Appliance parts is very prompt to return my inquiries. I have been able to easily order a replacement heating element for my Maytag oven and even the light bulb for the freezer in my Amana refrigerato... Toon meer
Bedrijf heeft geantwoord
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I ordered some replacement fridge parts and they were backordered. I got some weird emails that they were on their way, but then they didn't come. I spoke on the phone to someone who was clearly ov... Toon meer
Bedrijf heeft geantwoord
I worked with Roy Hughes on the phone to discuss my recent purchase of replacement refrigerator shelves, bins, parts, etc. He helped me understand the parts that are on backorder, the timeline, and th... Toon meer
Bedrijf heeft geantwoord
Quick note to highlight the exceptional service provided by Lily Jacobs! She patiently guided me to the part needed to repair a leak in my LG fridge icemaker, sending me schematics and part numbers, w... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Huishoudelijke apparaatonderdelen leverancier
- Elektronische onderdelen leverancier
- Elektronische onderdelenwinkel
Geschreven door het bedrijf
Encompass is a market leading supplier of replacement parts and accessories for products throughout the home. Additionally, Encompass offers 4PL, 3PL, board repair and reverse logistics service. For more information on our comprehensive services, please visit solutions.encompass.com.
Contactgegevens
775 Tipton Industrial Drive, 30046, Lawrenceville, GA
- 8004328542
- customercare@encompass.com
- encompass.com
4,6
Uitstekend
5K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Antwoord van Encompass
Hi Penny, we appreciate the shout out to recognize Cris for all she does and the opportunity to assist you!
Thorough and expedient!
24 april 2025
Review zonder uitnodiging
Antwoord van Encompass
We really appreciate you taking the time to give us a stellar review!
Thank you Sherwin Donato
Thank you Sherwin Donato! You were very professional and handled my return quickly. I will definitely do business with Encompass in the future.
25 april 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi Diana, we appreciate the shout out to recognize Sherwin for all he does and the opportunity to assist you!
Gen Lopezon was great
Gen Lopezon was great, explained every step double checked parts ordered were for my microwave! The amount of time for the call was fast but efficient!
24 april 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi Kathleen, we appreciate the shout out to recognize Gen for all she does and the opportunity to assist you ordering new parts for your microwave!
Good customer service
Marco Lucas was very personable, answered my questions and helped me place my order
24 april 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi Pat, we appreciate the shout out to recognize Marco for all he does and the opportunity to assist you!
Fast
Fast, Efficient, Informative, customer representative. Clear and excellent communication skills. Excellent service with desired results achieved quickly.
24 april 2025
Review zonder uitnodiging
Antwoord van Encompass
We really appreciate you taking the time to give our customer service team a stellar review!
Derivk the representative spoke with…
Derivk the representative spoke with authir8yh and had warmth to his voice. Took care of things right away although I was driving and had no information outside of my phone number.
24 april 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi Osiris, we appreciate the shout out to recognize Derivk for all he does and the opportunity to assist you!
Ordered parts for a grill today from…
Ordered parts for a grill today from Encompass.. My representative, Deavon Melius was extremely kind and courteous. She was efficient and confirmed every step of the way. Great service!!!
24 april 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi Mark, we appreciate the shout out to recognize Deavon for all she does and the opportunity to assist you!
Deborah Seri was extremely friendly and…
Deborah Seri was extremely friendly and very helpful.
23 april 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi Harold, we appreciate the shout out to recognize Deborah for all she does and the opportunity to assist you!
Donny was very helpful in finding the…
Donny was very helpful in finding the model number on my range to identify the correct part to order. I will use them again and highly recommend them.
23 april 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi Candice, we appreciate the shout out to recognize Donny for all he does and the opportunity to assist you!
EXCELLENT, KNOWLEGIBLE SERVICE
Patient and informative information. Insured I understood what was happening and assured me all would be taken care of. Determined Model # and found LP Conversion kit required. Very helpful and kind.
Excellent service
23 april 2025
Review zonder uitnodiging
Antwoord van Encompass
We really appreciate you taking the time to give our customer service team a stellar review!
Alexis is the best!
Alexis is the best!! She navigated quickly through the parts list and confirmed the match with my part numbers. Provided detailed information regarding availability and managed my expectations well. Speedy and accurate service. Definitely will recommend!!
23 april 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi Dave, we appreciate the shout out to recognize Alexis for all she does and the opportunity to assist you!
I received exceptional service from Sherwin
I received exceptional service from Sherwin Donato during my recent phone order. The service was efficient and very helpful! Thanks for such a pleasant exchange!
22 april 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi Cynthia, we appreciate the shout out to recognize Sherwin for all he does and the opportunity to assist you!
Quick phone response
Special thanks to Gen Lopezon for the kind service!
Was waiting on an RMA for a return and she answered the phone quickly and sent it to me right away. Appreciate it.
23 april 2025
Review zonder uitnodiging
Antwoord van Encompass
We appreciate the shout out to recognize Gen for all she does and the opportunity to assist you!
GREAT EXPERIENCE
Toni spoke clearly and understandably. She was also very patient and knowledgable. Great experience. Thanks Toni.
23 april 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi Herbert, we appreciate the shout out to recognize Toni for all she does and the opportunity to assist you!
Cristelyn Paclipan was knowledgeable…
Cristelyn Paclipan was knowledgeable and personable. She resolved my question quickly and effectively and followed up immediately by email. The only problem I had was with the quality of the telephone connection we had making it hard the understand her. This issue is a company/hardware problem and not the result of Cristelyn's performance.
23 april 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi Dick, we appreciate the shout out to recognize Cristelyn for all she does and the opportunity to assist you!
Lily’s determination to make it right!
What made my experience so great was the help and persistence of Lily Jacob!! She worked very hard to figure out why a parts order I placed was canceled with a very limited explanation, Lily was able to figure it out and get my items reordered and they will be here in a few days!! It is people like Lily that take however long it takes to satisfy a customer!! Thank you very much Lily!!!
22 april 2025
Review zonder uitnodiging
Antwoord van Encompass
We appreciate the shout out to recognize Lily for all she does and the opportunity to assist you!
It was easy peasy!
It was easy peasy to work. with Armand Del Rosario. I needed a new shelf ordered for my new fridge. The shelf got broken the day of the newness, but Armand got the shelf ordered. His work went easy, it’s been a long time for good customer service!
22 april 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi Sonja, we appreciate the shout out to recognize Armand for all he does and the opportunity to assist you ordering a new shelf for your refrigerator!
The representative, Donny Abon was able to order an…
The representativeDonny Abon was able to order an ice maker that fit my refrigerator for me. He was truly helpful!
22 april 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi Deborah, we appreciate the shout out to recognize Donny for all he does and the opportunity to assist you ordering a new ice maker for your refrigerator!
I had two wrong parts for my LG…
I had two wrong parts for my LG refrigerator from another company. I called Encompass and was helped by Toni Abad. Toni got me the right part and shipped it fast.
Great job Toni
18 april 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi Cheryl, we appreciate the shout out to recognize Toni for all she does and the opportunity to assist you!
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