Emerald Guitars Reviews 

Emerald is an outstanding company. They consistently exceed expectations. I recommend them without hesitation. From the quality of their instruments to their top notch service - they have earned my trust and loyalty. I just purchased my 5th Emerald. If only they made pianos...

I've purchased a few guitars now from Emerald now and the experience has been excellent. The folks on the real-time chats have been extremely helpful and friendly. While I still enjoy going to local guitar shops to "play" and explore some of their guitars, I come back and play my X20 and get reminded how much I love it's feel and sound.

Sales representatives responded promptly to my inquiries. I received my guitar on schedule and in perfectly playable condition. I’m very pleased with the guitar as well as the purchasing process. My X7 sounds beautiful and plays well. I would purchase again from Emerald Guitars.

Beautiful guitars with wonderful tone, built and finished spectacularly well, top flight customer service. You can tell that they genuinely care about their customers and guitars and the efficacious processes that bring those two together.

Hello!

I wanted to say thank you so very much for the excellent Amicus Black Opus!
The Amicus is stunning and the quality of the workmanship is second to none!
I also love all of the on-line videos that you and your team do, it really shows the pride and love that is there at Emerald Guitars.
Thank you very much to all of your team there at Emerald Guitars!

Sincerely,

Gary Essex
Buffalo, NY USA

Placing my order was quick and easy. Using the online store to explore the various models and options available was fun and efficient. And the product I received is a fantastic guitar, perfectly set up, with incredible tone, and a delight to play. The included gig bag is excellent. Icing on the cake was the ceramic mug which was a surprise addition to the package.

I received my X20 Black Opus guitar promptly with good communication during the process. Although I did return the guitar within the 10 day trial, not because of any quality issues with Emerald, but because I needed a larger body guitar, the customer service reps were very helpful and friendly and returned my payment promptly. I wouldn't hesitate to buy from them again.

Thank you again for another beautiful guitar. She is my 5th and already thinking about an Amicus. Service,incredible quality workmanship . Have never been disappointed. Thank you again for another easy transaction

Instantly my favorite guitar, a custom X7 with Hyvibe. It’s lighter and more comfortable than i imagined. The sound is excellent, never heard a carbon fiber guitar before. Even without a monitor having the sound hole shaped upwards helps project among other instruments. 10/10

Attentive service.

I was looking for solutions to swings in humidity and came upon carbon fiber guitars. I tried a McPherson and was not impressed. After much research and the Emerald review by Phil McNight, I purchased a stock X20 (blue) from the Florida store which arrived on 3/18/26. "Blown away" is how I would describe the X20. I sold my Martin 000-18, and to my ears the Emerald X20 sounds as sweet, if not better. It stays in tune perfectly. Intonation was spot-on and remains spot-on. The ghost piezo sounds wonderful. It couldn't be better.

Everything from A to Z, including the beautiful hand-made mug and certificate, as well as communication from Chris Hay, shows this is a unique company that takes enormous pride in its instruments.

I love playing this guitar so much. Thank you, Emerald team.

I bought the 12-string because i was sick of constant tuning on sessions
This thing is anazing!!!
Sounds great
N so so so stable tuning-wise!!
Now I dont groan loudly when someone asks for a 12-string part!!

Outstanding customer service—prompt, attentive, and highly professional. I was pleasantly impressed, particularly given they’re a boutique manufacturer. Purchasing a high-end instrument online can feel risky, but they made the process seamless and confidence-inspiring!

I have only had my x20 lefty for a few weeks but I truly love this guitar! I would like to thank Kevin for all his help, my credit card wouldn't go through so it took about 3 days to finally make it. Thank you all for such a beautiful guitar, next time I'm looking to create my own build!

Excellent guitars. Plays great, sounds great, looks great. Delivered as promised, well packed, fast shipping. Great communication and a great company. Very happy.

Quite simply the best, most comfortable and playable acoustic I've ever played. Sounds great acoustically or through the dual pickup system I chose. Met or surpassed all expectations. I'm in love!

I am chuffed with my second Emerald guitar . It is a lovely thing to behold and play . Very chime like on the DGBE strings the E and A are softer than wood in their sound profile but I am getting used to it . A small trade off for the resiliance and playability of the instrument . I love that I can just leave it on the guitar stand in the cabin and pick it up whenever . Good job guys and thanks Kevin for your good customer service when I rang about invoicing . I havent had a chance to plug it into my amp yet , from already owning an X20 Nylon with an LR Baggs system I know it will sound great . I also love the sustain it holds on notes :) Thanks Alistair for a great instrument that fold in half in humidity heat or dry cold . Glad I now have two :) . Being a lefty I would love if you made a mold for an X20 so I can get a lefty electric version .

I recently bought the X30 Redwood Burl. It is a very pretty guitar compared to the pictures on the website. It is a great sounding guitar. I play it on a Fishman Loudbox Perfomer. There is not a high range in the Vol control on guitar. I have to keep it turned down really low as well as on my amp. It has a hot dynamic output but sounds great. Within less than a month, I custom built a X20 Cocobolo, with gold hardware, LR Baggs HiFi Duet, inlay, and a strap. Looking forward to getting it in 3 to 4 months. I am presently building on a X7 and X10 for future purchases. Emerald is worth exploring if you are curious about a Carbon Fiber guitar. Thanks to the Team at Emerald.

Very responsive to my 2nd order and carbon fiber guitars are awesome!