Encompass Reviews 4.512

Derrick did everything right. he listened well, was curtious, friendly and helped me with my issue. it was a perfect experience.

Kris was very knowledgeable and easy to relate to.

Sheila was both personable and competent. I got my order done quickly with great customer service. Thank you Sheila! Would highly recommend this service provider :)

Toni Abad was very very friendly and professional. She used patience while I had to go get my wallet. Lol
I enjoyed speaking with to her. She asked if I had any questions before ending our interaction and clearly explained everything including part numbers and directions for entering payment. I truly appreciate Samsungs commitment to keeping my credit card data safe with that new system of data collection.
I did not experience anything with Toni Abad that would require improvement. Her customer service was a pleasure and the company would be at a loss to lose her as an employee.
Sincerely,
Terri Neibauer

Kris was amazing to work with. Thank you!

Armand helped me get the part I needed. Great service

Real nice person who helped me very quickly

Courtesy and promptitud!
ERIKA in Technical Support at Samsung provided me with part number I needed to get the crisper vegetables drawer of my Samsung refrigerator, plus link and phone number for the distribution center. SIMON, at the distribution center that took my order. Both awesome employees! Helpful and friendly! THANKS!

Bryan was very professional and pleasure to work with.He helped us resolve our issue an took great pains to ensure we received great service thanks.

Great customer service!!
Found my item. Was in stock and shipping today.
Appreciate the quick service!

Ezekiel,
Thank you so much for going ABOVE and BEYOND to find the correct part for us.
You should be in CHARGE of your Department, with your knowledge, resources and willingness to assist.
We cannot thank you enough!
Encompass is lucky to have you.

MeyAnn totally understood my problem and helped me order the part I needed. She is a MAJOR ASSET to your company! Give her a raise!

The best experienced with the company was the communication with the employee Toni.
She was an expert communicator, very customer oriented and very helpful.
If not for Toni the company would get less than 1 star - as they were not able to fulfill my order - they didn’t have a part in stock, didn’t have any lead time available regarding when the part will be in stock and didn’t send me any such information.
Glad that after waiting in vain for the order to arrive I called and spoke to Tony.
She was very pleasant, helpful, spoke clearly and was able to cancel an order for me, provided a part number so I could pursue it somewhere else.

I understand, that mishaps happen.

Toni is the only reason the company gets 4 stars review from me.

My representative, Gen was efficient, helpful, polite and helped me find the part I needed and make the order. She is top notch.

First, my order was shipped right away and it arrived sooner than expected. Unfortunately, the part didn't fit.

When I called customer support, the agent I spoke with was very patient and knowledgeable in helping identify the correct part. I couldn't be happier with the solution she offered and my end result. If and when I need appliance parts this will definitely be my first to stop.

From how she spoke, I could tell she had been there a while. When the employees are happy, they usually want the customers to be as well.

Kris Belle, was very helpful and pleasant to deal with.

Derrick was very helpful and clear about the process for dealing with my damaged part.

Toni Abad did a great job solving my part issue.

Theresa is by far the best customer support person I’ve ever talked too!!!!!

Alexis was very helpful and knowledgeable in assisting us order a part for our LG washer. She was very responsive and handled with professionalism. Thank you Alexis!