update. Today they were going to arrive half an hour after my appointment. So I lost the appointment and there wasn't another for 6 weeks. Next time I will travel by bus!
29 juli 2024
Review zonder uitnodiging
What an unreliable service Emed provide !
I were travelling with pre-booked Emed NHS hospital transport. My first appointment for an important fasting MRI scan the crew arrived an hour and a half late. Luckily the hospital were able to accommodate me. I had to wait a 'long time' for transport home and arrived home at 7.45. To add insult to injury I cought covid due to a low immune system whils sat fot hours at the hospital. My next scan the following week for an ulra sound was also pre- booked. I had to chase to see where my transport was because time was now getting on and the hospital I were attending was a good hour and a half away. My transport turned an hour and a half late but this time the hospital were not able to accommodate me and my scan has had to be rebooked for a later date. Emed boast about being a reliable service but they most certainly were not on those two occasions. I have had some pleasant journeys in the past but due to poor planning patients are now being let down.
Previously know as Ezec NHS Hospital transport now part of the Emed Group.
31 oktober 2023
Review zonder uitnodiging
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