Encompass Reviews 4.512

You lost my product and told me basically there is nothing that can be done about it . I spent 8 hrs on the phone yesterday with your company telling me we lost your receiver and there’s no resolution currently. I feel your company is a joke. My receiver was delivered and signed for so how is it lost. Long story short the only positive note I’ve had dealing with your company is your customer service representative Ferra. I yelled at her and hung up on her and was very frustrated with the situation I called back after I hung up on her and she was actually the person who answered my phone call again and I thought oh wow this is gonna go bad. Farrah was very patient with me very helpful very calm and got me the resolution that I spent eight hours looking for yesterday. She has the best demeanor. She is kind, caring, and compassionate. I would really like to commend her for how well she does her job I really appreciate her being able to help me and I want known that. I spoke with many people who are unable to help me and she was the only person that did anything for me.

I want to let others know that Donny Abon at Encompass. com really helped us out. We have been struggling with the freezer component of our Samsung refrigerator for years. It freezes up and the ice is often unavailable until my husband uses a hair dryer on it. It is clearly a defect in design bc 2 of my friends experience the same problem. Well in 5 minutes time Donny identified the new freezer component and is selling us a new one. (Hopefully the design has been improved.) usually I am on the phone forever trying to get something done. Thank you Donny for your efficiency. I so appreciate it! Cassie E.

Miss Toni was excellent, courteous and helpful. She even explained that the stove knob wasn’t in the inventory, but when it will be in and when it will be delivered. It was delivered exactly the date she promised.

Ordering the part I needed with CRISTELYN PACLIPAN was straightforward and she was friendly and helpful. Now let’s hope it’s actually what I need to fix my water dispenser issue!

Great customer service Toni Abad, she's help me with my order and very friendly.

I was very happy with the phone service I received from Deavon at Encompass/Lasko outdoor fan. He was very helpful and made sure to help find the part numbers I needed. The whole process took less than 10 minutes.

Promptly shipped and really good communication. Requested a tracking label and it was provided.

My CS person was Toni Abad. Very knowledgeable, patient, professional, detailed and quickly helped me place my order. Thank You. Nancy F.

Toni Abad was professional and very friendly assisting me in replacing my Samsung remote controller.

Mary Ann Olaes was great! she found the parts I needed with just a few minutes of searching.

Donny Abon was professional , patient and knowledgeable in assisting me in ordering a freezer tray for my LG freezer. He certainly is a role model for all of your agents. Thank you

Donna

Super rude, left me without a part which was on the backorder. Never any updates, calling now and they are saying there is no order with my number. THEY WERE SUPER RUDE!

Sherwin Donato was outstanding and got me the part I needed, explained all and the part was to me within days!

Toni Abad Was able to resolve my issue very quickly and easily.

Toni Abad was extremely friendly and helpful when I contacted her about my Samsung product servicing needs.

Cameo is superlative. She has great attention to detail, understands sense of urgency/ follow up and took command of my issue. While this still in the process of being resolved it is a breath of fresh air to find someone who is diligent and cares about the customer. Amazing!

A.M.D.G.

A huge thank you to Ezekiel at LG Encompass Simply Parts!
I just moved to a new home in a new state after losing my husband to cancer.
I am trying to navigate taking care of my home and needed parts for my fridge,
I did not realize my past address popped up, and that I actually ordered one wrong part until the transaction was over.
Ezekiel patiently helped me navigate and fix my mistakes.
And I received the parts so quickly. Wow!
Ezekiel you are amazing!
And I greatly appreciate your patient, kind and courteous care.
You Rock!
Have a blessed Easter
HW from VA

Derrick Gaither is a prince! Kind, considerate, patient and prompt. He tracked a still-incomplete order (shipping hold) and put my mind at ease about its expected arrival.

Kris was very helpful, polite, and patient. Transaction went through smoothly.
Thank you very much!

Initially I was very frustrated with the length of time it took to maneuver through the phone prompts (8 minutes+). When I did I was told I couldn't buy parts, I was then transferred to service department and Kris was a great help (I'd give her a 4 star).